Hasta La Creative!

The folks over at uber-awesome Barbarian Group have put together the Svedka Bot Builder.

It’s out there and everyone’s talking about it. It’s been proven to give companies an edge on competition and the ability to form a bond with customers. So why aren’t you involved in social media yet?

As a freelancer in social media, I’ve noticed that there are numerous corporations that are still not involved with Twitter, Facebook, or anything on the Internet beyond a website and an email. This is, in essence, what it would be like when everyone started to advertise on the television when it was first invented and a company simply ignored it and kept to the “old school” ways of handing out fliers to people. Although it is important to respect the more traditional ways of advertising, you must also incorporate the new to properly promote and advertise your company and brand (my fellow Beneath the Brand blogger Jon Leung agrees – check out his post Marketers’ Dilemma: Facebook or Twitter).

The best thing about social media – it’s easy and free. At the moment, I recommend starting with Twitter because, as I’m sure you’ve heard, it’s becoming more and more similar to the dot com boom (i.e. don’t be the last one to figure it out).

Look at Twitter this way: imagine all your customers coming together on a daily basis and talking about topics that pertain to you and your company, thereby spreading even more information about your company and gaining more recognition and consumers.

Let me use a company as an example that I am currently involved with: Dolphin Blue, Inc. Dolphin Blue helps businesses go green through its office supplies. If you thinking of promotion from a networking standpoint, the first thing you would do is to find a group that matches your interests, in this case, any green groups that deals with the ecosystem or world health. You would then attend the group sessions, meet people who have those same interests, and start conversations with them about your company. Twitter is exactly like this, only on a much larger scale.

After creating a Twitter account, log on to www.search.twitter.com and search (#green) for people talking about green issues. “Follow” them, re-tweet things they’ve tweeted that you agree with and *poof,* people will start following you, re-tweeting things you’ve posted, and, most importantly, become aware of your services. And thus, networking and building your business starts on a national level. The more people you meet, the more people who talk about you and your company.

Within four hours of Dolphin Blue publishing its Twitter account, it had six mentions and 26 followers! On day two, those numbers grew to 14 mentions and 93 followers. Imagine how many more people it’ll reach within the next week, month or year.

I think Griffin Farley of 22squared said it best. “Don’t plan for the ones you reach, plan for the ones they reach.” It’s all about who you know, right?

Megan Green is a freelance propagation planner who has had her work published on PR News Wire, as well as many other outlets. Contact her on LinkedIn, Facebook, Twitter, or at megankategreen@gmail.com.

Following leaked revelations Twitter will take in as much as $20 million or so per month by the fourth quarter of 2010, it appears the company is testing a new contextual advertising system.

AdWeek and Harris recently released a poll asking those not involved in the advertising trade what they thought of advertising’s “relevancy.”

The results show that most find that our jobs, as a whole, are rather irrelevant.

Advertising’s down, no doubt, and now Adweek’s heaping salt on the wound!

Well, Mr. and Mrs. America, let’s look at a life without advertising. A life of relevance.

First of all, without advertising, we would not have free access to television. Advertisers in essence pay for the shows we watch by running commercials. By the same logic, the web in that state would not be as comprehensive as the one we experience now. Radio would be a paid service with subscribers. Programs and shows with relatively lower ratings would be immediately slashed since they would no longer be able to support themselves.

The cultural art form of advertising would be lost.  The circle of life would be disrupted.  Just as life influences advertising, ads influence culture.

Without advertising, creatives would be cubicle-bound and non-imaginative. Serious. Boring. Sex would not sell, and neither would honesty. No one would fight for the cause. PETA would consist of two guys fighting for animal rights, and no one would care. Animals wouldn’t be cool to wear. Or not wear. Or own.  Times Square would be dimly lit. Your favorite beer would be just “BEER,” as the term ‘generic’ would dominate store shelves. Color would be sparse. Trendsetters would be trend-less. No brands, no logos, no icons or spokespeople. No sexy models, sexy shows, or suggestive commercials. We wouldn’t know who to vote for, or why. Four hour erections? Who’d need the pills, let alone use them? No body-image, no silicone implants, no tummy-tucks. No Jon & Kate. Michael Jackson would just be another singer. No Hollywood trailers, stars, starlets, tramps, red carpets, or blockbuster openings. No E! TV, no TMZ. No Paris, Lindsay, Nicole, or reality TV. No Tila Tequila.

