Citi’s Looking for a Revival

According to The Wall Street Journal, Publicis reached into the archives for Citigroup.

Beginning this weekend, Citigroup will kick off a global ad campaign that reprises the tagline “The Citi Never Sleeps,” which made its debut in 1978. In digging into its marketing vault, Citi is engaging in the popular ad strategy of using a familiar catchphrase as a tonic during periods of economic and other uncertainty.

(but) Some ad experts believe Citi is going in the wrong direction with its latest ads. “With the situation that our economy is in now, it’s unrealistic to think that nostalgia will be comforting to people, because people are dealing with harsh realities,” says Rita Rodriguez, chief executive of the U.S. division of the Brand Union, a branding company owned by WPP Group PLC.

I don’t know. Whatever the economy’s doing, people still have dreams they want to make realities of, and that often means having a friend at the bank. A friend who doesn’t sleep “on the job.”

Life Imitates Idiocracy

Today’s New York Times takes a look at the real-life marketing of Brawndo, which was made up for the movie “Idiocracy.”

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This happened not because of a movie-studio marketing brainstorm. (Twentieth Century Fox released the film briefly and without much enthusiasm in 2006 before tossing it to the DVD market, where it has gained a cult following.) It happened because of an “Idiocracy” fan in Oakland named Pete Hottelet. A graphic designer with very particular pop-culture tastes, Hottelet has started a business devoted to bringing to life certain products from movies. His business is called Omni Consumer Products, a name borrowed from the fictional megacorporation in “Robocop.” In addition to Brawndo, Omni has acquired from Paramount the license to market Sex Panther, a made-up cologne from the Will Ferrell vehicle “Anchorman” (“150% More Awesome Than Any Other Cologne. Ever.”).

Hottelet’s manufacturing partner is Redux Beverages. Redux was founded in 2006 by Jamey Kirby, a former software engineer, and is best known for a real energy drink called Cocaine. Cocaine received a lot of attention before “we had some issues with the F.D.A.,” Kirby says. He pulled it out of stores, and while he was retooling the marketing to address F.D.A. objections (he says it went back on the market in February), he heard from Hottelet — “an absolutely brilliant guy.” Hottelet explained the pitch: the drink had to contain electrolytes and had to be an alarmingly bright green, as in the movie.

“I watched ‘Idiocracy,’ and I was like, ‘O.K., we’re in,’ ” Kirby says. “Based on how things are going on in the world, and especially our country right now, this is a shoo-in.” He laughs as he says this, so I wasn’t sure what he meant. Are we already living “Idiocracy”? “Absolutely,” he says. “It’s all about overcommercialization.” The video ads on the Brawndo site, commissioned by Hottelet, feature members of Picnicface, a Canadian comedy troop, shouting hilariously over-the-top pitches: “It’s like a monster truck you pour into your face!” (The pitches actually owe quite a bit to videos Picnicface has made for a drink called Powerthirst — which doesn’t exist. I don’t think.)

There’s nothin’ stupid about capitalizing on a fake brand, I suppose.

Microsoft’s On Again, Off Again Dance With Yahoo Off…For Now

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Wait. Huh? OK, not that we didn’t know this deal would never happen but, please, can we just be done with it?

A Classic Case Of Non User-Centric Design

Last week, Microsoft reported a 24% decline in Windows sales in the third quarter.

According to USA Today, Vista, Microsoft’s new operating system, is getting hammered in the press and corporate buyers are refusing to upgrade from XP. Hence, the poor numbers.

Microsoft rebuilt Windows from scratch to create Vista, which has a dazzling interface and improved security tools. But so much computing power is required to run it that many people find their new PCs run slower than older, less powerful XP machines. To spur sales, Microsoft earlier this month said consumers will no longer be able to purchase XP as of June 30. The announcement and pending date have unleashed a firestorm of Vista angst.

