Top Tips for Managing a Social Marketing Strategy

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Social media has become a huge thing in the modern world. Just a few years ago, social media management was not considered as important by the mainstream media. However, with the penetration of the Internet and smartphones, social media has become huge. Research shows that 7 in 10 Americans today utilize social media, compared to 5% 15 years ago. Businesses cannot succeed today without investing in social marketing. While knowing the essence of social media is critical, developing a social media marketing strategy is more important. The following are tips that can assist to establish a strong social marketing strategy for a business.

Lay out Campaign Goals

It is impossible for individuals to attain something if they do not know what they want. While a business may be under pressure to implement a social media strategy, there is a need to take time and lay out goals. These will make it easy to measure the impact of the strategies on the business. interested have impactful goals;

  • Use numbers. For example, if you want to increase the number of followers on the Twitter handle of the business, you can indicate: Reach 3000 followers on Twitter within three months.
  • Each goal must be specific. Instead of saying, increase traffic to the website, a statement like increase website traffic by 10% in the first month will be more specific.
  • The goals should complement the rest of the marketing strategies.
  • Get high-quality content. An essay writing service will assist you to develop high-quality content to post on your pages.

Know Who Your Audience Is

Not every individual with a social media account is your ideal client. It is crucial to determine the platforms where your clients are. For instance, most of your clients could be on Facebook. In such a case, spending more resources on other platforms will not yield good results. The best approach to identifying where your clients are gathering is using pre-existing analytics. These will assist you to determine conversations and topics that clients are interested in. Making your decision on which social media platforms to use should be driven by the available data. This will enable you to focus more on the social media platform that will yield more returns.

A Plan of Action Is A Must

A strategy cannot succeed without an implementation plan. Having a laid out plan of action is critical in ensuring that the strategy works as expected.

  • The plan of action should include the frequency of posting on social media accounts. Once you establish the number of posts per day or week, you should be consistent.
  • Determine the content that you will put out there. What is posted on social media should be the official position of the business on a certain issue. Hence, you need to establish in advance what should be shared with the public
  • As part of social media management, do not focus on self-promotion. Instead, seek to share current issues and trends that clients will find interesting.

Use Metrics to Evaluate Progress

Social media management depends largely on the analysis of data. Without proper analysis, it is challenging to determine its effectiveness. In marketing, feedback from clients is critical for determining the best course of action. A social media strategy must include metrics for evaluating the progress of the strategy. These include:

  • Analytics from top social media apps 2020 like Twitter, Facebook, LinkedIn, and YouTube among others. The analytics indicate how followers and/or subscribers are increasing or decreasing. Further, the analytics show how users are engaging with the content posted.
  • Web analytic tools like Siteimprove, Google Analytics, Mixpanel, Amplitude Analytics, and Matomo Analytics among others are needed to demonstrate the source of your traffic.

You are free to choose between paid and free versions as long as they meet the need of your company.

Research Extensively to Know More About Your Audience

You cannot target all social media users as this will cause wastage of time and resources. Instead, there is a need for a business to identify the target audience and concentrate its efforts on specific people. Meaningful social media marketing entails connecting and engaging with the audience such that you know them comprehensively. The flowing will assist in understanding the target audience:

  • Undertake surveys. This can be done through survey questions via email, a poll on Facebook or Twitter, and creating a video among others.
  • Feedback on an article. Request an online company to write essay service so that you get an article and use it to get feedback from clients.
  • Analyze the audience to identify their demographics.
  • Reply to all the comments on social media. Some businesses respond to comments that are positive and ignore the negative ones. However, you should respond to all the messages on your blog and social media. The move will make it possible to identify the characteristics of the audience.

Increase Engagement Through Contests

The ultimate aim of the social media strategy is to increase visibility and engagement with followers. One of the most effective ways of doing this is by running contests to amp the outlined strategy. Before running the contest, consider the following factors:

  • Re-examine your goals. What do you want to achieve at the end of the day? Do you want to increase followers or engagements?
  • Which social media platform is best for your business? This will depend on where you have many followers or engagements with clients. It would be pointless to hold the contest say on Facebook where you have 1000 followers yet you can do it on Twitter where the business has 10,000 followers.
  • Promote the contest to create awareness among your followers.

Be Careful With the Social Media Content

Whatever you put on your social media account shows the position of the company regarding a particular issue. Hence, every content on your social media should be well thought out. If you never take time to scrutinize what appears on your accounts, then you are making a grave mistake. A media strategy cannot be complete without an elaborate plan on how to write high-quality content. It is advisable to engage PerfectEssay.com to develop your content. The following are the advantages of these services:

  • Well-researched content.
  • Free from plagiarism.
  • Content delivered within the allocated time

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Use Social Media Analytics

Social media analytics refers to tools utilized to gather data from social media platforms and assist in informing and guiding in marketing efforts. Social media analytics are critical in measuring the actual performance against the set social media goals. There are various free and paid tools you can use. Choose a tool that addresses allows you to accomplish your goal.

