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Businesses throughout the world have one thing in common: customers! Businesses either deal with B2B clients or focus on clients from B2C; customers are their lifeblood. Today, competitors in the different industry sectors have grown, whereas customers have remained limited.
This has increased the competitiveness of businesses to increase their market shares in their functioning industries. Customer Relationship Management (CRM) has become vital for businesses.
What Is CRM?
CRM is the integration of technology, activity, and strategies that allow businesses, small and large, to maintain better relationships with their existing and new customers. It gathers information about customers to a single point which then helps the business to formulate strategies to improve customer experience.
CRM helps in the existing customer’s retention and attracts new customers to the business. As time has progressed, CRM has improved with new features. CRM, if implemented correctly, can increase the profits and productivity of the business.
Common CRM Mistakes:
The use of CRM depends on the business. CRM implementation can either increase profits or have adverse effects on them. Often, businesses don’t consider the customer needs, whereas, in some cases, they implement CRM without proper training.
Everyone can’t implement CRM as it requires an understanding of the general customer audience and formulating strategies to improve their experience. Before implementing CRM in your business, consider avoiding these issues to save your business from harm.
1. Implementing CRM That Provides With Features That You Don’t Need
Businesses can get aid from various software solutions to better manage customer relationships. These solutions can have multiple features that can help manage better customer relationships, such as sales analytics, sales forecasting, real-time data integration, etc.
However, it doesn’t mean that all features are usable for your business. Before implementing CRM and utilizing specialized software solutions, you should determine what you need. Having a clear understanding of the business needs can help better select CRM technology.
2. Employees Are Not Trained Before CRM Implementation
CRM success doesn’t necessarily come from working with a good CRM solution software, but it comes from the person that uses it. CRM software tools can only be used correctly when other employees know how to use them.
Employee training is crucial to handling CRM. Those employees who cannot utilize CRM efficiently can lower team performance, which can lower business productivity. Before CRM implementation, the business should properly train employees to get the maximum benefit from CRM.
3. Customer Data In CRM Is Not Maintained
One of the main elements that the CRM solution tool relies on is customer data. Customer data is crucial for successful CRM implementation. Data utilization helps formulate strategies that enable the business in the customer retention process.
Businesses suffer from poor data handling in the US, which causes $3 trillion in losses each year. If customer data is poorly maintained, it could affect the company’s performance and cause more harm than good. Incorrect or insufficient data would result in CRM strategies of lower efficiency.
4. CRM Costs Are Not Considered
CRM solutions software’s usability depends on the manufacturers. Some may provide services that can be used immediately, while others require a subscription fee to get their services.
One common mistake business owners make is they don’t consider the service cost of utilizing CRM services from 3rd parties. CRM tools can be costly and require costly investments. Before implementing CRM tools, you should consider the subscription fees and formulate your budget around them.
Get your CRM Solution Solved by AltheaSuite
Now that you’re aware of the mistakes that can reduce your CRM effectiveness, why not get your CRM issues resolved by us. AltheaSuite is a leading business solution provider specializing in multiple business processes like inventory management, order and delivery management software, CRM management, etc.
We offer services to leading clients in industries, such as furniture, home decor, textiles,-e-commerce, etc. Our innovative solutions can also work with multiple e-commerce platforms like Shopify, WooCommerce, Big Commerce, etc. Contact us and book a free demo to better understand what we offer.
This guest post was written by John Dave, an expert in CRM-related business solutions. He is quite passionate about informing others about the benefit of CRM solutions and how they can increase productivity. He has worked with clients from multiple business areas and, as of now, is associated with AltheaSuite.
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An exhibition at Z33 in Hasselt explores the ecological and humanitarian dimensions of the raw materials necessary to sustain our modern, digital and so-called green lifestyle.
Alexis Destoop, The Pits, 2022. Photo: the artist
Pélagie Gbaguidi, Hunger, 2022. Installation view at Z33 House for Contemporary Art, Design & Architecture. Photo: Kristof Vrancken
On-Trade-Off, the co-curators of the exhibition together with Ils Huygens from Z33, is an artist collective whose members hail from the Democratic Republic of the Congo, Belgium and The Netherlands. The starting point of their research is Manono, a former mining town in the southeast of the Democratic Republic of the Congo. In the early 20th century, the town was booming. Belgian colonisers built mining structures – including foundries, dams, housing and railway- to exploit the cassiterite deposit. Then came the independence of the country, falling prices for tin, civil wars and Manono became a sleepy down with a decaying mining infrastructure. Many of the residents survive today by mining for cassiterite in an abandoned quarry. Usually without adequate tools or protection.