Online magazine InfoWorld is waging a Save XP campaign. More than 175,000 signatures have been gathered. “Why pull the plug on XP when there’s clearly a lot of people who still like it?” says Galen Gruman, InfoWorld executive editor.

Influential analyst Michael Silver at research firm Gartner calls the Vista launch a “disaster.” Other critics have been no kinder. CNet called Vista one of the “biggest blunders in technology.” PC magazine chronicles Vista’s “11 Pillars of Failure.” The Christian Science Monitor likened it to Coca-Cola’s disastrous New Coke experiment in the 1980s.

There’s an old saying in Adlandia. “You can’t polish a turd.” But, as Apple proves below, you sure as hell can ridicule the competition’s turd.

The Real Marlboro Man Could Use Some Support

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Luis Sinco/LA Times

The above image, taken on November 9, 2004 has since appeared in more than 150 publications worldwide. It’s also earned the subject, Blake Miller, the moniker “Marlboro Man.”

According to Rolling Stone:

Overnight, the photo made Miller an unwitting icon, a symbol of the indomitable spirit of U.S. troops, the heroism and virility of the American fighter. The New York Post ran the shot — later nominated for a Pulitzer Prize — under a simple headline: SMOKIN’.

It’s a sad story from there and has little to do with marketing, but my thought is this. How lucky did Philip Morris get with this free “ad”? What if Miller was a roll your own kind of guy?

Characterizing your Product Brand

Brand Identity

One thing that products need today is identity. It can be an aggressive product or a purely intuitive one. But knowing the consumers today, there will always be one attribute that will associate products. It can be positive or negative but either way everyone must remember, products are not made purely for display. There has to be something that it can easily be associated with.

Most household named brands today have achieved this. One good thing about successful branding is that it will be carried out for years to come. It will not die down. A good brand marketing technique will build brand identity which in turn will become the carving niche whenever the ordinary consumer sees it anywhere he may be.

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Discovery Channel Takes a Turn for the Simpler

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Viewpoint Creative has redesigned the >Discovery Channel logo, which for the longest time looked like this.

Arby’s Eats Wendy’s Lunch

Los Angeles Times is on top of breaking news in QSR land.

The owner of Arby’s said today it is buying Wendy’s International Inc. in an all-stock deal worth $2.34 billion that comes after the burger chain’s board rejected at least two earlier offers by the company.

Triarc Companies Inc., which is owned by billionaire investor Nelson Peltz, will pay about $26.78 per share for the company, which has about 87 million shares outstanding. The price is a premium of 6% from the company’s closing price of $25.32 Wednesday.

Pam Thomas Farber, 53, daughter of Wendy’s founder Dave Thomas, said the family was devastated by the news.

Farber said the family had a supported an alternate bid led by Wendy’s franchisee David Karam, president of Cedar Enterprises Inc.

Just Turn Your Head…Uh…Cockeyed To The Left

And see if you can spot what’s peculiar about this logo for the UK Office of Government And Commerce.

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Where’s That Disembodied Voice That Comforts Me So?

Olay for You, an online product- recommendation program that’s attracted more than a million visitors since January, is getting some play in Ad Age. I’ll give it some more here because I like to see online initiatives with offline legs.

Wal-Mart Stores has begun testing an in-store version of Olay for You via kiosks in stores, marking the latest of several efforts in which offline retailers are looking to tap the convenience and functionality of online tools, such as search and recommendation engines, to improve the often-annoying offline shopping experience.

Because of expectations created by web shopping, consumers increasingly expect offline stores to have the goods they want and make them easy to find, Carter Cast, a former CEO of Walmart.com said. “So the ante is raised in the physical world.”

While P&G has tried in-store kiosks before with Clairol and Millstone coffee, Olay For You’s combination of a highly graphic, iterative interview process and a soothing female voice may come closest to actually simulating a customer-service rep.

While I like to see online initiatives with offline legs, I don’t know about these kiosks at retail. They don’t seem to offer the kind of brand experience that truly comes to life in this space (inhabited by real humans). If I haul my ass all the way to the store, I don’t want to get on a computer, I want a real, knowledgeable person to work with me and guide me to a purchase.

