Vegemite: Kraft’s Relaunch Leads to Top Global Brand Affinity

Vegemite3Sometimes the past is fulfilled with wonderful memories of friends, music, good times and lots of laughter. Or, the past should remain exactly where it is, especially when remembering how you dressed, your bodily piercings, and that mullet with the spiked top that would never go out of style. If you remember the mullet, do you recall these lyrics?

Buying bread from a man in Brussels He was six foot four and full of muscles I said, “Do you speak-a my language?” He just smiled and gave me a vegemite sandwich
By: Men At Work, “A Land Down Under

What in the heck is Vegemite, anyway? Until writing this post, I didn’t know, nor care. Then I found out that Vegemite is actually produced by Kraft Foods, and that Kraft has developed a new Vegemite formula and has rolled it out in Australia…

My first thought: “Would this be the next huge marketing FAIL, akin to the New Coke Formula back in 1985?”
Knowing absolutely nothing about the product, I had to do some research. What is Vegemite?

Vegemite is similar to the British product Marmite, which is a tacky paste, brown in color, with a salty “beef broth” or “meaty-like taste.” Marmite is usually spread on toast or biscuits but can also be mixed with hot water to make a drink. Marmite is made out of yeast extract saved after the beer brewing process. During World War I, the flow of Marmite to Australia was interrupted and an Australian cheese company, Fred Walker & Co., commissioned an Aussie scientist to come up with similar replacement.

Vegemite was introduced with great fanfare (including a national naming contest) in 1923. The naming campaign was a big success; the product flopped. Despite various marketing efforts, Vegemite sales remained poor. Kraft purchased Walker & Co. in 1926 (forming the Kraft Walker Cheese Company) and in 1928, changed the name to Parmite, which killed Vegemite’s tiny though hard-won market share. Vegemite never recovered.

vegemite2So, with plenty of Vegemite on-hand, the Kraft Walker Cheese Company started giving it away with Pontiac automobiles and cheese products. Sales responded positively; then, the British medical association proclaimed that Vegemite was a great source of Vitamin B. Sales increased more. By World War II, Vegemite was in 9 of 10 Australian homes, had become part of a soldier’s daily ration kit, and was even carried by Aussie’s traveling abroad due to lack of availability in other countries. Today, Vegemite is one of the most well-known global brands and outsells Marmite in Australia by huge margins.

Kraft tried to extend the brand with a cheese and Vegemite “single,” but failed. However, marketing contests, such as limerick and song competitions, boosted sales. Then, following the war, the baby boom hit and Kraft jumped on Vegemite’s Vitamin B content for infants;

“…baby care expert Sister Mc Donald, said in the Women’s Weekly that “Vegemite is most essential”, further cementing Vegemite’s reputation for nutrition and wholesomeness. Infant Welfare Centres were recommending babies have their quota of Vitamin B1, B2 and Niacin. Vegemite had them all!”

By the 1950’s, Vegemite was to Australia what apple pie is to America, aided in part by consumer-oriented campaigns initiated by J.Walter Thompson.

On July 7, 2009, Kraft released a ’second’ Vegemite. The new Vegemite is a mix of Vegemite and cream cheese, is less salty, spreads much easier, and supposedly tastes better. To coincide with the release of the new recipe, Kraft is running a competition to give the new flavor a name, hearkening back to the competitions that worked 50 years ago. Kraft recently launched a comprehensive marketing campaign to name the new Vegemite, drawing on the successes of past campaigns that involved the public.

In fact, the new campaign mixes both traditional and Social Media, including an interactive website that includes fun facts, the naming contests, and the history of Vegemite. The new Vegemite can be found on Facebook, YouTube, and Twitter. Below is the one of several commercials. This one has been extended to be 48-seconds long:

And, just as in the early days, J. Walter Thompson was chosen for creative expertise. While some wait to see if this brand extension will be a coup or a pile of crap, early research shows that Vegemite has more brand affinity than Coca-Cola, Starbucks, and Nike (globally);

The research analysed 1.5 billion posts across 38 languages within social networking sites, blogs, message boards, and online news. The results discovered 479,206 mentions for Vegemite, with brand affinity found more often than any other product globally.

If this was an election, the early results would show that the new Vegemite is a serious contender; however, all the votes haven’t been cast. Based on my research, I believe that the new Vegemite will most certainly take space in Australian kitchens.

Jeff Louis: Strategic Media Planner, Brand Project Manager, blogger and aspiring writer. To contact Jeff, leave a comment here, or find him on LinkedIn or Twitter.

Jon and Kate Plus 8,000: The Big Ad Gig

bigadgigIt was bound to happen. The advertising business is about to get its own reality show.  The Big Ad Gig is a competition where aspiring ad creatives are invited to enter video submissions and creative books for a chance to win one of four paid freelance gigs at a big NY agency for a month. OK, in terms of reality TV, it’s not exactly eight kids and a cheating husband, but it’s our little drama.

Eight finalists will be chosen to come to New York to deliver their creative pitches to a live audience during Advertising Week, and they will be judged by a panel of big agency big shots. In addition to winning an agency gig, they will also gain some significant exposure: the winning campaign will get produced and run across Microsoft Advertising’s media properties.

This reality show will be an amazing opportunity for four young advertising hopefuls to gain exposure and employment in the heart of the advertising world, but I can’t help but think of the other reality of the advertising business now: thousands and thousands of advertising creatives who are out of work.

No one gets into advertising for job security, because there is none. Most creatives I know, myself included, work in advertising because they simply can’t work anywhere else. As my friend and mentor Ken Krimstein told me when he ushered me into the business, “Advertising is the refuge for odd toys.”

Before I got into the ad business I was a creative person without a way to make a living creatively. Finding out about working in advertising was a revelation. When I heard that someone was going to give me a job and pay me for being creative, it was like an answered prayer.

Now, I’m a dozen years into this business and I see it dying. I’m not saying that advertising is dead, but at this point it has been badly wounded by a perfect storm of massive overexposure, a changing media landscape, and one of the shittiest economies on record. So, all of those creatives—the odd toys, my friends—are just SOL right now.

