Forget Likes. Learn How to Attract Paying Customers With Facebook

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Did you know 67% of B2C companies and 41% of B2B companies have acquired customers from Facebook? That’s a powerful statistic.

With over one billion people on Facebook, it’s quite likely your brand can find customers too. Are you using Facebook as a customer acquisition tool yet?

In this HubSpot ebook, you will learn how to increase the ROI of your Facebook efforts and attract leads and customers through your campaigns. The ebook will walk you through the steps of planning, implementing, and measuring a successful organic and paid Facebook strategy.

After reading this ebook, you will be able to:

  • Plan out a successful Facebook marketing campaign
  • Segment your audience for best results
  • Allocate budget aligned with your business’s goals
  • Analyze the success of your campaign in order to make improvements

Download How to Attract Customers With Facebook now and reel in the customers

Content Marketing Costs 62% Less Than Traditional Marketing

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Content marketing is all the rage these days, right? It’s the shiny new object everyone thinks is the bomb yet the practice has been around for decades in various different iterations. Well we aren’t going to quibble over the fact most every “new thing” in marketing is simply a re-invention of something else. Nope, we’re just going to hop right on the bandwagon with the rest of the lemmings and hype this thing until the next shiny new object appears.

So content marketing. Demand Metric has put together a fact-filled infographic with information from multiple sources on how content marketing has shaped up over the course of its short life.

Currently 90% of organizations market with content and spend 25% or their marketing budget to do so. Seventy eight percent of CMOs see content marketing as the wave of the future. While 91% of B2B companies and 86% of B2C marketers engage in content marketing, 62% outsource their content marketing to others.

Per dollar spent, content marketing generates about 3 times as many leads as traditional marketing and it costs 62% less.

Does it work? It would seem so. Eighty percent of people say they enjoy learning about a company through custom content, 90% find it useful and 60% seek out a product or brand after having read about it. And, 70% prefer to learn about a company through an article as opposed to an ad.

Done well, content marketing or the more complete approach of inbound marketing can, indeed, produce results. It’s why companies like Pardot, HubSpot and Marketo have experience such dramatic growth.

Of course, not all content marketing is done well. In fact, just today, writing in Digiday, Jack Marshall highlights the many problems facing content marketing including cheesy lead generation schemes, poor content and companies like Taboola Marshall claims distributes content that’s “not necessarily the type of content readers expect to arrive at when they click a link on Time.com that’s titled ‘You might also like,’ and makes no indication that the placement is a paid one.”

But, hey, there’s always bad with the good right? There are always few who will always game the system or automate it in a fashion that ruins its true intent. So it’s incumbent upon marketers to make the right choices when they decide with whom to spend their content marketing dollars. It’s not so easy when there are so many reflections bouncing off the shiny new object but over time marketers’ eyes will adjust (one hopes) and the right decisions will be made.

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Infographic Explores How Organizations Structure Social Media Teams

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Web application and design company Go-Gulf has created an infographic which summarizes data from Ragan Communications on how organizations structure their social media teams. Sadly, it seems, social media is not yet seen as an integral component of an organization with 65% of companies reporting social media tasks being performed on top of current job responsibilities and 25% rely on interns to help with aspects of social media.

While 22% of companies plan to hire staff to handle social media, 78% do not. And of those companies that are hiring, 47% prefer 1-3 years of experience. As many companies haven’t yet fully embraced social media and those that have do not appear to be giving much priority to it, it’s not surprising just 5% of companies report being highly satisfied with their social media efforts.

In terms of social media success metrics, 86% of companies still measure ROI based on followers and likes. More encouraging, 40% base success on new leads and 31% attribute success based on sales.

Check out the infographic below for more details on how organizations are structuring social media teams

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Native Ads Seen 53% More Than Banner Ads

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A recent IPG Media Lab eye-tracking study of 4,770 consumers found native ads are seen 53% more frequently than banner ads — 4.1 times per session as compared to 2.7 for banners. As well, the study found 26% of people looked at native ads as compared to 24% who looked at editorial content.

The study’s co-author and IPG Media Labs VP of Consumer Research Strategy Kara Manatt notes native ads may be the happy medium marketers have been looking for saying, “Past research shows us that neither overly intrusive nor easily ignored ads are effective. This study validates that we are on the right path to finding that middle ground.”

