Hasta La Creative!

The recession has either changed the way advertisers do business or has forced us to reevaluate the ways in which we do business. The focus has shifted to the effectiveness and efficiency of an ad campaign rather than stressing the  campaign or ad variables such as reach and effective frequency.

If you work in a media department, then measuring effectiveness and efficiency is something you’ve likely done for years with little to no fanfare from the client side. Well, the climate’s changed, and clients are concerned more than ever — with good reason — that their ads and campaigns meet efficient, effective, and measurable goals. Their priority is to connect with the target audience in a manner that’s more in-tune with a reduced budget. Clients are are requiring or searching for agencies capable of providing campaigns that work harder and smarter.

In addition, advertisers (namely P&G and Coca Cola), have instituted Value Based Compensation (VBC)  arrangements made up of a pay-for-performance (P4P) layout that can be attained in addition to a base fee.

The Nielsen Company has just announced that a new software product, Rapid Campaign Evaluation (RCE), a fast and inexpensive means to review ad performance in just over a week. Due to the costs incurred when an ad or campaign is launched, RCE will give agencies information quickly so as to allow them to respond in an appropriate manner.

Richard Reeves, associate director of Consumer Research Services at the Nielsen Company, notes an agency not only will have the ability to evaluate their own endeavors but the ability to evaluate their competitor’s as well.

“Whenever a new commercial is executed,” Reeves says, “there is always that element of anticipation about how it will perform in the ‘real world.’ If it’s a competitor’s ad — you are usually left worrying about the damage it will do to your brand.”

RCE was designed and tested in Australia to measure the strength (or weakness) of TV spots. How many people saw or heard the ads or whether the audience was able to determine the advertiser and the take-away message will provide advertisers with almost “real-time” data they can then use to readjust their tactics such as:

• An ad that performed strongly may provide justification to increase spend.
• An ad with mediocre results could be re-edited to clarify the brand message and increase brand cues, or it could be taken back into qualitative research for fine tuning.
• An ad can be created or ad spend can be increased if RCE showed strong effectiveness measures for a competitor’s ad.

In just over a week, agencies will be able to view data in order to evaluate effectiveness or lack thereof, ensuring clients get the biggest bang for their buck.

While advertising “gurus” have bandied back and forth as to the fairness or plausibility of the VBC model, companies, such as Coca Cola, have already put it into action. In truth, it’s the most equitable payment arrangement; agencies require media vendors to prove their performance. Why shouldn’t clients require the same from their agencies?

Nielsen’s new software is just another step in the ongoing evolution of the industry.

Jeff Louis has over ten years of brand-building, media strategy, and new business experience. His passion is writing, while his strong suit seems to be sarcasm.  You can follow Jeff on Twitter or become a fan on Examiner.com.

Life just keeps getting weirder and weirder. One day, boobs are good; the next, they’re banned in Britain on billboards for their portrayal of headlamps. Britain is the last place you would think the girls would be put away. Britain is (in)famous for its portrayal of plunging-cleavage shots on TV shows such as “Benny Hill” and “Ab Fab” (”Absolutely Fabulous”), but is also the same country that  publishes topless women weekly in newspapers, notably,  The Sun’s “Page 3 Girls,” and  the  Daily Star’s “Babes”

While both of the papers are entertainment and celebrity gossip-type tabloids, they’re given huge amounts of leeway with topless models. However, other nude or semi-nude ads seem to spark controversy: Last month,  American Apparel ran a print ad that took readers through unzipping a Flex Fleece Hoodie. The model eventually gets to point where a portion of her nipple is exposed. The ad ran in Vice Magazine, caused public outcry, and was banned subsequently.

Whether right or wrong (and I have no stance on British standards in advertising), the only difference I detect between the topless shots in the papers versus the questionable billboard is that the billboard is free while the papers require payment or subscription.

What’s all the hoopla about with this billboard campaign? It’s not any more or less, racy than a Victoria’s Secret ad or outdoor display.

Understandably, there are regulations to ensure no young minds are corrupted by breasts and marketers’ efforts to use breasts to sell stuff, and we’re well aware of the fact that sexually based ads and campaigns sell. This leads to the dilemma of morality and advertising, which is way too big to cover here.

However, my question is this: Whether used to sell headlamps in Britain or promote men’s awareness of breast cancer in North America, is it a fair advertising practice to approve or deny an ad based on the intent of the advertiser?

Rethink Breast Cancer’s spot, “Save the Boobs,” (below) follows a voluptuous woman in a bikini as she bounces her way through a swimming area.

