Alfa Romeo Responded to This Forlorn Fan With One of the Best Personalized Tweets Ever

A lot of brands try for a personalized, poignant touch with their social media fans, but few have ever pulled it off this well.

When Daniel Hancox of England’s Burton upon Trent tried to buy an Alfa Romeo Giulietta, he arrived at the dealership to find someone else had snatched up the car he had his eye on. Clearly heartbroken, he wrote a poem about the missed connection and sent it to Alfa Romeo UK on Twitter:

The brand’s response did not disappoint. Check out the follow-up poem:

From there, things seemed to be progressing nicely:

I followed up with Hancox, who says he’s still hopeful that a long-term relationship is in the cards:

Hat tip to Aneta Hall at Wells Fargo, via LinkedIn.

Mashable Just Learned a Basic Rule of Twitter: Cross William Shatner at Your Own Risk

The first rule of tweeting about William Shatner is to assume your tweet will be read by William Shatner. Which is great, unless he’s not happy with what he reads.

(Trust us, we’ve been there.)

Mashable fell into Captain Kirk’s crosshairs this afternoon after posting a tweet calling the actor a “teen girl” for asking Justin Bieber to follow him on Twitter.

Shatner’s brief Twitter conversation with Bieber was more likely tied to Shatner’s vocal involvement in the massive charity scavenger hunt GISHWES (The Greatest International Scavenger Hunt The World Has Ever Seen, hosted by Supernatural actor Misha Collins) than to some random budding bromance.

But Mashable, seemingly unaware of the context of the tweets, instead chalked it up to Canadian solidarity or guessed “he just wanted to make a bunch of teenagers jealous.” Shatner took issue with the story’s headline and tweet, calling out editor-at-large Lance Ulanoff.

Here’s how it all played out:

 

Ogilvy Gets Potholes to Tweet, Asking to Be Fixed, Every Time They're Run Over

People aren’t the only ones complaining about potholes in Panama City. The potholes are complaining!

With so many streets in Panama City damaged, local agency P4 Ogilvy & Mather placed special devices in potholes that automatically tweet nasty messages at the Twitter account of the Department of Public Works whenever cars drive over them.

A quick glance at the @Elhuecotwitero Twitter page shows the campaign in action—scores of tweets per day asking @MOPdePanama for answers.

The campaign was done on behalf of a Panama TV station, which said potholes are a major concern of its viewers. And it seems to be working—at least, it got the attention of the minister of public works, who appeared on the TV station Monday to address the issue, which he blamed on a mix of poor construction and the failure of talks at approve money to fix the roads.

See public works minister Ramón Arosemena address the issue here:

CREDITS
Client: MEDCOM
Agency: P4 Ogilvy & Mather, Panama City, Panama
Chief Creative Officer: Edwin Mon
Associate Creative Director: Alejandro Blanc
Creative Director: Osvaldo Restrepo
Digital Creative Director: Alberto Lam
Copywriter: Edmar Quiros
Head of Art: Roberto Perez
Art Director: Edmar Quiros
Designer: Franklin Lu
General Account Executive: Monica Urrutia
Digital Account Manager: Luis Gonzales
Executive Producer: Benjamin Liao, Belisario Alvarez, Monica Crespo
Production Company: VFX Panama, SAKE Argentina
Music: Salmon Osado
Sound editing: Manuel Trejos
Post Production: Marcos Ruiz

CREDITS
Client: MEDCOM
Agency: P4 Ogilvy & Mather, Panama City, Panama
Chief Creative Officer: Edwin Mon
Associate Creative Director: Alejandro Blanc
Creative Director: Osvaldo Restrepo
Digital Creative Director: Alberto Lam
Copywriter: Edmar Quiros
Head of Art: Roberto Perez
Art Director: Edmar Quiros
Designer: Franklin Lu
General Account Executive: Monica Urrutia
Digital Account Manager: Luis Gonzales
Executive Producer: Benjamin Liao, Belisario Alvarez, Monica Crespo
Production Company: VFX Panama, SAKE Argentina
Music: Salmon Osado
Sound editing: Manuel Trejos
Post Production: Marcos Ruiz
Additional credits: Francisco Hernandez MEDCOM Digital Media Director



Twitter Unveils Star Wars Emojis, and All Is Right With the Galaxy

Emoji product placement on Twitter just advanced a few light years today, as the social network—in partnership with Disney and Lucasfilm—unveiled Star Wars emojis at the Star Wars Celebration in Anaheim, Calif.