Maarten Vanden Eynde, A Chain of Events. Installation view of On-Trade-Off. Charging Myths at Z33 House for Contemporary Art, Design & Architecture. Photo: Kristof Vrancken
Australian company AVZ Minerals has recently discovered lithium reserves in the region. Their experts estimate that it might be the largest undeveloped resource of lithium in the world. AVZ plans to mine the area and build a plant to crush, grind and process the ores. If the authorities issue the licence, lithium production might turn the fate of Manono people around. They will get jobs and they are also promised roads, schools, hospitals, etc. The production of electric cars has turned lithium into a new kind of gold with an aura of sustainability.
Mining and processing the metal, however, AVZ at great ecological and human rights costs. Its extraction is associated with water pollution and greater difficulty for local farmers to access water, among other problems.
In spite of the riches that the lithium exploitation can bring, it is difficult to be entirely optimistic for the future of Manono. How will the resources be redistributed? How fair will the labour conditions be? What is the long-term commitment of the mining companies to preserve local ecosystems? Will history repeat itself?
Right now, mining companies scramble over the region recalls colonial times. Everyone wants a piece of the DRC. In the 19th and 20th centuries, the region was looted for ivory, rubber, diamonds and precious woods. Then came cobalt, tantalum, copper and other minerals that form the backbone of digital life. Will lithium extraction become yet another textbook case for resource curse in DRC? How long will our quest to lead a “sustainable” life be at the expense of far away communities?
These are some of the questions explored by Charging Myths. On-Trade-Off. The artists who are part of the On-Trade-Off collective do not come up with a solution to all the problems caused by extractivism in DRC but their ethos provides a critical “artistic counterbalance to the logic of exploitation, by focussing on transnational exchanges, knowledge sharing and fair practice.”
I want more exhibitions like Charging Myths. On-Trade-Off. I want more cultural events where Western and non-Western actors enter into a mutually fruitful dialogue, where African artists are not added as an afterthought to tick all the “inclusive” boxes. I also want more exhibitions where artists investigate troubling issues but do not claim that “raising awareness” is enough.
Here is a quick and subjective tour of the exhibition:
George Senga, Tshanga-Tshanga (Mille-Bêches), 2022. Photo: the artist
George Senga, Tshanga
George Senga, Tshanga (Barsin), 2022. Installation view at Z33 House for Contemporary Art, Design & Architecture. Photo: Kristof Vrancken
Industrial ruins, artificial lakes, dilapidated neighbourhoods, women still mining cassiterite and tantalum by hand, etc. Georges Senga’s photos depict what is left of Manono, what Belgian company Géomines -which started mining there in the early 20th century- left behind when they withdrew from the area. Senga’s snapshots catch a moment hovering between the past and a future transformed by a massive extraction of lithium.
The photos of the architecture built by Géomines are particularly arresting. The ruins of the upscale neighbourhoods where the engineers and directors used to live are shot from above, echoing perhaps the kind of top-down approach mining companies have when they look at the Earth. When the company left, the army occupied parts of the neighbourhood to control ethnic conflicts. As for the working-class homes, they are photographed from the ground which gives them a more mundane dimension. Members of the local population still live in some of the homes, but most have been abandoned since the last war.
Jean Katambayi Mukendi, The Concentrator, 2022. Installation view at Z33 House for Contemporary Art, Design & Architecture. Photo: Kristof Vrancken
Jean Katambayi Mukendi, The Concentrator (detail), 2022. Installation view at Z33 House for Contemporary Art, Design & Architecture. Photo: Kristof Vrancken
The relics of the mining industry are a great source of inspiration for Jean Katambayi Mukendi. The Concentrator is an industrial apparatus used in the mining industry to separate commercially valuable minerals from their ores. He recreated a concentrator on a smaller scale using discarded materials found around Hasselt where he was in residency. Inside the machine, Mendeleev’s elements, formulas, portraits of chemists and scientists are shuffled like in a bingo mill.
Marjolijn Dijkman, Cloud to Ground #1 (detail), 2021. Installation view at Z33 House for Contemporary Art, Design & Architecture. Photo: Kristof Vrancken
Marjolijn Dijkman, Cloud to Ground #1, 2021. Installation view at Z33 House for Contemporary Art, Design & Architecture. Photo: Kristof Vrancken
Fulgurites are masses of sand that coalesce when lightning strikes the ground in places where the soil contains quartzose or silica-rich sand and sediments. Inspired by this phenomenon, Marjolijn Dijkman worked with professional electricians to “sculpt” artificial fulgurites. She used high voltage to hit soil from Belgian and Congolese mining areas to create an eerie landscape covered in delicate fulgurites. They evoke energy, a force that is as intangible as it is essential to our daily life. A force that is pervasive but which origin is increasingly the source of debates and contestation.