Does this commercial merit approval based on the fact it supports a cause that could save a life, whereas the banned billboards are for headlights? Not using your headlights while driving could kill you, so don’t headlights save lives, too?

I would argue that if society’s intent is save the youth from corruption, both ads should be banned.

Here is where it gets weird: The headlight ad seems to succeed in purpose where the breast cancer spot fails. Why? Inciting controversy was the whole idea behind the cancer spot; stir people up, get them to react, get the spot on the news, and thereby raise awareness. Besides receiving accolades as being a great PSA by every 16-year-old with an Internet connection, it made but a ripple. The billboard got banned. Go figure.

Jeff Louis has ten years of brand-building, media strategy, and new business experience. His passion is writing and his strong suit is sarcasm. You can follow Jeff on Twitter or become a fan on Examiner.com.

In case you were unaware, the competition for the 2016 Olympics host city’s been won and the waiting is over.

It was a controversial ride, but in the end, Chicago got knocked out immediately and Rio de Janiero was bestowed the honor, marking the first time a South American country’s been chosen to host an Olympic Games. The news is bittersweet in Chicago; the city was split 54% For, 46% Against according to recent polls. The city’s debt, added traffic on over-burdened streets, and additional taxes were main contention points that kept Chicagoans from supporting the bid. Plus the knowledge that recent host’s were still paying off Olympic-sized debt.

Skepticism rose to National levels last week when President Barack Obama, and wife Michelle, agreed to attend the final stage of the Olympic pitch in Oslow, adding their political weight to a field filled with political, and royal, notables: A King and Queen (Madrid), Prime Minister (Tokyo), and another President (Rio).

Competition between Rio and Chicago was especially fierce, and accusations of unfair play were voiced by both sides: One of the larger controversies a website Chicagoans for Rio 2016. The Chicago Olympic Bid team accused Rio of setting up the site (makes sense), but it turned out that it was an inside job…really inside.

Meanwhile, a Chicagoan named Kevin Lynch is confessing that he’s the man behind the cheeky ChicagoansForRio.com, the Web site that’s been anonymously trashing Chicago’s prospects in the past couple of weeks.

Okay, so he was from Chicago. No biggie. The real impact of the story is that Kevin Lynch is one of the top creative execs at Energy BBDO’s Proximity Unit. Energy BBDO, and owner Omnicom, were both in support of Chicago’s bid for the games, providing creative services as part of their endorsement. Plus, there’s the fact that Energy BBDO’s largest client, Wrigley (Wrigley Field, Wrigley Gum, etc), supported the city’s bid.

Which led to “Drama, drama, drama”! Energy BBDO released a statement to Ad Age last week:

“I want to be clear: The agency is and has been fully behind the Chicago 2016 bid,” said Energy BBDO CEO Tonise Paul. “Our clients are aware of our position and understand the situation. The individual acted on his own accord without the agency’s knowledge.”

Kevin Lynch, the “instigator” of the controversy, said he had stopped supporting the Olympic bid for Chicago when Mayor Daley’s statements that Chicagoans wouldn’t be taxed for the games were reversed. (Chicago already carries the heaviest sales tax in the Nation at 10.25%.)

Now that the host city’s been decided, it will be at least a week to discover what becomes of Mr. Lynch…

Jeff Louis: Strategic Media Planner, Brand Project Manager, blogger, and aspiring writer. Please leave a comment or contact him on Twitter. As always, thanks for reading!

I have been applying to various agencies, consulting firms, digital design houses, and the like, and one of the so-called Human Resources’ policies has moved on my “corporate irritation scale” from irk’d off to pissed off.  For the sake of this writing, I include only the personnel departments at advertising, marketing, online agencies, vendors, and companies as the places I’ve been focusing upon.

When did it become standard for HR Departments to determine  they need not respond to applicants? Doesn’t this seem a bit counterproductive, especially at a time when companies are refocusing their entire efforts on personalizing relationships, speaking to their audiences on a one-to-one basis?

Professional glut

During the past year, many professionals have been let go, from  C-level executives on down. Thus, there’s been a glut of qualified pros searching. As a professional, when I fill out an application and submit my résumé (usually using Taleo or some other third-party vendor), a cover letter, and samples in a nice package, it’s  indicative I either know your company well and am an “enthusiast,”  or I’ve researched it enough to realize there’s strong potential for both parties to  match on various levels, creating a win-win situation.