And of consumer acceptance of the native advertising unit, 32% of respondents said the unit is something they’d share with a friend of family member as compared to 19% for banners. Great stat but we’d really like to meet one of those 19% who actually shared a banner!

While the advertorial has been around for a very long time, do you think it will survive and thrive in this current format?

Social Media, Email Deliver Lowest Cost-Per-Lead. Blogging, High ROI

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Recently, HubSpot published its 2013 State of Inbound Marketing Report. The report is a comprehensive look at , well, the state of inbound marketing. What’s inbound marketing you ask? Inbound marketing is a data-driven strategy that attracts and converts visitors into customers through personalized, relevant information and content. It’s less about interrupting the consumer during their media consumption and all about being there with informative content when they have a particular need.

According to the study, marketers are twice as likely to experience a below average cost per lead from inbound marketing efforts as compared to outbound marketing efforts. And inbound marketing was found to deliver 54% more leads than outbound marketing. In terms of cost per lead efficiencies by medium, social media and email lead in delivering below average cost per lead. For each, 27% or marketers report achieving lower average cost per leads.

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Trade shows trail the pack in terms of cost per lead efficiencies. The study also found 16% of marketers reported industry conferences as the most expensive channel through which to acquire leads.

While social media and email are tops in lead generating efficiencies, SEO and social media are tops in delivering conversions.

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The study’s author, Meghan Lockwood, is quick to point out the 7% blog conversion rate may be a little misleading when compared to social media which includes multiple sources such as Facebook, Twitter, LinkedIn and others. The study found 43% of marketers garnered new customers from their blog.

Within social media, 52% percent of respondent report acquiring a new customer through Facebook followed by LinkedIn and blogs at 43%.

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The study also found that 82% of marketers who blog daily report positive ROI from their efforts. In fact, 54% marketers who blog as infrequently as once a month still experience positive return.

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Check out the full study here.

Solving Equation of a Hit Film Script, With Data

For as much as $20,000, Worldwide Motion Picture Group compares the story structure and genre of a script with those of released movies, looking for clues to box-office success.

    

How Marketing Automation Can Improve ROI (And Make You A Rock Star)

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A multistate bank in the US saw a 55 percent increase in the profitability of its direct marketing program, repaying its system investments in only four months. A multinational telecommunications company increased response rates by 300 to 1,000 percent, improving campaign ROI 400 percent while reducing campaign costs by 30 percent. A multinational financial services provider with more than 1,000 branches improved campaign ROI by 50 percent.

A major US insurance company achieved a 12 percent increase in revenue, a 52 percent increase in earnings, and saved more than $4 million a year. A major US telecom service provider gained an incremental $6 million in lifetime value (net present value of the profit it expects from a customer) in the first month. A global telecom provider reduced call center contacts by 25 percent without decreasing effectiveness.

Want to hang with this crowd? Download this SAS whitepaper, Improving ROI With Marketing Automation, and market like a rock star!

Why Conversion Optimization Is More Important Than Click-Through

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Relying on clicks to drive conversions for display advertising is often a dead end. Consumers most likely to click on display ads are often vastly different from your best-performing customers. This Quantcast report, part of the Adrants whitepaper series, exames why optimizing display campaigns for clicks often means anti-optimizing for sales and why conversion optimization is what really matters for ad effectiveness.

Download the report now and learn how to optimize your display campains for conversions.

Report: Inbound Marketing to Disrupt Marketing Forever

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HubSpot has just released its 2013 State of Inbound Marketing Report. Based on a survey of 3,339 marketing professionals across 128 countries, the report delves deep into the world of inbound marketing, who’s doing it and how it’s working. The survey queried marketers on their approach to strategy, how they are aligning their organizations to implement inbound marketing, how much they are spending and how inbound is being applied to channel management.

Highlights from the study include:

– 58% of marketers will practice inbound marketing in 2013
– 48% or marketers will increase the inbound marketing spend this year
– 54% more leads are generated by inbound than outbound
– 82% or marketers who blog and implement inbound marketing see positive ROI
– 43% of marketers generated new customers through their blog
– 44% of full time marketer hours are being dedicated to inbound efforts
– 2X as many marketers say inbound marketing delivers below average cost per lead versus outbound strategies

The full report is available for download here, a dedicated website provides highlights and insight and a Slideshare of the report can be viewed below.

It’s quite clear that inbound marketing has progressed past the experimental stage and has rightly infiltrated the minds and methodologies of marketers. Many marketers have found inbound marketing to be dramatically more effective than outbound efforts, far more cost efficient and better at generated quality leads.