I’m not painting a picture of a wonderful business gone bad. Along with getting paid for being creative comes the inevitable price for being creative in a non-creative world. What I’m mourning is a wonderful opportunity that may not be available for many more creative people, for much longer.

Now, I’m sure the contest was designed to attract young ad creatives, just out of school and eager for their first big break in the ad world. But I just checked the contest rules and it’s open to anyone 18 or older who is not currently a full-time employee with a contract. Let’s see, that’s, well… almost everybody, including those thousands and thousands of unemployed creative folks I was talking about earlier. I’m wondering if the people who came up this reality show idea really thought this one out. Stay tuned because, frankly, this reality show could get ugly.

Steven Stark is a Copywriter, Blogger and Creative Director for hire. He can be contacted @ www.stevenstark.net


Converting Leads: President of MarketingAnd Offers Solutions

MarketingAndLogo
A scheduled twenty minute interview with MarketingAnd President and CEO, Sammy James, ended up lasting an hour.  This is what happens you speak with an expert and a true believer of innovative tools for online marketing.  As the interview continued, I began to recognize how various online businesses could  benefit from its approach. Thank you, Mr. James, for your extra time and attention.

MarketingAnd is an eclectic mixture of product and service — part software-developer, part consultancy, part provider, and part business partner. It is capable of working within an established agency-client relationship and can also provide its own expertise to clients.

What do they do exactly?

MarketingAnd organically augments the number of business leads a company receives and then increases the conversion rate from lead to sale. The main difference between MarketingAnd and other lead/conversion companies is that MarketingAnd doesn’t broker lists or teach sales tactics. Its strength lies in converting visitors into leads, and leads into sales. Think of cultivating the low-hanging fruit.

Why go out and buy leads when you can simply convert the ones you already have?

Most of the time, consumers are researching due to their lack of knowledge towards specific products or services. For example, if I move from a condominium to a house, I’d have a lawn to care for. My limited knowledge in lawnmowers would lead me to various home improvement websites where I would be known as a prospect, or lead.  This is where MarketingAnd comes in, providing the necessary tools to engage visitors like me one-on-one.

Sammy James will be the first to tell you that he is a huge advocate of accountability. Thus, it’s no surprise that MarketingAnd’s suite of tools measure, qualify, and quantify. As the company expanded, it partnered with larger institutions (universities, health care companies, automotive dealers) that possessed their own marketing capabilities but didn’t track leads, cost-per-call, cost-per-sale, call volume, or closing ratio. MarketingAnd has the tools to address these issues.

One of these tools is called Form to Phone. In an Internet sales cycle, leads go from extremely hot (ready to buy) to ice cold in a very short time.  Form to Phone helps establish a quicker response time. Here’s how it works:

  1. As soon as a prospect fills out a form and hits the submit button, your phone rings (wherever you are) and you’re given the person’s name and the reason for his or her inquiry.
  2. You press “1″ and are instantly connected to the prospect via the number he or she provided on the form.
  3. You engage the prospect in dialogue – before your competitors even have a chance.

Form to Phone also alleviates what is known as call reluctance. Call reluctance is a phenomenon where a salesperson experiences a heightened level of anxiety or apprehension before calling prospective client.  It could be so overwhelming that it decreases the total number of sales calls made and can render the salesperson useless. Because the sales cycle depends on volume and repetition, every call not made is a potential loss. Form to Phone is effective because it calls the salesperson with a lead. All the salesperson has to do is hit “1.”

Is MarketingAnd successful? According to Mr. James, its client-retention rate is between 90%-95%, and some clients have seen sales increases in the 300% range. If this seems like an appropriate fit to your business, research MarketingAnd first-hand. If you are in the higher-education business, its sister company, Get Starts, specializes in educational system needs.

Jeff Louis: Strategic Media Planner, Brand Project Manager, blogger and aspiring writer. To contact Jeff, leave a comment or contact him on Twitter or LinkedIn.


“The Shack” to Focus on Wireless in Stores and Ads

radio_shack_logo21According to an article in PC World, starting today, in an apparent move to become a more upscale brand, the electronic retailer best known for transistors, capacitors, and other relatively obscure doo-hickeys will change its name to “The Shack” and focus more on mobile technology. While Radio Shack, I mean The Shack, has always carried flat screen TV’s, laptops, and cell phones, is the gradual shift from hardware accessories consistent with its brand? Do consumers automatically think of Radio Shack, I mean The Shack, when they need the latest in wireless technology?

Exactly.  The shift from its original focus means the encroachment into traditional electronic retail. How competitive is The Shack compared to the big boys of electronic retail – Best Buy, Circuit City, Walmart, etc. – especially considering the comparatively microscopic store size?

Today’s launch includes a live event called “Shack Summer Netogether,” featuring two 17-foot laptop computers in NYC and San Francisco, allowing live video and audio exchanges between the two cities via webcam.

In an interview with PC World’s Jeff Bertolucci, CMO Lee Applbaum says the new moniker stems from loyal customers, associates, and investors referring to the company as The Shack. Applbaum also mentions that while they have a loyal customer base in electronic parts, they’re also aggressively targeting mobile technology. “You will see a real focus on mobility and wireless products from leading brands in our new advertising.”

Stay tuned to see how this risky move unfolds.

Sara Barton is a copywriter, social media strategist, and avid blogger who is in search of her next opportunity. Contact her via Twitter, LinkedIn, or her blog.

Required: One BS Detector

The rapid changes in technology, advertising, and social media have brought along their baggage: jargon, political-correctness, new terminology, “cutesy” names, and phrases that just are not understandable. At least once a week I find it necessary to search for meaning on “new” words. When I spell-check posts or documents, many of the words that I read, or even use, on a regular basis show up with the red squiggle…misspelled. The real fact is that they did not exist when Office 2007 debuted, so the handy-dandy dictionary doesn’t recognize them. Thus, my custom dictionary is growing. Now I have to worry about the fact that if I misspell a simple word, such as bitter, I may end up with bit.ly. Thus, read and re-read everything you write.