Thus, I submit what’s  required when I apply at XYZ. Not two seconds later, I receive an e-mail stating that after review, if my qualifications are a match, I may hear from someone. Otherwise, due to the volume of applicants, I will not hear another word.  First off, this is not only rude, but belittling. I have 11 years experience, and if I qualify, you may contact me? I cut my chops. I have respected your requests, filled out your paper in addition to submitting my own, and you “may” get back to me? It’s at this point I regret applying, job or no job.

A week passes.

Follow-up is key (if you can)

I call the office switchboard. I’m dumped into the HR general voicemail. No once calls back. Knowing I already have no contacts within the organization, I try to figure out if there is another way to get past the wall of silence. I begin to dial the main number with a ploy to speak to the Marketing VP I just looked up on LinkedIn.

While waiting, I wonder what’s transpired. Is the job closed? How many applicants applied? Are they still accepting applications?  Was my résumé submitted correctly? Was there something that screamed out I was wrong for the position? Did I make it to the final first cut, only to be weeded out due to my salary requirements?

I leave a voicemail for the VP. After a couple weeks without contact, I make a note on my spreadsheet that no one ever responded and move on to another opportunity.

Social media

Surprisingly, I see a lot of HR people using social media, especially on LinkedIn, Twitter, and blogs. To me, this states that HR departments are versed in basic social-media tenets:

• Listen.
• Ask questions.
• Listen some more.
• Initiate on-to-one communication.

HR departments use social media to recruit. Why then is it so difficult to get anyone to respond? Why do I have to call the VP of Marketing to get a response, knowing at this point my job hopes have just been shot down?

HR peeps I know say it’s due to the massive amount of résumés they receive, and they’re too busy.I have to say this is a cop out.

Everyone is busy, everyone does more with less, and times are tense. However, most people at a business (with one exception) cannot risk ignoring anyone who contacts them, especially in an industry as fickle as this one.

WWJD, or what would Jeff do? (the solution)

As HR is capable of using social media for recruiting, then why not use social media to keep job posts updated?
It’s efficient, simple, and effective. Set up a blog page with job updates. Send out Twitter updates that a position’s been filled. Write a Facebook App that will cross-reference a job number with a status update. Have a prerecorded job line that applicants can call to learn of any updates.

Problem Solved.

Jeff Louis: Media Planner, Brand Project Manager, blogger, and aspiring writer. Please leave a comment or follow him on Twitter. As always, thanks for reading.

Upon reading a recent article on CNN.com, “7 Great Places To Work,” I happened upon Maya, a creative consulting firm in Pittsburgh, PA. At Maya, once an employee and new parent finishes his or her paternal or maternal leave, the creative agency allows the parent to bring that newborn baby to work.

This article got me thinking: if this industry is supposed to be on the cutting edge and creative, then how come more advertising, design, marketing, and other communication companies do not top these types of lists?

As this industry demands more and more hours and brain power, some “big idea power” must be allotted for the HR department.

Jinean Robinson is a CCIO (Chief Creative Infections Officer) in this industry for over eight years, specializing in creative strategy and implementation, 360 branding, and brand development. Join her @Twitter or her firm Germ, LLC.

Apparently, color–blind workplaces are only in the United States.

A visit to Bajibot’s website is like going into another world. It is so rich with visuals and 3D animation that it’s almost like a video game… you just keep wanting more. I connected with New Business Director Martin Fernando and he put me in touch with Vince Mei, founder of Bajibot. Due to their hectic schedule, I sent my interview questions to them via email. The response came back in half a day, so thank you Martin and Vince for your time — I know you guys are busy.

Bajibot is a web-design company that specializes in 3D animation. I became interested in Bajibot because of its partner list, which not only consists of other agencies such as TribalDDB, BBDO Atmosphere and Digitas, but also includes clients like Pepsi, Nike, Philips, HSBC, Novartis and the NFL.

I thought, “Holy Crap! Look at the brands supported by this company,” and knew that there was something special hidden just below the surface. Following is an excerpt of our interview:

Tell us a bit about the history behind Bajibot. What is (a) Bajibot?

Bajibot Media was founded by myself and a partner in 2006, we came up with the name Bajibot from our screen names, I am known as the “Bajiking” and my friend’s name was “Dxxbot” so we combined our names and came up with “Baji-Bot”.  My partner friend decided to take advantage of a real nice offer at an agency so I started Bajibot on my own.

Bajibot’s  first project was a huge banner campaign for Nike+ through R/GA, and projects started to roll in.  After a month of working from my apartment my wife kicked me and my assistant out and with a budget of $5,000 I rented a small 100 square foot office near Rockefeller Center, and that was Bajibot’s first official location. For three years we’ve continued to grow, working almost exclusively with global agencies in New York, delivering the best digital content for the web.