Are you convinced yet?

7 Reasons Your Brand’s Website Should Incorporate Responsive Design

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Creating a web strategy to deal with the rise of mobile devices boils down to three primary options: Developing a native app, designing a separate mobile site, or recalibrating your primary website with responsive design.

Using insight from industry experts and in-depth research data, this eBook from Bridgeline Digital, “7 Reasons to Consider Responsive Design for Your Company’s Next Generation Website,” explores the advantages of using responsive design to take your web presence into the mobile era. Responsive design is a fancy term to describe a site layout that works on all devices seamlessly. You create the site once and the layout adapts to and renders properly on different screen sizes. An extremely important consideration given the dramatic increase in usage of mobile devices to access the web.

Download the whitepaper now and make sure your website is appropriately designed for mobile devices.

Study: Automated Media Buying to Rise But Face Challenges

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In a survey of 100 media agencies, media owners and brands, conducted by the Festival of Media Global 2013, many believe media agencies are adapting well and that the media planner’s role will change to take on more of a strategic/advisory capacity; however there is some concern over a lack of industry standards and transparency, and the disadvantage of a lack of human input.

Most respondents (66%) say they expect automated media buying to increase next year, with 26% of the group indicating they feel this increase will be substantial. Similarly, 63% say they expect an overall increase in automated media planning, with 20% believing this will be substantial. 55% agree automated media on the whole has increased in the past year – 22% saying substantially.

The main benefit of automated media transacting is that it can save time and resources when planning and buying media – 63% say that this is the case. Ensuring clients get the best media value comes next, as selected by 35%, while 33% say automated media platforms reduce waste and human error. 29% say they enable brands to run more campaigns across more media outlets.

The lack of human input, which can affect results, is seen to be the biggest drawback, according to 68% of respondents. A lack of industry standards is also a concern, as agreed by 35%; followed by a lack of transparency, with 25% believing so. One cynical respondent remarks: “Media agencies automate by default in an effort to wring more profit out of clients.”

There are clear views on how the media planner’s role will change. 55% of respondents say they think it will change to become that of a consultant or advisor. 31% think it will merge with that of others such as strategists or account managers. Ironically, 18% say it will become more important yet another 18% feel it will become less important. One respondent says: “I don’t think the role would change much, just that the planner would have more time to devote to strategic and analytical thinking.”

Yet while 38% feel media agencies are embracing automation and looking at ways of working progressively with it, 25% say they are acting defensively and being slow to embrace it. 14% say media agencies are in a situation where they now have to work harder to prove their worth. “Innovation is needed in an increasingly digital media world,” comments one respondent.

Despite the attention generated by automated media platforms, the bulk of respondents (43%) say it makes up just 5% or less of their media strategy. Just 4% say that up to 50% of the media business they handle is currently going through automated media channels. At the high use end of the spectrum, 5% say it comprises up to 90%, while just 1% say up to 100%.

Founder of the Festival of Media Global, Charlie Crowe, comments: “Automated media trading platforms have surely been a significant development in this industry. But while they have their place in elevating the effectiveness and reach of campaigns, they have yet to show maturity and gain the complete unquestioned acceptance of all industry peers. I look forward to debating the future of media technology further at this year’s Festival.”

6 Smart Social Strategies to Fuel Your Brand’s Marketing Success

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Conversations about your company and your products happen each and every day, all over the web. For a marketer managing campaigns across all types of media, these real-time consumer conversations can either be a marketer’s dream or your worst nightmare. At the end of the day, you just want marketing programs that work.

Bazaarvoice simplifies social-channel complexity by giving specific examples of ways social can improve marketing efficiency and effectiveness. This insight-packed resource clearly outlines six actionable strategies for leveraging user-generated content to:

  • Create word-of-mouth campaigns that drive growth
  • Deliver a measurable return on social investments
  • Bridge the gap between brands and consumers
  • Increase site traffic

Download this report now to see exactly how social drives real results for brands.

Media Decoder: Advertising Research Foundation Gets Its First Female Leader

Gayle Fuguitt, a longtime research executive at General Mills, is to be introduced to the Advertising Research Foundation’s members on Monday.

Gray Matter: Does This Ad Make Me Fat?

We could reduce obesity by finding its causes, but that isn’t so easy.