No PSA’s warning that your brain on drugs was scrambled. Or that kids shouldn’t smoke crack and that crack kills. Rather than axing the marketing budget first, corporations would axe employees. And that would be just fine, because there would be no PR effort, no big news story, therefore no downside.

Life would go on, but it would be bland and tasteless. Twitter, Facebook, YouTube and MySpace: no need for them.

Take a picture of the Cold War-era Russia and apply it to a life without advertising. Cold. Drizzling. Muddled.

The link to this study is now unavailable.  Was the issue so unimportant that Adweek pulled the article? Or was the study published on the wrong day?

Luckily, I printed it:

In an AdweekMedia/Harris Poll last month, respondents were given a chance to say they don’t feel strongly about the industry one way or another, and nearly half of them took it. Asked to characterize their overall impression of “the advertising industry in general,” 47 percent said it’s “neither negative nor positive.” Predictably, those with a negative view of the business (9 percent “very,” 28 percent “somewhat”) outnumbered those with a positive view (2 percent “very,” 15 percent “somewhat”). (The total exceeds 100 percent due to rounding.)

If such numbers count as not-so-bad news for the ad business, responses were less positive on the question of whether consumers find advertising relevant to their lives (”By relevant,” Harris told respondents, “we mean how it connects to things that are ongoing in your daily life”). Given the effort put into aiming the right ad at the right target, the numbers here were pretty lackluster. Eight percent of respondents said advertising is “very relevant” to their lives, and 42 percent said it’s “somewhat relevant.” Thirty-two percent termed it “not that relevant” and 14 percent “not at all relevant,” with the rest unsure.

Can you say “OUCH!”?

Jeff Louis: Strategic Media Planner, Project Manager, and New Business Account Coordinator. His passion is writing. Reach out and touch him: www.linkedin.com or www.twitter.com.

Despite issues with its headlights, the Prius is rolling along just fine when it comes to online promotion. Among the many places the vehicle can be seen online, it’s taken over the home page of instant messaging aggregation service Meebo.

Advertising and marketing have taken new directions with the recent integration of social media and consumer advocacy. Agencies have been forced to rethink their ideas and strategies to reach their consumers. One such agency, 22squared, has done just that with the help of its SVP Director of Brand Marketing, Brandon Murphy.

I had the opportunity to catch Mr. Murphy on the phone this past Friday and ask him about the company’s model, The Friendship Model: How to Build Brand Advocacy in a Consumer-Driven World.

“I think that basically it’s an approach for brands to build advocacy. When we first introduced this thing, it was mostly an internal thing, and actually still is. In essence it was an internal way to focus the agency on what marketing was about today, what a person does to make and maintain a friendship, earn enough respect, and I guess enough attractiveness for a consumer to advocate for them like a friend would advocate for a friend,” Murphy said.

Murphy says one of the hardest questions companies face when creating campaigns is the question, “How do we build advocacy?”

“A lot of times it comes down to not what you say but what you do,” he said. “How can we get the customer to interact with us. Your next customer could turn into your next 10 customers. It’s a pretty simple idea.”

Griffin Farley, senior brand planner from 22squared, has a great saying for this: “Don’t plan for the ones you reach, plan for the ones they reach.”

How can this model help an entire agency? I listed those questions and responses below:

Megan Green: For people now looking for work in progressive ad agencies, why is it important for them to know about advocacy, social media and word of mouth?

Brandon Murphy: The simple reason is because that is how brands are growing now. Brands aren’t growing by increased awareness, they are growing with people talking about them…that’s how people are choosing products and what brand to use.

MG: Media Planners are specialists at reach and frequency. Are those still important skills to know when advocacy is the end goal?

BM: I think there is always going to be a critical mass of people you have to reach to keep your brand afloat. You look at our agency, it’s not like we don’t do media plans, it’s just that we’ve changed how we do our media plans and how we engage the customer. For media planners, the one thing is that it is no longer about buying space and just calculating reach or frequency, it’s about getting opportunities for the customer to talk.  Media planning has gotten to get more strategic and inventive to get messages to customers.

MG: When you brief Creative Teams, does the Friendship Model help them get to a better creative deliverable?