Maarten Vanden Eynde and Musasa, Material Matters? [Li3], 2018 – 2019. Photo: Philippe de Gobert
The painting above is part of Material Matters, a series of compositions, each representing a chemical element from the Mendeleev’s periodic table. The chemical elements chosen are all liked to the raw materials that power our modern, Western and hyper-connected existence: iron, gold, uranium, tin, cobalt, tantalum, silicon, lithium, copper, etc.
The drawings, pictograms and symbols form a visual rebus that hints at the origin (which is often the DRC), transformation and impact of the material. The lithium painting, for example, suggests the promise of clean energy and luxury cars as well as the scarification of the landscape caused by the mining industry and the chemical processing of these materials.
The paintings, a collaboration between Congolese painter Edmond Musasa Leu N’seya and Maarten Vanden Eynde, are based on old school educational wall charts.
Maarten Vanden Eynde, Future Flora: Manono, 2019. Photo: Philippe de Gobert
Future Flora: Manono maps the vast Lithium ore reserves as well as the outlines of the mining concession of AVZ Minerals in Manono. The map takes the form of a Printed Circuit Board where local seeds and grains represent transistors and electrical components. Together they mimic a lukasa, a ‘memory board’ used in the Kingdom of Luba (now part of DR Congo) in the nineteenth and twentieth centuries as archives for the topographical and chronological mapping of significant events and as a means of remembering important people, places and migration routes.
The seeds act as a backup for rare endemic plant species that thrive in the presence of certain minerals in the soil. Ideally, they would be used at a later stage to restore some of the original flora when the mining activities have ended.
Dorine Mokha & Elia Rediger, Hercules of Lubumbashi, 2019
Dorine Mokha & Elia Rediger, Hercules of Lubumbashi (trailer), 2019
Congolese choreographer and dancer Dorine Mokha, whose parents worked in a mining company all their lives, teamed up with Swiss composer and musician Elia Rediger to create an oratorio piece based on Handel’s Hercules. Their musical composition, however, focuses on Congolese mines and on the environmental and humanitarian costs of the ruthless extraction of minerals by international corporations. GLENCORE is one of those global companies whose mining activities in the DRC are associated with corruption, tax evasion and ecocide. The choir of miners is thus calling for a Hercules that would save the Congolese people from extractivist and ICT corporations. Since the Hercules of Lubumbashi doesn’t come, maybe Congolese people should take the matter in their own hands?
The choir in the video is a reference to the former orchestra of Gécamines, the Belgian mining company that started the large-scale extraction of copper and cobalt in the Katanga province a hundred years ago.
More images from Charging Myths. On-Trade-Off:
Alain Nsenga, Fantasmagoria, 2022. Installation view at Z33 House for Contemporary Art, Design & Architecture. Photo: Kristof Vrancken
Alain Nsenga, Fantasmagoria, 2022
Installation view of On-Trade-Off. Charging Myths at Z33 House for Contemporary Art, Design & Architecture. Photo: Kristof Vrancken
Installation view of On-Trade-Off. Charging Myths at Z33 House for Contemporary Art, Design & Architecture. Photo: Kristof Vrancken
Alexis Destoop, The Pits, 2022. Installation view at Z33 House for Contemporary Art, Design & Architecture. Photo: Kristof Vrancken
Pélagie Gbaguidi, Hunger, 2022. Installation view at Z33 House for Contemporary Art, Design & Architecture. Photo: Kristof Vrancken
Maarten Vanden Eynde & Musasa, What All The World Desires, 2022. Installation view at Z33 House for Contemporary Art, Design & Architecture. Photo: Kristof Vrancken
George Senga, Tshanga-Tshanga, 2022. Installation view at Z33 House for Contemporary Art, Design & Architecture. Photo: Kristof Vrancken
Charging Myths. On-Trade-Off is an artists-project, initiated by Atelier Picha (Lubumbashi) & Enough Room for Space (Brussels). Curators: the artists & Ils Huygens. The exhibition is a co-production of Z33 (Hasselt) & Framer Framed (Amsterdam). It remains open until 21 August 2022 at Z33 House for Contemporary Art, Design & Architecture in Hasselt, Belgium.
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