Along with these new words, we seem to be using more words to say less, working in keywords along with key points into our blogs, press releases, and online articles. Companies, wanting to look smarter, are actually failing to get their point across due the amount of BS they incorporate with their corporate communications.

And that’s why I use HubSpot’s BS detector, or, as they call it, the Gobbledygook Grader, which grades exactly what you think it does: crap.
The site is very simple to use:

  1. Enter copy into copy block area on Grader site
  2. Enter your email address
  3. Hit the “Grade Content” button

What comes out can be quite disappointing, especially if you think that you’ve written a masterpiece and find out it’s a turd. It’s not a perfect measurement tool, but it does provide a list of the Gobbledygook words, a word cloud so that you can see how many times you’ve overused certain words, as well as a word-counter, sentence counter, and the minimum education necessary to read the document. (Although mainly a PR tool, it’s become rather useful for cover letters, blog posts, and articles.) Realize that if you are grading something other than a brochure or press release, the calculations don’t work out perfectly and the score will be low. However, I use it as a proofing device, so it’s not the score, but what it displays about my writing, or over-writing.

GGGrader

The top ten “worst of the worst” words are, from most-offensive to least: lead generation, robust, flexible, world class, easy to use, scalable, cutting edge, well positioned, market leading, and mission critical. If you’re using these words in your writing endeavors, please stop now.

HubSpot also offers graders for Facebook, Twitter, Blogs, Social Personalities, Press Releases, and Web Sites, so it’s simple to gauge where you, or your company, “rank” in the Social Media sphere. To access all of the graders at once, go to HubSpot’s website and click on the Grader link.

As the online space expands, rest assured that the cutting-edge, scalable, mission-critical buzzwords will become a robust and break-through method of delivering market-leading information in a user-friendly method.
(Authors Note: none of the 18 Gobbledygook words included in this post were harmed during writing.)

Jeff Louis: Strategic Media Planner, Brand Project Manager, blogger and aspiring writer. To contact Jeff, leave a comment or find him on www.linkedin.com or www.twitter.com.

Social Media: 5 Reasons to Love It

social-media-marketingToday somebody asked me why I love social media. There are so many reasons and it’s hard for me to choose only a few. So I did what any other social media savvy individual would do: I posted the question on Facebook, Twitter and other outlets. I was able to use social media to explain why I love social media and I think fellow blogger Jenna McWilliams says it best: “Social media is not a trend, but a fundamental human urge to communicate,” and now we have more ways to do so. So, my top five reasons:

1. 1-800 customer care number? Consider it a thing of the past. Remember the time when we had 1-800 numbers? We’d wait on hold for eternity to finally get connected to someone in another country who was so far from executives that we were sure our complaints or problems would never be heard. Social media has changed that. Now companies have to listen to their customers because unhappy ones can broadcast their displeasure through social media. Also, it’s no longer a one-way conversation. Some companies have jumped onto the social media bandwagon (as they should) and created accounts to ask consumers to help create and improve their brands.  Two most notable examples are Starbucks’ My Starbucks Idea and Burger King’s Whopper Sacrifice.

2. Efficiency of reaching consumers. Look at social media this way – imagine all of your customers coming together on a daily basis and talking about topics that pertain to you and your company, thereby spreading even more information about your company and gaining more recognition and consumers. One of my favorite quotes comes from my mentor and good friend, Griffin Farley of 22squared: “Don’t plan for the ones you reach, plan for the ones they reach.”

3. Being connected (this was the most popular answer I received after posting the question). When something happens to ourselves or to someone we know, we share it with others through pictures, comments and tweets.  More importantly, it’s a new way to get news, support, and advice on anything.What better way to educate yourself on advertising and marketing than by following an expert in a specific field? Who knows, it could even get you a job (Tweeter Neal Schafer had it happen to him after he started his blog and web site).

4. Creative campaigns. I’ve said it before and I’ll say it again – if I had a TiVo, all I would record are commercials. I like advertising, but not because I want to learn about the products. I like the  creativity used to showcase a product to consumers. And now with social media, they’re becoming even more creative. Viral videos, Twitter giveaways, Facebook fan pages, etc. I can’t get enough of them. Old school + new school = awesome, consumer-activity-inducing campaigns.

5. The best thing about social media? It is changing the way we think. And with the exponential growth of it, no social media professional can be sure of where these new media will lead. But I can tell you that it’s exciting to see the evolution.

Megan Green is a freelance propagation planner who has had her work published on PR News Wire, as well as many other outlets. Contact her on LinkedIn, Facebook, Twitter, or at megankategreen@gmail.com.

Google Voice Pre-launch; Forbes Seems “Google-Confused”

090803 NewsweekDespite the fact that Newsweek boldly claimed that the recession was over, it’s really not: On July 31st, Verizon Wireless reported a 21% decline in profits, which, as we all know by now, means massive lay-offs. In this case, 8,000 more employees, the largest lay-off since the GM debacle.  And just to keep things on the up-and-up, Verizon has already cut 8,000 jobs in 2009. It’s my guess that Verizon employees are thinking that the recession lives on…

So, not only must we disseminate information gathered from online sources, it would seem that we must do the same for magazines, newspapers, and TV newscasts; nothing can be taken at face-value.

Which brings me to Forbes and their haphazardly scattered reporting on Google. In the past 10 days, Forbes has printed stories ranging from Google being on top of the SEO game, to comparing Google to newspapers, printing a story titled, “Why Google Won’t Last Forever.” Forbes either does not understand Google’s business plan, or they’re simply pounding out headlines to gain readers. In a single week, they reported the Google demise story and a separate story on how Google Wave and Android will revolutionize telecommunications, e-mail, chat, blogging, archiving and file uploading.

voice-logoBy now, most people have heard of Google Voice, although relatively few know what this new offering will provide. Luckily, I signed up to test Voice, and just received my “approved” email, so I’m not certain what it does either…but I’m eager to find out. Google Voice, formerly known as GrandCentral, was a company that Google acquired in 2007 for just over $50 Million. Despite the nearly two-year wait, the bugs have supposedly been put to rest and the service is ready for beta testing. Below is Google’s video explanation of Google Voice.