20 Marketing Trends and Predictions for 2013 and Beyond

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In 2012, the world of marketing underwent major changes. We saw the rise of Pinterest, several IPOs and acquisitions, an aggressive political ad war, Facebook’s 1 billionth user, and watched one Korean artist turn into a global phenomenon thanks to YouTube.

But what’s in store for the next year? This guide from HubSpot aims to serve as your navigation system into the world of marketing in 2013.

Download this report now to gaze into the marketing crystal ball and uncover what marketing will look like in 2013.

How to Create Killer Content For Each Stage of the Buying Cycle

While content marketing may be the buzzword dujour, there’s some credence to the notion. After all, people need the right information at the right time when they are researching and deciding what to buy.

In this Yesler whitepaper, part of the Adrants whitepaper series, you will find out how to map your content to the needs and roles of your prospects as they move through the purchasing cycle.

In the whitepaper, you will learn:

  • How to use content to spark an ongoing conversation with prospective buyers
  • How to determine what kinds of content best meet the needs of your prospective buyers
  • The importance of buyer personas and communication channel preferences
  • What pitfalls to avoid as you create content for your own content marketing efforts

Download the whitepaper now and learn how to properly develop and map your content marketing to the needs of your customers.

How Inbound Marketing Serves the New Purchase Loop Mentality

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For over one hundred years, brands have been tailoring their marketing to the four-step purchase funnel developed in 1898 by Elias St. Elmo Lewis. The familiar steps are awareness, interest, desire and action. Simple. Straight-forward. And has served marketers well for a century.

Well now it’s out of date. According to new research conducted by Latitude, 87 percent of consumers no travel a less linear, more complex pathway to final purchase. And there are new steps in the process which include openness, realized want or need, learning and education, seeking idea and inspiration, research and vetting…and post-purchase evaluation and expansion.

Check out this in-depth article I wrote for HubSpot that details the new process and how brands can fine-tune their marketing for each individual step.

Why Your Next Website Makeover Should Incorporate Responsive Design

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Attention marketing directors, creative directors and everyone else who cares about how well tuned their website is for mobile devices. Uh, that’s everyone, right?

Is your current website properly designed to render perfectly on all mobile devices? If our casual surfing observations are any indication, the answer is a resounding no.

If you haven’t already, you should seriously be considering how to revamp your digital marketing strategy to cope with the mobile takeover. Make no mistake about it, the mobile revolution isn’t coming. It’s already arrived.

Creating a web strategy to deal with the rise of mobile devices boils down to three primary options: Developing a native app, designing a separate mobile site, or recalibrating your primary website with responsive design.

Using insight from industry experts and in-depth research data, this eBook from Bridgeline Digital, “Seven Reasons to Consider Responsive Design for Your Company’s Next Generation Website,” explores the advantages of using responsive design to take your web presence into the mobile era. Responsive design is a fancy term to describe a site layout that works on all devices seamlessly. You create the site once and the layout adapts to and renders properly on different screen sizes.

Download the whitepaper now and make sure your website is appropriately designed for mobile devices.

Six Ways Digital Marketing Will Rock Your World

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It’s no surprise the social web has caused a dramatic shift in digital marketing. From new channels of communication to how digital marketers are expected to interact with customers, everything has changed. And many marketers are still scratching their heads and making big mistakes.

The new social web – like it or not – requires a shift in approach that rewards creativity and a willingness to engage with customers in different ways. It also lends new opportunities to digital marketers everywhere

In this report from Gartner, part of the Adrants whitepaper series, you will learn:

  • Why all media is social media
  • How speed and agility often trump scale and media buying power
  • The reasons your customers become a free marketing force
  • The benefits of new distribution models
  • The value of big data and finding bottom line
  • Getting the most out of new, innovative design campaigns

Download the free report now to insure your marketing efforts are in line with the shifting landscape of the social web.

Report: 2012 Twitter Trends

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Here’s a snapshot at Twitter share of voice and sentiment for top companies in several major industries: Media & Entertainment, Finance, Retail, Telecommunications, Quick-service restaurants, Health, Auto, Nonprofits, Alcohol, Travel, Tech, and CPG.

For each industry, social insight firm Topsy made a chart showing the share of voice for the top 10 businesses or brands with the share of Twitter mentions for each brand across the entire year including events that caused particular spikes.

