Hasta La Creative!

Database marketing is now about the customer. Who woulda thunk it?

Merkle, a long-standing and highly reputable database marketing firm, has repositioned themselves in the industry. Following their release of Integrated Customer Marketing, Merkle has now adopted a new brand, “Customer Relationship Marketing Agency.”

There’s a lot of jargon associated with this switch. For example, look to the explanation in MediaPostNews “Marketing Daily”:

Integrated Customer Marketing helps companies become more customer-centric by informing the total customer experience , from strategic life-cycle management and marketing mix optimization to comprehensive program development and the optimization of individual campaigns.

What does that mean? I work in advertising and find that confusing. Talk about spin. Well, here’s my take: The idea, from where I’m standing, seems to be that Merkle is transitioning from merely being a resource of information for their clientele to a full-service consultation firm. They formerly offered “information.” Now, they offer “consultation.”

This change was long coming for the company; they have now joined the movement of agencies offering “full-service” solutions. With the state of our spending, that’s what companies are looking for: the one-stop shop or more bang for their buck.

Rena Prizant is a Copywriter, Ad Creative, SEO Gal, and mammal in the Chicago area. Visit www.RenaPrizant.com or @WriteLeft.

What was all over the advertising headlines last week seems to be a ploy to increasing Web site traffic. On September 21st, Togo’s announced their new campaign launch, “Pastrami Money-Back Guarantee.” It stipulated that if you try the new sandwich during its promotional month (9/23-10/20) and you don’t feel it is better than the “other guys,” you’ll get a full refund. Who wouldn’t go for that? Don’t we wish all food establishments offered this service?

What’s the price for requesting a refund, though? Let’s say, for example, the pastrami sandwich was indeed worse than the “other guys.” What then? According to the refund rules, the requirements to receive a refund seem to be more cost-per-effort than merely swallowing the five or so bucks and moving on with your life.

Refund Process:

1. Go to the Togo’s Web site.
2. Print out redemption form.
3. Fill out redemption form.
4. Find the “original Togo’s store-identified cash register receipt (copies not accepted) showing purchase of a #9 Hot Pastrami Sandwich between 9/23/09 and 10/20/09″ to include in the envelope.
5. Find the “original competitor’s store-identified cash register receipt (copies not accepted) showing purchase of a Hot Pastrami Sandwich between 9/23/09 and 10/20/09″ to include in the envelope.
6. Write a letter with your name, address, and a brief description of why you did not like the sandwich.
7. Mail to: Togo’s Pastrami Guarantee PO Box 2859 Carmichael, CA 95609-2859.

NOTE:
*Properly submitted and eligible claim entries will receive a check in the amount of the purchase price of a Regular #9 Hot Pastrami Sandwich from the original Togo’s receipt submitted (tax not included). Large and family-size purchases will receive the suggested retail price of the Regular #9 Hot Pastrami Sandwich. The suggested retail price for a Regular #9 Hot Pastrami Sandwich is $5.59 (tax not included).

Are they serious? Why don’t they require getting the redemption letter notarized? I’ll just skip the sandwich altogether, thanks. Just writing the steps above made me hungry for Jimmy John’s anyway. Nobody loves pastrami this much — nobody!

If Togo’s wants people to go to their site, then offer a better incentive, not a 1980’s rebate procedure. It’s almost as if Togo’s just crawled out of a bomb shelter and decided to increase sales. In this age of ADD Tweeting, are they really expecting successful product promotion? Sorry, Togo’s, if you can’t get with the zero’s, get back in your shelter.

Rena Prizant is a Copywriter, Ad Creative, SEO Gal, and mammal in the Chicago area. Visit www.RenaPrizant.com or @WriteLeft.

Another faux pas from the now controversial brand, Burger King. This time, instead of offending an entire country, it went after an entire religion. Burger King’s latest ad release includes the Hindu Goddess Lakshmi sitting in front of the new “Texican Whopper.” The tagline is ‘La merienda es sagrada’ – the snack is sacred.

It seems as though Burger King has taken the “even-negative-press-is-still-press” approach to its advertising strategy because, as Ad Age eloquently explained, “…It’s easy to assume that it was planned: Particularly “edgy” work is sent abroad with the expectation that it will soon reverberate on American soil, accompanied by lots and lots of news coverage.”

Ad Age goes on to discuss ad agency involvement and the debate of who did what and who’s affiliated with which campaign, but quite frankly, I think that all are responsible. Whether or not Crispin was involved overseas or another small agency was contracted by the franchise, the point is that the entire brand suffers. Truly. It’s clear that Burger King has lost control of its brand to a point that it’s now globally hurting consumer loyalty. That, or Burger King has the absolute worst brand positioning plan.

The ads were created in an attempt to increase sales. As CNNMoney reported, an increase in sales does not mean an increase in profit. So, what logic is there in creating campaigns that will discourage buyers faith in the brand by offending them? The fact of the matter is that as a straggling brand attempting to follow in the shadows of the golden arches, you DON’T TOUCH RELIGION. Anyone heard from Mel Gibson lately? You’re not just offending that religion, you’re offending anyone who believes in religious respect.

What should we expect in the next ad, Burger King, swastika fries?

Rena Prizant is a Copywriter, Ad Creative and mammal in the Chicago area. Visit www.RenaPrizant.com or @WriteLeft.