Google Voice has a singular main idea: “one phone number for all your phones, for life.” This single phone number will, in essence, combine all your phone numbers, including cellular, office, home, vacation home, etc. To use the service correctly, the phone number provided by Google Voice will be your main phone number. Depending on the party calling, Google Voice will route the call to the appropriate telephone, or even ring all of the phones simultaneously. Thus, calls coming from family members can be set up to ring your mobile and home phone; business calls, depending on how easily you want to be found, can ring both your office and your cellular (or your office, cell, home and vacation number). If your Google Voice number receives a text message, it automatically routes to your cell phone.

Google has also enhanced the original service by adding a transcription service which transfers all of your voice mails into text which users can then append, adding notes or tags for future searching. Voice will also include a friend setting, which routes calls from designated people straight to voicemail, home phone, cell phone, etc. Users can access Google Voice via computer or telephone, and the system tracks all received calls, missed calls, text messages, placed calls, and will even record phone calls. Although not “live” at this time, Google Voice and Gmail will be fully integrated in the future, providing a single source point for all personal and business communications. As an added benefit, if you happen to receive a text message while on your computer, you can simply use the Google Voice interface on your computer to respond.

Google Voice includes a teleconferencing feature for calls of up to 6 people, plus the ability to record the teleconference. International calls can be made at about the same rate that Skype currently offers.

As for costs, with the exception of International calling, the service is very affordable: It’s free.

With Android, Wave, and Voice all nearing release stage, it would seem that Google’s position is where it’s always been…in front of the competition.

Jeff Louis: Strategic Media Planner, Brand Project Manager, blogger and aspiring writer. To contact Jeff, leave a comment or find him on LinkedIn or Twitter.


Cellufun: First Ever Mobile PSA

CellufunLogoAs technological capabilities expand, so do ideas…or vice versa. In either case, we seem to witness ideas that break the “traditional mold” on a regular basis. Cellufun, a mobile social gaming community, is launching the first Public Service Announcement (PSA) campaign over a mobile, or cellular, network. It is an idea that breaks conceptual boundaries.

Known as “The World’s Mobile Playground, Cellufun is teaming with the American Society for the Prevention of Cruelty to Animals (ASPCA) and the Christopher & Dana Reeve Foundation and will feature in-game advertising as well as user-donation opportunities to the two charities via their mobile phone.

Cellufun is a virtual world where people are able to meet, play games, and shop…all via cellular phone. Available on any phone with a data plan, consumers are able to access Cellufun globally. Cellufun partners with diverse mobile operators and media companies to deliver entertainment and mobile marketing solutions.

Cellufun mobile clients will be able to purchase Superman Tags for their online avatars; profits from the tags will go to the Christopher & Dana Reeve Foundation.

“We think this is a fantastic opportunity to extend our presence into the mobile space,” said Peter T. Wilderotter, president and CEO of the Christopher & Dana Reeve Foundation. “This is a unique chance to be part of a robust online community where people can show their support for our real-world efforts by purchasing an item in their favorite virtual world.”

There are currently 7 million-plus users of Cellufun, spending an average 7 hours per month connecting with friends, playing games, and shopping for virtual products. On average an active user will be on Cellufun nearly 7 hours each month, which equates to more than 220 million monthly impressions.

ASPCA_logoThe ASPCA ads will be featured in “pet games and activities,” with a company-estimated value of $10,000 per month in free advertising.

“We are thrilled to be partnering with Cellufun for this unique campaign” said Jo Sullivan, Executive Vice President of External Affairs for the ASPCA. “By bringing the ASPCA straight to the mobile devices of millions of users, we will be able to dramatically increase awareness of our mission and the vital work we do every day to save animals’ lives.”

Cellu-la

By introducing the world’s first mobile PSA campaign, Cellufun hopes to raise awareness and secure donations from its users for worthwhile charitable endeavors. With a large user base, the company hopes to help non-profits reach a wider audience by bringing them into the mobile medium.

“Cellufun’s social games—such as Mobile Pet Online and Cellufun Farming—provide not only entertainment, but the perfect venue for raising social awareness by partnering with leading charities and non-profits,” said Neil Edwards, chief executive officer of Cellufun.

The company plans to expand the first-ever mobile PSA campaign to include other charities in the near future.

Jeff Louis: Strategic Media Planner, Brand Project Manager, writer and blogger can be reached by leaving a comment or on Twitter and LinkedIn.


Brands and Products So Smelly They’re Priceless

smelly-armpitsApproximately 80% of a corporate, or brand, identity is defined by either sight or sound. Yet, out of the five senses, these are but two. Although debatable, smell may be our most powerful sense (others argue that it’s sight). Without smell, our sense of taste is diminished because smell and taste combine to define flavor. Smell is invaluable for detecting danger such as a fire, or easing into a state of calm such as aromatherapy.

The sense of smell is so powerful that memories long-past are instantly recalled when a particular odor is encountered.

“A certain smell can invoke the memory of a particularly good time or remind us of a time when we were at our worst. Smells help make up our everyday lives. The wearing of body fragrances is just one of the ways that people present themselves to the world.”

noseDue to its ability to affect us, marketers and advertisers can strategically use a particular scent to build (or reinforce) a company, brand, or product image in the consumer’s mind.

Singapore Airlines, an early-adopter of Scent Marketing, incorporated a single smell into its branding efforts to aid in forming positive consumer associations with the brand. Martin Lindstrom, author of Brand Sense, attributes the addition of this scent to the airline’s marketing arsenal as the defining difference that led Singapore Airlines to rank as one of the “most important brands.” The airline has garnered a 5-Star Rating, won “Passenger’s Choice Airline,” “Airline of the Year” in 2007, Travel & Leisure’s “Best Airline” award in 2008, and the “Top Customer Satisfaction” honors in 2009.