What makes Bajibot unique?

Technically speaking we are a web design shop equipped with heavy duty 3D capability.  I studied 3D animation in college but my 10 year career had been in the Interactive field, and so combining these skills created a niche of providing broadcast quality 3D content that works on the web.  By knowing the limitations and possibilities of the web and Flash, our clients value us because we provide smooth integration of our work into their Flash projects.  Our clients often come to us for fresh creative ideas from a 3D perspective to add value to their interactive projects.

We like our clients to think of us as their “in-house” power team instead of an “outsource vendor.” We try to keep our shop at a compact size to maintain direct communication and because of our expertise we have the capacity to take on larger tasks.  We offer a single point of contact with our clients – our producer or myself – so the client’s messages get to our artists fast and clearly.  Plus the advantage of being in NYC is that we are always on call to go to our client’s office for face to face meetings.

We have a super laid back, friendly working environment, and that’s the secret of how we keep our creative juices flowing.  My dog Baji often visits our office and Baji helps to nurture that environment, too.

What is the most outrageous site that you’ve worked on?

There are many, but without a doubt the Intel Rich Media Banner Campaign project from MRM would be at the top of the list.  In just 4 weeks we produced a serious of 6 super rich media ads that feature stunning 3D and interactivity inside those banners, and the special thing about the project was that it was the turning point of Bajibot.  Many thanks to Duncan Mitchell, MRM’s Creative Director, who worked with us on the project and gave us enough trust, creative freedom, and a generous budget!

Advertising has changed a lot over the past year. How has Bajibot changed to meet these challenges?

The advertising industry is definitely changed quite a bit over the past year, primarily in budget.  Clients are asking for more and better work done with less budget.  But Bajibot’s business model has always been designed for this kind of demand.  We’ve always stayed on top of the trends and technology to offer the latest “cool” things to do.  We’ve always kept a reasonable and affordable rate card, and we’ve always been super flexible with time with many examples of “mission-impossible” successes.

How would you describe Bajibot in three words?

Flexibility – Creativity – Execution

Three words that have refined — and continue to refine — the creative products that Bajibot provides its partners. Bajibot exemplifies a shop that’s ahead of the curve, way ahead. View its 2009 media reel and you’ll see what I mean.

Jeff Louis: Media Planner, Brand Project Manager, blogger, aspiring writer. Please leave a comment, or reach out to him on Twitter or LinkedIn. As always, thanks for reading.

MarketingAnd is an eclectic mixture of product and service — part software-developer, part consultancy, part provider, and part business partner. It is capable of working within an established agency-client relationship and can also provide its own expertise to clients.

What do they do exactly?

MarketingAnd organically augments the number of business leads a company receives and then increases the conversion rate from lead to sale. The main difference between MarketingAnd and other lead/conversion companies is that MarketingAnd doesn’t broker lists or teach sales tactics. Its strength lies in converting visitors into leads, and leads into sales. Think of cultivating the low-hanging fruit.

Why go out and buy leads when you can simply convert the ones you already have?

Most of the time, consumers are researching due to their lack of knowledge towards specific products or services. For example, if I move from a condominium to a house, I’d have a lawn to care for. My limited knowledge in lawnmowers would lead me to various home improvement websites where I would be known as a prospect, or lead.  This is where MarketingAnd comes in, providing the necessary tools to engage visitors like me one-on-one.

Sammy James will be the first to tell you that he is a huge advocate of accountability. Thus, it’s no surprise that MarketingAnd’s suite of tools measure, qualify, and quantify. As the company expanded, it partnered with larger institutions (universities, health care companies, automotive dealers) that possessed their own marketing capabilities but didn’t track leads, cost-per-call, cost-per-sale, call volume, or closing ratio. MarketingAnd has the tools to address these issues.

One of these tools is called Form to Phone. In an Internet sales cycle, leads go from extremely hot (ready to buy) to ice cold in a very short time.  Form to Phone helps establish a quicker response time. Here’s how it works:

1. As soon as a prospect fills out a form and hits the submit button, your phone rings (wherever you are) and you’re given the person’s name and the reason for his or her inquiry.
2. You press “1″ and are instantly connected to the prospect via the number he or she provided on the form.
3. You engage the prospect in dialogue – before your competitors even have a chance.