There are three emojis to start: C-3PO, a Stormtrooper and BB-8—a new droid introduced back in November in the first teaser trailer for Star Wars: Episode VII-The Force Awakens. It’s the BB-8 emoji, of course, that’s the best marketing for the upcoming film—to be released Dec. 18—as Twitter users who haven’t been following the movie’s news wonder who the hell the cute little bot is.

As Twitter explains, the characters won’t show up in your emoji keyboards. You have to use the hashtags #C3PO, #Stormtrooper or #BB8 on Twitter.com or in Twitter’s mobile app (not in third-party apps). More characters are on the way, Twitter adds, “including iconic legacy characters and a handful of new characters from #TheForceAwakens.”

Clorox Explains Emoji Tweet That Many Thought Was Weirdly Racist

Some long-awaited racially diverse emojis were added to iOS today, and all the world is happy. Well, the world was happy until it saw this Clorox tweet.

The brand sent out an odd message Wednesday evening featuring a bottle of its bleach made up of emojis, and the line, “New emojis are alright but where’s the bleach.” Given the timing, it set the Internet ablaze, with many wondering if Clorox meant the diverse emoji should all be bleached white. (There were no face emojis in the tweet, though.)

Despite intense criticism, Clorox left the tweet up, at least as of this writing, though it did follow up with a response, saying it just meant that emojis like toilets, bathtubs and wine glasses might need to be bleached at some point. Odd, then, that none of those emojis appeared in the original image, either.

Well, we’re not sure if Clorox knows how Twitter works, but there’s an easy way to “bleach away” a tweet—the delete button. Both tweets are now still there gathering comments.

And it’s isn’t pretty. Below is a sampling of reaction to the original tweet.



29 People Who Can't Stand Your Stupid Branded April Fools' Joke

Here we are again, fools.

It’s the first day of April, and everyone is reluctant to click links for fear of getting Rickrolled, sent to an old website from the ’90s or even—gasp!—finding a fake product from a brand.

The latter is particularly loathesome, according to people on Twitter who hate to see brands have any fun whatsoever. It’s so tiresome and clichéd, these folks claim (a complaint that itself might be a bit tiresome and clichéd).

Take a look below at this motley crew of pitchfork-carrying villagers who won’t rest until the brands stop trying to engage with them.

 
It all started out friendly enough…

 
But even before today, it began to get heated…

 
And then things just escalated…

 
Here you go, Ross—at least one brand gets it…



Like Clockwork, These Brands Found Time for Absurd Tweets About the Apple Watch

By now you’ve heard all about Apple’s new gadget—that futuristic iPhone accesory known as the Apple Watch. When the biggest brand in the world releases a new product, it’s a cultural event. And that means Twitter explodes as everyone—including brands—offers their hot take on the new timepiece.

Check out some of the brand tweets below, whose subtext is clear: Apple is cool, but it’s time to pay attention to us instead. 

 



Fans Successfully Unlocked the New Avengers Trailer, and It Was Totally Worth It

Marvel both delighted and infuriated its rabid fan base today by making them work together to unlock the new Avengers: Age of Ultron trailer by tweeting about it. But good news: The trailer is amazing.

All morning, a promoted post on Twitter asked fans to “tweet to unlock” the new ad, and now the spot is live. Check it out below for your fix of James Spader, Robert Downey Jr. and an overflowing superhero smorgasbord:



Every Brand Wanted a Piece of #TheDress, but Who Wore It Best?

What a day the Internet had yesterday. First we by MacVx”>watched llamas on the loose. Then, just after 6 p.m., BuzzFeed posted what might be its single most-shared article ever: “What Colors Are This Dress.”

If you’re unaware—which is impossible, unless you live in a cave—the story pointed to a Tumblr discussion about the color of a dress. Welp, the Internet exploded—and so did the brands, which swarmed the topic like flies.

See some of the tweets below. Hooray for net neutrality! I guess?
 

 
 



Dove, Twitter Team Up to ‘#SpeakBeautiful’

Dove and Twitter are teaming up for a campaign aimed at curbing negative tweets about body image.

Campaigns promoting online positivity seem to be big lately, with examples from brands such as Coca-Cola and McDonald’s. But Dove’s campaign seems to be more hands-on and issue-specific than those efforts. It’s based on the statistic that over 5 million posted negative tweets about body image last year, and aims to reverse the trend by encouraging women to post something positive instead.