If the ante is raised in the physical world, as Cast suggests, then raise the customer service bar at retail and find other ways to allow customers to experience the brand. For Oil of Olay that might mean in-store celebrity appearances, in-store seminars or a promotion that ties to the online presence in some way.

Greenpeace Says Unilever Palm Oil Suppliers Destroy Indonesia’s Forests

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In a new video which mirrors the Dove Onslaught commercial, Greenpeace is claiming Unilever, which makes Dove products, buys palm oil from suppliers in Indonesia who destroy the region’s forests.

Must Have Commodity Benefits from Branding

According to The New York Times, gasoline prices surpassed $3.50 a gallon nationwide for the first time and oil jumped to a record high on Monday.

Given the intense price pressure on consumers, it’s interesting to note this article in Ad Age about consumers buying gas on brand preference, not price.

Karen Wildman, brand and communications manager of the Shell brand at Shell Oil Co., said the industry hasn’t done a good job in the past five to 10 years of educating Americans about their fuel products.

She said the $35 million she spent last year for the gas brand’s “Passionate Experts” campaign was a good investment and is spending the same amount this year to continue the effort.

Ms. Wildman said Shell’s quarterly research shows that consumers’ perception of the brand’s gasoline has improved dramatically since the campaign began running, though she declined to provide specifics. She credits improvement partly to the simple message that Shell gasoline can “stop gunky buildup” in engines.

Personally, I don’t purchase gas from Exxon/Mobil, nor Shell.

Guest’s Slumming for DIRECTV Hits A Nerve

I love the copy in this new spot from DIRECTV.

Here’s the cable exec’s babble:

Problem: People everywhere are hooking up their new flatscreens to DIRECTV and they are blown away by the picture and all the amazing HD channels.

Solution: We go viral. We get on the net and we blog it out. Ta da! We are up 800% among suburban tweens. Who just saved Q3?

This campaign is directed by satirist Christopher Guest.

Speaking at Berklee College of Music in January, Guest said, “I direct TV commercials so I can afford to make my movies. These are the movies I want to make,” said Guest. “They’re my cut, not the studio’s cut.”

Ford Cars Used To Be Bad But Are Now Worth Buying. Honest.

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Even more commentary on Ford’s new Drive One tagline.

Take Your Rice Beer And Go Home

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A microbrewer, like a small scale wine producer, creates passion around its product and, by extension, its brand. By forgoing the mass market, the microbrand actually can have a meaningful dialogue with its base (something big brands desperately want right now).

Here’s an example of the kind of “talk” that perfectly presents a brand’s value proposition.

Rogue Nation Beer Manifesto

est. May 1996

I. We hold that beer is a superior beverage.

II. We hold that beer is worthy of passion.

III. We hold that beer enlivens spirits.

IV. We hold that beer is not an abstraction but a concrete reality which occured in the past, occurs in this living present and will occur in the future.

V. Beer is made from basic ingredients of water, malt, hops and yeast.

VI. Beer occurs as a result of a naturally occuring process which can be adapted and reproduced by anyone.

VII. Beer flavors occur as a result of radical discontinuity between the old existence of its ingredients and their new existence as beer.

VIII. Beer thus obtains widely varying degrees of complexity based on its ingredients and the brewing process.

IX. Some beer is produced and exchanged as a consumer good.

X. Some beer is produced but consumed in the home.

XI. Consumer tastes are widely varied.

XII. Those that produce beer for sale too often hold their profits in greater regard than their product.

XIII. Large scale brewers have ruined beer.

Maybe this was written over some cold ones after a shift at the brewery in Newport, Oregon. I highly doubt a copywriter got anywhere near it. Maybe for that reason, it rings true and makes me want to drink Rogue. Luckily, I have a 22 oz. Mocha Porter and Chocolate Stout cooling in the ‘fridge.