BM: The Friendship Model does a few things. First, it gives a sense of direction in work and strategy. We always still do the right things in understanding a customer and how a brand can fit into a customer’s life. The key thing is to think entirely around a problem and all different ways to solve it. Sometimes it’s something really cool or something simple. We’ve looked back and told a client, “it’s not a TV campaign you need, but it’s an associate campaign,” like we told Buffalo Wild Wings and Lincoln Financial. Second, [the model is] something else that makes them work better, it forces you to figure out what the brand’s purpose is. If a brand has a purpose beyond just selling something, as a customer you’re more likely to invest in it.

MG: Has the Friendship Model helped your New Business Team win accounts or peak interest among search consultants? What feedback do you hear from them?

BM: Well the good thing about the Friendship Model is that it really does help filter out clients that are right for you and clients that aren’t right for you. The client typically hates it [the model] or loves it. It’s a nice screener for us and prospective clients. It really puts ourselves out there and we’re really passionate about building advocacy.  Also, search consultants really like it. Search consultants are tasked with bringing agencies that bring in business. With this model we can focus on the things that bring in sales. We can tell them how much they can expect to increase sales given an increase in advocacy or reach of other people. That’s really been super attractive to some consultants.

MG: Does the Friendship Model help Account Service strengthen the relationship with the clients? Do clients value the philosophy?

BM: In two ways. One, it’s kind of a gut check for us. The way we act and the people in our agency – it creates a pretty high road for us to walk in terms of being passionate and doing the right thing. You know, it’s interesting if you think about the relationship between friends, it’s not all nicey-nicey and how can I serve you. It’s real. It gives us a nice path to travel on how we build relationships with clients. Two, it most importantly gives our clients something to circle into. Clients always have business goals, but doing it through a filter of building relationships and advocacy gives the client a way to lead that they hadn’t had before. Most of the Friendship Model is based on what we currently do for our clients. It feeds the development on how to win over customers and act differently than other brands, like Publix Super Markets, Inc.

MG: Finally, as Director of Brand Planning, what skills do you look for when you hire Account Planners that want to work for 22squared?

BM: Planners have to be insatiably curious and really, really good at writing and getting ideas across to people. Those two things are core building blocks for planners. Something else we look at is planners who are always able to take a different look at things than most people. Whenever I hire a planner, I make sure they are not only smart, but smart strategically and creatively. Our planners are much more active in participating in the creative. We look for planners that understand how to engage a customer and not just about bringing a message but about where we engage, how we engage, and the content and value of the brand. Planners are provocateurs by nature. At least we want them to be. We want them to cause people to look at things differently. They need to be the glue that holds people together.

Want more information on The Friendship Model and what it means? Check out this video that 22squared put together, “I Love Blank”, or Brandon’s white papers.

Megan Green is an advertising and marketing professional published on PR News Wire, as well as many other outlets. She specializes in social media and is currently looking for a full-time advertising position. Contact her on LinkedIn, Facebook, Twitter, or at megankategreen@gmail.com.

Getting in the middle of a conversation that’s already going on, versus creating a conversation and asking consumers to come in is the key to effective advertising.

Doing the latter is as silly as the following conversation:

Person 1: Hey, did you hear about Michael Jackson?

Person 2: Yeah, I loved him. I already miss him!

Brand: Hey, you over there! Did you know most of insecticides have nerve poison that causes a cockroach to have muscular spasms that make it flip on its back? Without muscular coordination the cockroach cannot right itself and eventually dies in its upside down-position. Wanna buy some bug spray?

Irrelevant.

But take interactive shop Deca (Digital Entertainment Corp. of America) for example, which inked a sponsorship deal with Target for its Momversation show (above). This content is uniquely relevant to the target audience that the brand fits comfortably into. Plus, it utilizes bloggers that already have influence within market.

Now that’s relevant!

What conversation can your brand butt into today?

Jinean Robinson is a CCIO (Chief Creative Infections Officer) in this industry for 8+ years, specializing in creative strategy and implementation, 360 branding, and brand development. Join her @twitter or her firm Germ, LLC.

Not exactly the way to compliment your potential customers but fun none the less is Are You Popular, a website for UK-based Phones 4U which analyzes photographs to determine what makes a person such a loser.

Productivity isn’t always about the next “Got Milk?”.

“V-Day” kicks off a new online video effort by Tampax that follows the story of Zack Johnson, a guy who woke up one morning to find he has a gaping vagina where his second head should be.