Rolls-Royce-Phantom_Coupe_2009_800x600_wallpaper_01The sense of smell is already so ingrained with certain brands that when that scent is unwittingly altered, consumers take notice. Rolls-Royce consumers, who invest anywhere between $100,000 and $500,000 per car, lost their love for the Rolls-Royce brand in the 1990s, claiming that the newer models did not meet the high-quality found in legacy models. This surprised the automaker; it had not made any significant changes to production methods other than upgrades in safety and technology. Technically, the new cars should have been better than the older models. The automaker invested hundreds of thousands of dollars in research and, in the end, determined that the differentiating factor was scent. Rolls-Royce then took one of its elite models, a 1965 Silver Cloud, and analyzed the Rolls-Royce smell. The researchers determined that over 800 elements combined to form the fragrance. They duplicated this branded aroma and incorporated it into every new car built from that point forward, indicating the luxury carmaker’s dedication to its brand:

“Today, our brand means more than engineering excellence. It is a standard of quality across all our activities. Our brand guides our actions and behaviors and the way we present ourselves to the world…”

Many other companies also use Scent Marketing. GM, for instance, began adding scent to the leather of its Cadillacs in 2003 (ironically, Cadillac just announced it would be launching a fragrance line to celebrate its 100th birthday with GM… certainly it isn’t using taxpayer bail-out dollars). Sony and Samsung have already instituted scents for their company stores. Also, luxury hotels are investigating various fragrances that will create an emotional connection with their guests.

Lindstrom, in a widely distributed research paper, highlighted that “… 99 percent of all brand communication today is focused on two senses: what we hear and see. In sharp contrast, 75 percent of our emotions are generated by what we in fact smell”.

Although Scent Marketing is not quite accepted as the norm for marketing practices due to the difficulty of measuring ROI, it is beginning to gain respect for its ability to evoke deep feelings between companies and their consumers.

scentmktinstuteThe Scent Marketing Institute provides both companies and individuals “an independent resource for understanding and leveraging the power of scent applications in business and public environments.” The Institute offers everything from newsletters and suggestions for Scent Marketing programs to benchmarking standards and ROI measurement programs.

Jeff Louis: Strategic Media Planner, Brand Project Manager, blogger and aspiring writer. To contact Jeff, leave a comment or find him on www.linkedin.com or www.twitter.com.


Sharpie Confessions: A Life-Long Obsession

LOGOOk, ok. The world now knows about my secret Sharpie obsession, or at least all the customers and employees at my local Staples. There it was, a behemoth of Sharpie infatuation, a display with every color you could imagine – teal, sky blue, navy AND in various tips of fine, medium, broad. Could it be? Or was just a mirage?

Ever since my first days of creating art, the Sharpie has been my best friend and we have created some good times and great ideas together. Now my wildest dreams have come true with all the colors of the rainbow to choose from. Sharpie’s new product line and communications tell me one thing: it must be listening to its audience. With a website full of ideas, tutorials, contests, and opportunities for the fellow Sharpie-obsessed, it is deepening loyalty within consumers.

What can we learn from this? Taking our brands and tapping into the true connection they have with their target is key to communication and innovation. Sharpie could have pushed the brand’s connection with meetings, boardrooms, and diagrams, but instead chose to tap into the root emotion – the love to create. Bravo Sharpie!

Jinean Robinson is a CCIO (Chief Creative Infections Officer) who has been in the communications industry for over 8 years, specializing in creative strategy and implementation, 360 branding communications, and brand development. Join her at http://twitter.com/germllc or her firm’s website at http://germonline.com.


You’re Not on Twitter Yet?

twitterIt’s out there and everyone’s talking about it. It’s been proven to give companies an edge on competition and the ability to form a bond with customers. So why aren’t you involved in social media yet?

As a freelancer in social media, I’ve noticed that there are numerous corporations that are still not involved with Twitter, Facebook, or anything on the Internet beyond a website and an email. This is, in essence, what it would be like when everyone started to advertise on the television when it was first invented and a company simply ignored it and kept to the “old school” ways of handing out fliers to people. Although it is important to respect the more traditional ways of advertising, you must also incorporate the new to properly promote and advertise your company and brand (my fellow Beneath the Brand blogger Jon Leung agrees – check out his post Marketers’ Dilemma: Facebook or Twitter).

The best thing about social media – it’s easy and free. At the moment, I recommend starting with Twitter because, as I’m sure you’ve heard, it’s becoming more and more similar to the dot com boom (i.e. don’t be the last one to figure it out).

Look at Twitter this way: imagine all your customers coming together on a daily basis and talking about topics that pertain to you and your company, thereby spreading even more information about your company and gaining more recognition and consumers.

Let me use a company as an example that I am currently involved with: Dolphin Blue, Inc. Dolphin Blue helps businesses go green through its office supplies. If you thinking of promotion from a networking standpoint, the first thing you would do is to find a group that matches your interests, in this case, any green groups that deals with the ecosystem or world health. You would then attend the group sessions, meet people who have those same interests, and start conversations with them about your company. Twitter is exactly like this, only on a much larger scale.

After creating a Twitter account, log on to www.search.twitter.com and search (#green) for people talking about green issues. “Follow” them, re-tweet things they’ve tweeted that you agree with and *poof,* people will start following you, re-tweeting things you’ve posted, and, most importantly, become aware of your services. And thus, networking and building your business starts on a national level. The more people you meet, the more people who talk about you and your company.

Within four hours of Dolphin Blue publishing its Twitter account, it had six mentions and 26 followers! On day two, those numbers grew to 14 mentions and 93 followers. Imagine how many more people it’ll reach within the next week, month or year.

I think Griffin Farley of 22squared said it best. “Don’t plan for the ones you reach, plan for the ones they reach.” It’s all about who you know, right?

Megan Green is a freelance propagation planner who has had her work published on PR News Wire, as well as many other outlets. Contact her on LinkedIn, Facebook, Twitter, or at megankategreen@gmail.com.