Drive One, You’ll Like It

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According to Adweek, Ford management has asked its 750,000-person network of employees, retirees and dealers to talk to friends and family about the quality and features of Ford vehicles.

The new marketing initiatve created by JWT/Wunderman, known as Drive One is also supported online, in print and on TV.

“The whole idea behind this campaign is not fancy ads. It’s talking to the customer, who talks to a friend,” said Jim Farley group vp, marketing and communications. “It’s the only chance we have to break the apathy.”

When Farley was recruited from Toyota and hired by Ford last October, he was determined to “get people to care about [Ford].” He said, “They just aren’t engaged.”

Well, that’s certainly some straight talk form the executive suite. A good start, perhaps.

I like that the people asked to spread WOM are qualified to do so. We tend to think WOM as a customer-to-customer conversation, but it’s bigger than that.

I can also see where this campaign has the potential to become annoying. Imagine an already over zealous Ford dealer talking car facts over an otherwise pleasant golf outing. That would be bothersome. But handled correctly this idea could go far. That is, it can go far if the 750,000 employees, retirees and dealers honestly feel good about the recommendations they make. They have to be true believers. And true believers aren’t conjured up in a brainstorm, they’re born from the product itself. Are Ford cars and trucks worth believing in? If the answer is yes, then maximizing WOM is a good plan.

But Will It Play In Peoria?

According to The Hollywood Reporter and Ad Age, “Gossip Girl,” despite lackluster ratings, is still the flagship program of The CW and a program worth pimping (and I use that word intentionally).

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“We wanted to create a provocative campaign that stands out from the competition and reminds viewers of some of the ‘OMG’ moments that have made Gossip Girl one of the most buzzed-about new shows on television,” the CW said in a statement. “This sexy, sophisticated campaign speaks directly to our adult 18-34 viewers using expressions that are part of their lexicon.”

The show, which returns to the air April 21, has not had an original episode air since Jan. 9, due to the writers strike.

“Gossip Girl” brought in $28.2 million in ad dollars 2007, according to TNS Media Intelligence, attracting such marketers as Procter & Gamble, L’Oreal, Target and Johnson & Johnson.

“Gossip Girl” is also home to a wide-ranging product-placement deal with Verizon Wireless that has the wealthy Manhattan teens at the center of the program by routinely using the company’s products to talk to friends, send text messages, and even locate a seedy gambling den.

72andSunny in Los Angeles is the agency behind the work.

Life Happens Over Coffee

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I snapped this pic this morning at my local Starbucks. I need to go back and study it, because now I realize that the smudged chalkboard look and feel is a neat way to say “LOCAL,” even though a chain with thousands of stores can hardly claim to be a local institution. At any rate, I’m wondering if this POS really is chalked. Take a look next time you’re at Starbucks and I’ll do the same.

Fishing Where There Are Fish

Community? Check. Dialogue? Check. Expert advice? Check. Personalization and customization? Check.

In a move that combines the power of two well known consumer brands, and benefits from the latest interactive thinking, dove.msn.com, debuts today.

The new digital channel is the re-launch of Dove.com, providing what Unilever describes as “a unified worldwide digital presence designed to be a trusted source for information, education and inspiration.”

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The channel is an alliance with OgilvyInteractive and Microsoft’s MSN.

“Our goal is to be become a global leader and a true digital media force by completely redefining the digital experience for women worldwide,” said Kathy O’Brien, marketing director for Dove in North America.

The site will personalize each visitor’s experience based on each individual’s choices and combines technical innovation with intelligent design. The site will also feature an editorial board of experts, inspirational guest editors and specially selected “ambassadors” all of whom will drive conversation central to the real beauty debate.

[see CosmeticsDesign.com or the press release for more]

Feed Company Drops Stats on Zune ‘Masks’ Effort

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Hey, remember that Zune Masks spot? Feed Company, which seeded it on YouTube and elsewhere, sent us metrics on how well it fared.