“Ideas and opinions about body image are now fluidly shared every second through social feeds, and sometimes we do not fully realize the resounding impact of the words in even one post,” Jennifer Bremner, director of marketing at Dove, explained to Adweek. “The power to #SpeakBeautiful is in the hands of us all—we can positively change the way future generations express themselves online.”

The social effort is being promoted with a 30-second broadcast ad (featured above), which will run during the red-carpet coverage of the Academy Awards. It begins by sharing the statistic that sparked the campaign before declaring “But it only takes one positive Tweet to start a trend” and ends with the message, “Let’s change the way we talk about beauty on social media.” The effort gels well with Dove’s longstanding “Real Beauty” message, and the ads’ impact should be optimized by its placement during the red-carpet coverage — when a lot of hate typically goes down on social media.

Brands Are in Love With the #WhatIsLoveIn4Words Game, but They Only Love Themselves

Vanessa Bayer comes on to everyone in an elevator in Audi’s Fifty Shades of Grey spoof. http://adweek.it/17mGIgB

A Twitter hashtag game like #WhatIsLoveIn4Words is irresistible to brands. It’s easy, and the answer is simple: With only a few exceptions, they love themselves first.

Check out a slew of brand posts around the hashtag below. Beats by Dre gets our grudging respect for being so uncreative, they were actually creative.



Chipotle Is Asking Fans to Write Haikus, and Some of Them Are Truly Impressive

Chipotle has come up with a pretty clever way to get people to express their deep love for burritos. Today, Chipotle is running a social media campaign asking people to post a haiku on Twitter or the brand’s Facebook page for the chance to win prizes. The Top 20 poems with the most Likes and retweets will win a dinner for two.

Usually, this sort of consumer-generated contest fare is pretty bad. But some of Chipotle’s fans are putting some impressive levels of creativity into it. 

On Facebook, someone submitted, “I used to date you/ But now you just serve me food/ One taco, no love.” Another user says, “Electric salsa/ Glides across beans, rice and meat/ dancing palate joy.”

Here are some of our favorite Twitter poems so far:



Monster Created a Masterpiece of Twitter Trolling With This Brilliant Super Bowl Post

Faking out your followers on Twitter is quickly becoming a tired tactic for attention, but Monster still deserves a round of applause for its Super Bowl social stunt.

BBDO New York worked with the job listing site (which wasn’t a Super Bowl advertiser this time around) to create a tweet celebrating the Seattle Seahawks’ victory. The problem, of course, was that the New England Patriots won the game 28-24 thanks to a last-second interception.

As you can see above, most Twitter users saw a cropped version of the congratulatory image. But clicking through to the full image revealed the punch line at the bottom:

In addition to sparking more than 4,000 retweets and 2,400 favorites, the stunt increased discussion of Monster by more than 1,500 percent compared to the average day, BBDO says. 



10 Tweets That Show How Big a Buzzkill Nationwide Was With Its Morbid Super Bowl Ad

Nationwide decided to use one of its two Super Bowl ad slots tonight to highlight the lethal potential of preventable child accidents. The result wasn’t exactly festive fare.

Here’s a pretty accurate cross-section of Twitter’s response, which you probably experienced first-hand when the ad came up during the game’s first half.

 



From Alerts to Apologies: Tracking a Meteorologist's Tough Night on Twitter

For ages, when a dire weather prediction came up lacking, there was little the average person could do beyond shaking a fist at the TV. But now we have Twitter, an outlet not just for bitching, but also for atonement.

Late last night, after New York City and nearby areas went into full disaster-prep mode in expectation of several feet of snow, National Weather Service meteorologist Gary Szatkowski took to Twitter to apologize when it became clear the region would receive only a scant few inches.

For most New Yorkers, the rather extreme weather warnings simply resulted in an early (if frustrating) dismissal from work and a bonus snow day. But there was also a tremendous economic and logistical impact on the communities involved. Recognizing this, Szatkowski, lead meteorologist for the NWS office in Mt. Holly, New Jersey, was effusive in his apologies.

Here’s a chronological recap of how Szatkowski’s messaging and tone changed from Sunday night to early this morning:

On Sunday, Szatkowski was sharing National Weather Service predictions that anticipated around 2 feet of snow for the New York area.