Form to Phone also alleviates what is known as call reluctance. Call reluctance is a phenomenon where a salesperson experiences a heightened level of anxiety or apprehension before calling prospective client.  It could be so overwhelming that it decreases the total number of sales calls made and can render the salesperson useless. Because the sales cycle depends on volume and repetition, every call not made is a potential loss. Form to Phone is effective because it calls the salesperson with a lead. All the salesperson has to do is hit “1.”

Is MarketingAnd successful? According to Mr. James, its client-retention rate is between 90%-95%, and some clients have seen sales increases in the 300% range. If this seems like an appropriate fit to your business, research MarketingAnd first-hand. If you are in the higher-education business, its sister company, Get Starts, specializes in educational system needs.

Jeff Louis: Strategic Media Planner, Brand Project Manager, blogger and aspiring writer. To contact Jeff, leave a comment or contact him on Twitter or LinkedIn.

As technological capabilities expand, so do ideas…or vice versa. In either case, we seem to witness ideas that break the “traditional mold” on a regular basis. Cellufun, a mobile social gaming community, is launching the first Public Service Announcement (PSA) campaign over a mobile, or cellular, network. It is an idea that breaks conceptual boundaries.

Known as “The World’s Mobile Playground, Cellufun is teaming with the American Society for the Prevention of Cruelty to Animals (ASPCA) and the Christopher & Dana Reeve Foundation and will feature in-game advertising as well as user-donation opportunities to the two charities via their mobile phone.

Cellufun is a virtual world where people are able to meet, play games, and shop…all via cellular phone. Available on any phone with a data plan, consumers are able to access Cellufun globally. Cellufun partners with diverse mobile operators and media companies to deliver entertainment and mobile marketing solutions.

Cellufun mobile clients will be able to purchase Superman Tags for their online avatars; profits from the tags will go to the Christopher & Dana Reeve Foundation.

“We think this is a fantastic opportunity to extend our presence into the mobile space,” said Peter T. Wilderotter, president and CEO of the Christopher & Dana Reeve Foundation. “This is a unique chance to be part of a robust online community where people can show their support for our real-world efforts by purchasing an item in their favorite virtual world.”

There are currently 7 million-plus users of Cellufun, spending an average 7 hours per month connecting with friends, playing games, and shopping for virtual products. On average an active user will be on Cellufun nearly 7 hours each month, which equates to more than 220 million monthly impressions.

The ASPCA ads will be featured in “pet games and activities,” with a company-estimated value of $10,000 per month in free advertising.

“We are thrilled to be partnering with Cellufun for this unique campaign” said Jo Sullivan, Executive Vice President of External Affairs for the ASPCA. “By bringing the ASPCA straight to the mobile devices of millions of users, we will be able to dramatically increase awareness of our mission and the vital work we do every day to save animals’ lives.”

By introducing the world’s first mobile PSA campaign, Cellufun hopes to raise awareness and secure donations from its users for worthwhile charitable endeavors. With a large user base, the company hopes to help non-profits reach a wider audience by bringing them into the mobile medium.

“Cellufun’s social games—such as Mobile Pet Online and Cellufun Farming—provide not only entertainment, but the perfect venue for raising social awareness by partnering with leading charities and non-profits,” said Neil Edwards, chief executive officer of Cellufun.

The company plans to expand the first-ever mobile PSA campaign to include other charities in the near future.

Jeff Louis: Strategic Media Planner, Brand Project Manager, writer and blogger can be reached by leaving a comment or on Twitter and LinkedIn.

Oh gossip, the greatest communication tool ever (next to Twitter, of course). But enough about that. You’ll never believe what I just read.

Microsoft may be selling off Razorfish, as reported in The Wall Street Journal. A mere two years after the purchase, rumors are spreading about a sale to WPP. The clues?

• RF employees have still not been switched over to Microsoft benefits (I know large corporations are slow, but two years?).
• The RF office in San Francisco was instructed not to order new business cards (how will the employees remember who they are?!).

So, what are we thinking? Are the rumors true?  In any case, MarketWatch did confirm that Morgan Stanley has been hired to find a buyer. Publicis, who supposedly plans to acquire additional digital ad agencies, has been mentioned as a possible candidate.

From the looks of the market, Razorfish is being marketed at about $600-$700 million, which is a drastic loss for Microsoft, which paid roughly $3.5 billion just two years ago.

Microsoft’s economic crisis investment advice: buy high, sell low.

Rena Prizant is a Copywriter, Ad Creative and mammal in the Chicago area, professionally word playing since 2002. Rena writes smart, engaging, dynamic copy for a broad range of mediums and industries; and loves helping start-up’s get their branding feet. Visit www.RenaPrizant.com or Twitter WriteLeft.