Red Robin Appoints KBS as AOR

Red Robin appointed KBS as its agency of record, following a review launched by the casual dining chain at the beginning of April. KBS takes over for San Diego-based incumbent (and fellow MDC Partners agency) Vitro, which the brand selected as its AOR back in January 2013. The scope of the assignment includes digital media planning and buying through KBS media agency The Media Kitchen, as well as brand strategy and creative.

“KBS demonstrated a whole new approach to our business and marketing strategy,” said Red Robin CMO Jonathan Muhtar, in a statement. “They challenged our way of thinking and showed us how we can leverage the currency of burger culture to guide our strategy. We’re confident that they’ll be the perfect partner as we look to engage existing customers and reach new burger aficionados.”

“Red Robin understands that modern companies need a strong and multi-faceted marketing platform to engage customers and to progress their business in today’s tech-driven society,” added KBS U.S. CEO Ed Brojerdi. “We’re excited to work with such an iconic brand and use the power of our network to bolster its reputation.”

The appointment follows a recent string of account wins for KBS which includes creative duties for Keds and Monster and, just last month, digital for Stanley Black & Decker.

Vegetarians Have a Beef With Red Robin’s Garden Burger Ad

Back in January, Red Robin basked in the glow of good publicity after the manager of one of its North Carolina restaurants comped a pregnant patron $11.50 and added a good-luck message to her bill. Aww! The coverage this week, however, is closer to aww-ful, as the chain is taking heat from vegetarians for a commercial touting its 24 burger options. The 15-second spot includes the line, "We even have a garden burger … just in case your teenage daughter is going through a phase." The actress's overdone delivery, probably intended as conspiratorial, comes off as condescending. Now, you'd think vegetarians would be too scrawny and weak to kick up a fuss, but they flocked to social media (where else?) and accused the chain of being disrespectful and callous, demanding that it pull the ad and/or apologize. On Monday, Red Robin's communications chief, Kevin Caulfield, told the Huffington Post that the ad "is planned to be out of rotation and no longer on the air very soon." The controversy will have no lasting impact, and I expect any ill will to vanish as soon as the commercial does. It's not like the chain's employees posted videos of themselves licking garden burgers or sticking their toes in the lettuce—yet. Behave, burger people! See a few more spots from the campaign after the jump.