Sunday afternoon, the National Weather Service released a blizzard warning that largely set the tone for the next 24 hours by calling the storm “a crippling and potentially historic blizzard.”
 

By early Monday, though, Szatkowski was beginning to express concerns that earlier predictions might not come to pass, at least not on the level of 30 inches.
 

Shortly before midnight, Szatkowski’s tone shifted considerably as he and the rest of the National Weather Service realized conditions would not be incredibly severe for New York and New Jersey. By then, government officials had issued road travel bans and suspended mass transit, essentially bringing one of the world’s largest cities to a halt.
 

As you might expect, he received a few rather pointed criticisms.
 

But overwhelmingly, Szatkowski’s openness and transparency on Twitter generated vocal support and appreciation from those following his updates.
 



ZzzQuil Isn't Feeling the Love From Its Tweet About Landing a Husband

Sleep-aid ZzzQuil left some followers wondering what year it was when they saw the brand’s recent engagement-themed tweet.

“SLEEP LIKE he finally proposed,” the tweet noted. “And you have been dating for a decade. #SleepLike #engaged #shesaidyes”

The message felt a bit too 1950s for women who’d like to move past the stereotype that peace of mind is all about finding a husband.

Despite being posted late Thursday and sparking quite a lot of backlash, the tweet remained live this morning, and the brand hasn’t responded to any of those upset by it. 

Here are just a few of the responses:



Seahawks Follow Up Their Big Win With a Bigger Fail: a 'We Shall Overcome' MLK Tweet

One day after their unbelievable, inspiring win over the Green Bay Packers, which sent them to the Super Bowl, the Seattle Seahawks hit rock bottom on Twitter with a tweet that read, “We shall overcome #MLKDay”—using Martin Luther King Jr. to celebrate the team and its football prowess.

The tweet, which appears to have been deleted, also included a photo of quarterback Russell Wilson, with a tear in his eye, captioned with this MLK quote: “Take the first step in faith. You don’t have to see the whole staircase, just take the first step.”

As you can see below, the response was not kind. As we did our MLK tweet roundup earlier today, we had thought brands had learned a thing or two about sensitivity in this regard. Clearly not. The New England Patriots, meanwhile, didn’t post any MLK tweets, preferring to keep it simple.



Brands Are Having Way Too Much Fun With the #FiveWordsToRuinADate Hashtag Game

Social media moves quickly, and yesterday’s trending #KissAGingerDay is today’s #FiveWordsToRuinADate.

Mere mortals have been playing the hashtag game by tweeting quips like “A salad for the lady?,” “I’m an Android user,” and “Do they have WiFi here?” But brands are also hopping on board.

Some tweets are a little predictable, and some are more clever than others, but generally it’s good, clean fun for everyone. (Except it’s Twitter, so take what I said about good and clean and fun with a grain of salt, please.)

Got a favorite?



Netflix Sure Picked an Interesting Time for This Tweet About Above-the-Law Cops

As Twitter was erupting this afternoon with outrage over a grand jury’s decision not to indict the NYPD officer whose chokehold killed Eric Garner, Netflix made a rather odd marketing decision.

The streaming service posted a Peaky Blinders promo featuring hard-boiled Irish cop Chester Campbell, played by Sam Neill. The tweet message—”Just because you’re law enforcement doesn’t mean you’re law abiding.”—seemed especially topical when paired with the photo’s quote, “God help those who stand in our way.”

While the tweet didn’t spark much real anger at Netflix, it did draw a mixed reaction from those who felt the company was siding (intentionally or not) with protesters and others who felt it was simply insensitive.



Skeletor Is Waging a Twitter Takeover of @Honda. Here Are the Best Moments So Far

One of the universe’s greatest villians has conquered the Twitter feed of one the world’s most recognized automotive brands.

Yes, it appears that Skeletor, the nemesis of He-Man (both of ’80s Saturday morning cartoon fame) has manned the controls of Honda’s Twitter account, coinciding with the brand’s newest campaign featuring famous toys promoting the Happy Honda Days sales event. 

The exchanges are actually pretty hilarious and range from trolling He-Man to sharing his #ManCrushMonday. Take a look:

Here’s where it all went down…

Sexiest troll alive:

Sick burn on He-Man.

Takes one to know one:

Old joke, new delivery:

Very literal, here:

Ha! Skeletor’s on fire!

No brand is safe, even Charmin.