Media Consumption Patterns: Reaching Teens

86653-TeensDid you hear the one about the 15-year-old who decided to run his own study on the media consumption patterns of teenagers? It’s quite the research… er… story… lesson.

Ben Kellogg of Group SJR forwarded me the article after we had spoken about an entirely unrelated subject. To be quite honest, I didn’t jump right on it… my laptop had died, losing files, email contacts, and programs. I just kept resetting the email reminder. Until today.

no-tvMatthew Robson, a 15-year-old intern working for Morgan Stanley, conducted a media study called “How Teenagers Consume Media.” The conclusions caused a bit of an uproar, mainly because one teen does not represent all teens. Yet, it could also be said that the overall observations coincide with many teen media habits. The teens I know, for instance, would rather be online than in front of a television. Either that or doing both… watching TV and surfing the Web, interspersed with texting. Although there is absolutely no statistical backing for a survey of one, we can draw some general inferences from Robson’s writing.

General conclusions for the study include:

  • Most teenagers are not regular listeners to radio, instead opting for online streaming services
  • Most teens watch television, but frequency varies by season. Additionally, now that TV shows are webcasted as well, there’s less worry about missing an episode
  • Teens do not read traditional papers because “they don’t have the time” (I am sure they have the time… it’s just that papers don’t rank highly on the priority list)
  • Console gaming, interestingly, is not of interest to teenagers… and the main factor is cost. Costs for consoles and games are beyond most budgets; however, multi-player, interactive online games are popular
  • The Internet is where teens interact socially, conduct research for school, create videos, IM, and otherwise connect to others… except for Twitter. Matthew states that teens do not use Twitter*
  • Teens love music, but are not paying for it
  • Viral marketing is enjoyed and supported by teens
  • They do not use directories unless it’s online, etc.

*According to the graph below from Sysomos, teens comprise 30% of Twitter users:

sysomos-twitter-agebargraph

This is directly in contrast with Robson’s assessment.

But hey, he is 15 years-old, and while he may be intelligent, his judgment is missing the crucial benefit of time. However, Morgan Stanley should not be lacking in the judgment column… or, in retrospect, maybe that’s exactly what they are missing…

Jeff Louis: Strategic Media Planner, Brand Project Manager, Writer & Blogger. Unlike the all the other blog writers for Talent Zoo, Jeff is cute and nice. Tweet him @jlo0312. Just kidding about the nice part.


Losing Money to Keep Relationships

partnerI am going to use an example involving polar bears to start out this conversation on agency/client relationships. It may seem like non-converging subjects, but it will come around.

I like polar bears. I don’t want to own one or anything, and I’m not part of the PETA-Elite, but as bears go, they seem like simple animals to me… and I like simple. For example, we have documented evidence that polar bears attack and kill humans. My simple advice? Steer clear of polar bears, even the ones at the the zoo.

PolarBearAttackYet, polar bears are an endangered species. Thus, there are organizations fighting for their survival. Noah Wyle, an actor from the TV show ER, is the World Wildlife Foundation’s spokesperson for the “Save the Polar Bear” campaign. The advertising spot began in December 2008.

Unfortunately, every time I see the commercial, I say to myself, “I can’t believe they’re asking for money at a time when people are losing their homes.”

Yes, it pisses me off. Polar Bears won’t be receiving a check from Jeff Louis very soon. The vital point is that I have now formed a negative brand association with the WWF subconsciously, even though it has done nothing wrong.

I also wonder why the responsible agency hasn’t had the foresight to mention the possible negative aspects of asking for money in our current economic climate. Even if the spots are free of charge (PSAs), is the WWF willing to risk its brand for the sake of a single message? The polar bear’s won’t be extinct tomorrow… why not hold off a bit until things improve?

This is the point where client/agency relationships are defined. Is your agency a true partner, or is it simply a paid service provider?

Think about the differences for a second:

  • A partner has a vested interest in the relationship — its success stems from the success of those it serves
  • A service provider conducts business by taking orders and providing service — its success is based on $$
  • A partner would rather keep a relationship than commissions from a TV spot
  • A service provider is interested in the bottom line; there are other fish in the sea
  • A partner would say, “The economic climate has changed. I think we should reevaluate.”
  • A service provider would never voice that thought

True partnerships are forged by a mutual commitment to honest, often merciless assessment of what is best for the brand and the business, even if it means losing a few dollars along the way.

Jeff Louis: Strategic Media Planner, Brand Project Manager, Writer & Blogger. Unlike the other bloggers/writers for Talent Zoo, Jeff Louis is both cute and nice. Contact him on Twitter @jlo0312. Just kidding about the nice part.


Uncertain Economy: Separates the Cowards from the Lions

nullIn tough economic times, history reveals that the most successful businesses not only keep their hootspa, they take it up a notch. These days, sadly, many companies are making blind cuts in spending or running for the hills for cover, but giants like Trader Joes, Burger King, and even Jim Henson took a chance and got their start in uncertain times.
The absolute worst thing a business could do in these economic crises is cut marketing costs. I mean, does it really make sense when you need business to cut the one thing that gets you business? CEB (Corporate Executive Board) reports that 90% of companies that blindly cut sales, marketing, overhead, etc don’t maintain savings for more than 3 years. Now that doesn’t sound like sound decision making.

Some thinking says that the market will determine the direction on it’s own and if there really were opportunities out there, others would have already seized them. But industry articles reveal how market leaders like Whole Foods, Southwest Airlines and Macys have smashed that theory.

So whether you are looking for employment, new customers or new opportunities…do yourself a favor and don’t be a pansy…step out there boldly, take chances, and don’t make decisions based on fear.

Jinean Robinson is a CCIO (Chief Creative Infections Officer) who has been in the communications industry for over 8 years, specializing in creative strategy and implementation, 360 branding communications, and brand development. Join her at http://twitter.com/germllc or her firm’s website at http://germonline.com/


Don’t Sell Just Sell It, Noit It!

online_shopping2Can you feel it? Probably not…it’s much like the spin of the Earth. E-v-e-r  s-o  s-l-o-w-l-y, we’re being herded by unseen forces swirling about; price, comfort, security, and laziness. Why fight the crowds or the traffic when it can be done from home? If you don’t have to leave the house, then don’t.