The charts also show a list of the brands (combining name and Twitter handle) ranked by Topsy’s social sentiment score. To compute the sentiment score, Topsy analyzes about 200 million English-language tweets each day, computes minute-by-minute sentiment for every term in every tweet, and creates scaled scores for all terms, such as the brands and businesses listed here. The scores range from 0 (negative) to 100 (positive), with 50 as neutral.

1. Media and Entertainment

Disney takes the cake for top sentiment score in the Media and Entertainment industry in 2012. (This might also be due to mentions of vacations at the popular Disney parks.) The Discovery Channel and HBO follow in slots 2 and 3, and the MTV video music awards in September caused a huge increase in Twitter chatter:

2. Finance

American Express comes out on top in the financial industry with an average sentiment score of 89.4 for the year. Visa and Mastercard follow closely behind with 83.6 and 71.2, respectively. In terms of chatter volume, when Goldman Sachs executive Greg Smith resigned in March, posting a public account of his resignation for the New York Times, tweets about Goldman Sachs spiked significantly. In addition, talk surrounding British bank HSBC grew quickly in both July and December, when the bank was under fire for money laundering allegations.

3. Retail

Best Buy had the highest Retail sentiment score on Twitter, followed by Lowes and Costco. There were also spikes in conversation for Walmart, Best Buy, and Macy’s on Black Friday:

4. Telecommunications

Boost Mobile ranks #1 for Twitter sentiment among telecommunications companies, followed by AT&T and Century Link as #2 and #3. Major spikes in tweet volume over the year were for T-mobile in May, when the company ran their 4G Tweet Race promotion, and for AT&T in September, when their online “It can wait” pledge – a call to not text while driving – was trending:

5. Quick-service restaurants

The quick-service restaurant with the highest sentiment score for 2012 was Starbucks, with a score of 88.8. Sonic (86.3) and Chipotle (84.3) weren’t far behind. The only signifiant hike in Twitter chatter came from backlash surrounding Chicken fast food restaurant Chick-fil-A in July-August, when company founder Dan Cathy defended Chick-fil-A’s stance against gay marriage:

6. Health

Gym and fitness center 24 Hour Fitness received the #1 spot by online sentiment for 2012 with a high average of 90.7. Popular dance-fitness program Zumba follows closely behind with a score of 89.4:

7. Auto

Which car brands were the most popular this year? Scion takes the cake, while Acura and Audi follow. A small spike in chatter surrounding Acura occurred during the 2012 Superbowl, when their website crashed temporarily:

8. Nonprofits

In the nonprofit sector, United Way, Charity :water and World Vision steal slots 1, 2, and 3 in a close race for highest sentiment score in 2012. The largest spike in volume surrounded the Invisible Children organization, which released a video in March exposing the Lord’s Resistance Army warlord, Joseph Kony, and the plight of African children under his influence. Shortly thereafter, the organization saw widespread criticism for its “hollywood style” campaigning, and controversy surrounded the charity’s leader:

9. Alcohol

Which types of drinks did people kick back with this year? Natural Light, Bud Light, and Guinness were the Twittersphere’s top 3 choices in 2012, with huge spikes in conversation for Bud Light advertisements during the Superbowl and for the classic Irish Guinness on St. Patrick’s Day:

10. Travel

Just as we found in our last airline ranking blog post, Virgin America has the highest average online sentiment in 2012. (For this post we analyzed sentiment for both name and Twitter handle, so the scores are somewhat different.) Virgin America was followed by Travelocity and Expedia, both discount travel booking websites. The largest increase in chatter involved British Airways in June-July, when they became fully integrated with the former British Midlands International. At the same time, British airways also ran a Twitter contest to win lunch with the British boy band One Direction.

11. Tech

While online market giants eBay and Amazon take the top two slots for sentiment score, the most significant hikes in chatter involved Apple. When Apple stock topped $600 a share in March, Twitter was abuzz with opinions and hopes for the tech company’s future. In addition, the social Web lit up with more Apple discussion in August-September, when Apple won their copyright battle against their competitor Samsung:

12. Consumer packaged goods

Finally – what common products were Twitter users buying this year? It seems that beauty products by Covergirl and L’Oreal scored the highest sentiment scores, followed by the Pillsbury baking brand (a branch of General Mills/Smuckers). In addition, Pepsi was a popular topic of conversation after their television commercial efforts, both during the Superbowl in February and for their later Drew Brees vs. One Direction commercial aired in October: