For brand marketers, the continuing challenges associated with privacy and data protection are not going away. As brands develop new policies and strategies, it’s critical to recognize the necessity of protecting the relationship with the brand’s consumer base. However, our global research finds the worried conversations about data breaches that dominate the public dialogue are not necessarily the same ones consumers themselves are having. Further, it shows that privacy concerns mean something different to consumers than brands and they shade differently depending on whether the sharing is done with companies, governments, or social media platforms.
Our multi-year Truth Central global research shows that people’s willingness to share data is, in fact, surprisingly robust. A greater percentage of people today say they are willing to share their data as long as they understand the benefits (57 percent in 2018 vs. 50 percent in 2011) and people’s comfort level in sharing “shopping data” with brands is actually on the rise just over the last three years (64 percent in 2018 vs. 54 percent in 2015). Over that seven-year period, there have also been percentage declines in the number of consumers who read the privacy policy before sharing personal information as well as in those who disable cookies in their browsers.
However, just as people’s individual behavior is more nuanced than the headlines would indicate, it’s also important especially for global marketers and policy makers to recognize there are differences from country to country. Our 2018 study covered five countriesthe U.S., U.K., China, India and Chileand some of the variations among them are startling. For example, Americans are more skittish about data sharing than the Chinese. Just over a third (34 percent) of Americans said that they don’t mind sharing their personal information with brands if it helps them find what they’re looking for, but that jumps to more than half (54 percent ) among people in China. Similarly, 68 percent of people in China say that it doesn’t really bother them if companies have their data because they feel they haven’t done anything wrong, which compares with 44 percent of Americans.
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