Massive online sites such as Ebay and Amazon make shopping online simple. Well, prepare to add another couch magnet to your arsenal: NoitWorld.com.

Before you ask:

In the US Military, the term “NOIT” is used to describe something as “cool” or “hip.” This Military slang term served as the impetus for the creation of this website, which combines the variety and diversity of a true online marketplace with the cool, hip world of social media.

NoitWorld, launched on June 1, 2009, heralds itself as the  ”newest, coolest, and most consumer friendly online marketplace for buying and selling new and used merchandise. Although I have never used the site I did peruse it extensively. Very simple to navigate, users have the ability place products  in more than 100 categories, such as Anything Goes, Motorcycles, Cars, real estate, etc. Depending upon the item being sold, ads are posted for 30 days and are either free, $20, or $25 per ad. The site is actually global in scope although most items listed currently are from the US or Mexico.

Noitworld.com, however, is not “just another sales site.” It is the first site of it’s type that allows users to re-post listings on social media sites like Facebook, Twitter, MySpace, LinkedIn, and more. Todd Foret and Sean Legros, both of Yuma, AZ, developed the sites unique strategy:

“With so many internet users spending a majority of their time on their social media sites, it only makes sense to provide a buyers and sellers market that can interact with these sites,” said Foret.

Although “in business” for just over a month, there are plenty of items available, from a classic Styx CD to a beach home in San Felipe, Mexico. As the economy doesn’t seem to be immediately bouncing back,  maybe it’s time to start “Noiting” all stuff.

Jeff Louis: Strategic Media Planner & Brand Project Manager for B2B and B2C clients, he is fascinated by innovation in the face of adversity, branded creative that is on-strategy, and past participles. He can be contacted via  Twtter or LinkedIn.


Burger King’s Ad Campaign: Ignorant

Burger KingAnother faux pas from the now controversial brand, Burger King. This time, instead of offending an entire country, it went after an entire religion. Burger King’s latest ad release includes the Hindu Goddess Lakshmi sitting in front of the new “Texican Whopper.” The tagline is ‘La merienda es sagrada’ – the snack is sacred.

It seems as though Burger King has taken the “even-negative-press-is-still-press” approach to its advertising strategy because, as Ad Age eloquently explained, “…It’s easy to assume that it was planned: Particularly “edgy” work is sent abroad with the expectation that it will soon reverberate on American soil, accompanied by lots and lots of news coverage.”

Ad Age goes on to discuss ad agency involvement and the debate of who did what and who’s affiliated with which campaign, but quite frankly, I think that all are responsible. Whether or not Crispin was involved overseas or another small agency was contracted by the franchise, the point is that the entire brand suffers. Truly. It’s clear that Burger King has lost control of its brand to a point that it’s now globally hurting consumer loyalty. That, or Burger King has the absolute worst brand positioning plan.

The ads were created in an attempt to increase sales. As CNNMoney reported, an increase in sales does not mean an increase in profit. So, what logic is there in creating campaigns that will discourage buyers faith in the brand by offending them? The fact of the matter is that as a straggling brand attempting to follow in the shadows of the golden arches, you DON’T TOUCH RELIGION. Anyone heard from Mel Gibson lately? You’re not just offending that religion, you’re offending anyone who believes in religious respect.

What should we expect in the next ad, Burger King, swastika fries?

Rena Prizant is a Copywriter, Ad Creative and mammal in the Chicago area. Visit www.RenaPrizant.com or @WriteLeft.


Burger King’s Ad Campaign: Smart

Burger KingTalk about shock and awe.  No corporation over the past few months has produced ads as controversial and interesting as the self-described King.  Unlike its previous outrageous ad, its aim here is not gratuitous sexuality.  Instead, BK goes straight for the cultural throat – satirizing sacred religious imagery.  Brash, offensive, over-the-top?  Absolutely.  Entirely successful?  Yes, and let me tell you why.

First of all, this was a calculated risk.  Released in Spain, where Hinduism is a minority religion, it ran little risk of creating major backlash.  The threat of a national release only encouraged BK.  Had the ad run in India, it would come across as an overt attack on Hindus.  In Spain, it’s only a comical ad that perhaps went too far.

Secondly, the proof is in the numbers.  Burger King reported a 1.6% increase in sales in May.  So, despite the outlandish, offensive nature of the ad/apology campaign BK has run the past few months, its numbers are increasing.  An established product , BK isn’t likely to attract copious amounts of new customers through trendiness.  It can, however, absorb the consciousness of the consumer base and attract from there.

Thirdly, there’s enough humor to the ad that many, if not most, people will at least get a mental chuckle out of it.  The sense of self-deprecating humor the ad portrays strikes a chord amongst many of the Seinfeld generation.  The notion that a Hindu deity would declare fast food a sacred snack packs plenty of sardonic humor.

I would not be surprised to see BK run controversial ads, apologize, run them again, and apologize ad infinitum.  Whereas in many cases an over the top approach can back fire upon a company, Burger King has the right confluence of circumstances for this to be a highly effective ad campaign.

I do like my eggs and ham, Sam I am.

Dan Davis is a Freelance Writer carving out his growing resume, specializing in copy writing, and subjects from sports to the arts.  Contact him on LinkedIn.


Stickercards: Simple Change May Change Biz Card Industry

guy K faceAs most know, I’ve been writing about innovation in the face of adversity; our industry’s changing, the economy’s sucking the breath out of  good companies, and, according to PricewaterhouseCoopers, the bubble won’t break until at least 2013. That’s four years of this. Tired of the bad news, we thought that we would task this highly creative industry to either show us your stuff, or keep your mouth shut. Talking the talk is easy. Prove to us, and the industry, that you’ve got the creative mojo and win some free publicity.

It doesn’t have to be “ads” or “campaigns.” It could be your business model, an engaging strategy, how you changed the way you purchase media, social media tactics, recession-proof tactics, or even a small, “Hmm, I wonder…” question that turn into a creative leap. Something like what Guy Kawasaki, owner of Alltop, just engineered.

Alltop gives its clients, prospects, vendors, and friends both business cards and business stickers. However, Guy admits that while he freely gives out cards, he’s reluctant to hand out stickers to promote the brands because they could be used to deface property; plus, he did not want to “burden” others with his branding efforts. And there is always the chance an Alltop sticker might end up plastered on the toilet of a rank rest stop on I-70. Can you say, “negative brand association?”

alltop-fullThen he had an “A-Ha” moment: could the business cards and business stickers be combined? He emailed one of his friends, who happened to own StickerGiant, to find out. He asked this friend, John Fischer, if a business card could be printed on the back of a sticker, and if anyone had done this before. John answered that, yes, it could be done but, no, it had never been requested. So, Guy requested his friend to check into it.

Writing on Open Forum, Guy describes his thought process:

“Psychologically, a stickercard is a powerful concept. By applying the teachings of Robert Cialdini, I hope that it engenders reciprocation and consistency. That is, since you’ve given someone a cool sticker, the person feels like they should reciprocate by sticking it somewhere visible. (Did you donate money to Hare Krishna because one of its followers gave you a flower?) Then, once the stickercard is stuck, the person is more committed to the company, product, or service. That stickercard on laptop is a declaration to the world that they like the what it stands for. To be consistent, they must stick to their positive opinion of your company, product, or service.

picture-2The process, or how the idea comes alive, doesn’t have to be a masterpiece. It’s the idea that matters, and whether or not it works.  At any moment, Guy Kawasaki could have stopped and said, “This is stupid.” Instead, he followed through. His tweet tonight stated that the stickercards was his best idea ever.

His best idea ever… and he’s had a lot of ideas. To take it a step further, the first thing he did with his new “invention” was share to it, which speaks highly of his character. He sent out the tweet and a link. StickerGiant made a video. And the stickercards went from idea to product in a week. Be warned though, StickerGiant charges $500 for 500 cards. At least Guy has character.

If your company has something that makes “the cut,”  send it my way. Until that time, leave a comment… it will raise your social media score.

Jeff Louis: A Strategic Media Planner and Brand Project Manager for both B2B and B2C accounts, he is fascinated by past participles, brands, and innovation. Please contact him on Twtter or LinkedIn.


The Best of the Worst

canneslionsAfter Cannes and all the recognition many commercials and agencies have received, I feel it’s only fair to nominate five commercials that are on the other side of the spectrum. Usually, I like to write about advertising commercials or campaigns that are noteworthy, but lately, there seems to be a lack of stellar campaigns (besides the few I’ve outlined in past postings and, of course, at Cannes).

Due to this lack of creative advertising commercials, and the plethora of horribly bad ones, I managed to poll a few people about which ones make them want to change the channel the most. Here’s a list of the top five.

5. Five Dollar Footlong, Subway
Although the business concept of a $5 bargain meal is great and has caused numerous other restaurants to follow suit, the commercials are becoming annoying and missing creativity. Having different “customers” sing the theme song makes it seem as if this ad agency was procrastinating and threw this together at the last moment. Does it make me want a sandwich? No, it makes me wish I have TiVo to fast forward through it.

4. Volcano Taco Wedding, Taco Bell
First, as a woman, this commercial makes me so angry. If groomsmen showed up to my wedding sweating profusely, I would hurt someone. But, back to the point, I understand it’s a hot and spicy taco, but is it necessary to overreact to the point where it’s ridiculously stupid?

3. Toasty Torpedo, Quiznos
In the words of a fellow YouTuber, ”What was Quiznos thinking?” This commercial is beyond racy. I’m sure everyone agrees with me when I say, “Enough with the sexy sandwich campaigns!” I’ve noticed that the commercial has since been changed to something more family-friendly, but that doesn’t mean we all don’t notice and realize Quiznos messed up. Even YouTube has a montage of Scott saying, “Put it in me.”

2. Somebody’s Watching Me, GEICO
The pile of money with eyes is driving me nuts. The song alone will be stuck in your head for days. I do have to say that I absolutely love the commercials for Geico with Flo, but a pile of money that follows people across the country chasing after cars? *click* Change channel.

Drumroll please… and the worst commercial goes to –

1. The Young and the Wireless, Verizon Wireless
This one doesn’t really need an explanation. My friend said it best when she said, “Who was the executive that approved those commercials?” Not only is this commercial void of being catchy and interesting, a two year-old could have come up with something more creative.


R.I.P. to the King of Endorsements

MJToday we say goodbye to the King of Pop, Michael Jackson. Over the next few months, the general public will dissect all things MJ — what will happen to his three children, and what his musical legacy will become. I’m more interested in is his impact on the advertising world.

Until 1984, it was virtually unheard of for a superstar to endorse products on TV, until Pepsi inked a $5 million deal with Jackson, paving the way for future deals with Madonna, Cindy Crawford, Ray Charles, and Britney Spears. In fact, Jackson’s relationship with Pepsi was so successful that brands such as Buick, American Express, Cover Girl, and Jell-O also pursued celebrity deals, elevating those brands to unseen levels of popularity.

The Pepsi-Jackson deal also broke creative ground — at the height of “Thriller,” Jackson rewrote “Billie Jean” to create a version specifically for Pepsi, rather than sing the original jingle, thus taking the concept of branding to a new level. The Wall Street Journal credits Jackson for breaking barriers that gave way to iPod commercials starring Coldplay as well as car commercials featuring indie rock songs that have yet to get radio play, but are sure to be the next big thing.

Not bad for a kid from Gary, Indiana, huh?

Photo Credit: the Associated Press

Sara Barton is a copywriter, social media strategist, and avid blogger who is in search of her next opportunity. Contact her via Twitter, LinkedIn, or her blog.