Conclusively, managing social media has become critical for business in the current era. While social media strategy was not necessary, say 10 years ago, a business in the modern world will not succeed without an effective strategy for the management of social media. Although it may appear that managing social media accounts for a business is an easy task, it is actually the opposite. Using social media as a tool for marketing requires a lot of planning. Following the tips in this article will enable you to build a successful brand using social media.

Useful Tips on How to Make Great Customer Service

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Customer service can single handedly determine if a business will become a success or flop. The one on one interactions between the customers and a company’s employee is critical as it ensures customer satisfaction and encourages future repeat business. Business models are constantly changing and some have adopted automated self-service systems but still retain the option to speak to a human being because they are able to handle the customer better. In recent research conducted by resumethatworks, it shows that a buyer’s perspective of the company is shaped massively by their experience in dealing with the company’s customer service representatives.

Maintain a Positive Attitude

The role of customer service can be challenging as they get to deal with different people all with different personalities. The situation they get put through can cause annoyance and irritation therefore they have to cultivate a sense of positivity when dealing with customers in order to remain professional. One of the customer service tips to help in dealing with such situations is to view the problem from the customers’ perspective therefore the operator does not feel attacked or undervalued. Having a positive attitude can be infectious and it will build a reputation that’s why it is crucial in social media management and one on one customer service interactions.

Correct Customers the Right Way

Everyone has their own opinion and sometimes the customer may be on the wrong side of reason. The customers are able to share their opinions on social media and websites however, wrong information can damage a company’s brand and reputation. It is thus important that the operator takes this into consideration while managing social media and during one on one interactions. Referring to Essayzoo.org the following practices can be used when correcting a customer.

– Try to apologize for any inconvenience.
– Show empathy and an effort to understand their perspective.
– Clearly explain why the customer is wrong without trying to prove a point.

Know Your Product or Service

The customer service provider should be well informed about the company’s products and services. The majority of customers will seek customer services in order to discuss the products and services offered by the company. Understanding this will ensure that the operator is able to help in social media managing to accurately present the benefits of different products. Doing this persuasively will increase the likelihood of the customer purchasing the products and services of the company. The operator is able to give assurances on the products and in the event of customer dissatisfaction, they are able to recommend another product that may suit the customer.

Be Responsive

Customer service ensures interaction between the customer and the company thus the company should take time and be responsive. The interaction may be positive and negative but in both of these cases, the company must always seek to respond in a professional manner. Criticism is unavoidable in business and being responsive in the face of criticism shows that the company cares and is ready to rectify their mistakes. Failure to respond shows arrogance and a don’t care attitude which might drive away the customers in the long run.

Use Feedback You Receive

Customer service is the department that companies use to receive feedback on their products and services. The interaction with the consumer is critical as it gives the company an insight into the customer’s needs and expectations making it easier for the company to meet them. Feedback may be positive, negative or suggestions from the consumers. Positive feedback shows the service top meaning the consumers are satisfied with the products and services. Dissatisfied consumers will give negative feedback thus the company should take this into consideration and improve.

Be Data-Informed, Not data-Delusional

A company aspiring to be successful should use data to base their corporate decisions. The best way of doing this, being data-informed instead of being data-delusional. As reported by https://perfectessay.com/, being data-informed will ensure that the data being used is compared against other affecting variables to come up with the best ideal solution. Data can change when influenced by another variable thus this approach means that the decision will predict such an outcome. Being data delusional, however, is wrong as the data is taken to be true and a decision is made solely relying on the data.

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These tips are guaranteed to make a company successful if applied. The customer care department is one of the underrated sections of a company but it shouldn’t be. The influence that the department has on the possible success of the company is huge and it is a shame that it can often be overlooked. A company that desires success should make sure that it strengthens this department and the result will be: customer satisfaction, increased sales, great public image, loyalty from the customers and positivity around the company. Satisfied customers are the foundation that any successful company is built upon thus every company should strive to offer that.

This guest post was written by Cody Rhodes, a learning specialist at EssayZoo where he designs and delivers learning initiatives (both in-class and online) for a global and internal audience. You can find Essay Zoo on Facebook, Twitter, Instagram, Youtube.

Why Marketers Need Stock Music (And Where to Find It)

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Everyone knows video has taken center stage in digital marketing.

And as more marketers start producing videos, the question becomes less “How do we do this?” or more “How do we do this well enough to stand out?”

Making something memorable — whether it’s a video, a tagline, or a billboard — is marketing’s oldest and most critical mission.

So how do you make a memorable video? The camerawork, lightning, script, and acting are all important.

But there’s one thing new video makers often overlook: the background music. And that’s a shame, because music plays a significant role in how people react to any type of visual content.

In this article, I’ll explain why quality music is so important for your videos and where you can find affordable stock music for your work.

Why Background Music Matters

Humans are musical creatures — we’ve actually been making music for thousands upon thousands of years.

When we hear music specific parts of our brain react and our mood changes. This phenomenon is so strong we often use music to regulate our emotions. When you’re feeling low, you put on something joyful. When you need to focus or relax, you put on something calming.

All around the world, this happens like clockwork.

Anyone who aspires to succeed with video marketing should take note. Music directs people how to feel, and it heightens our emotional reaction to media of all kinds.

The power of music is immediately apparent in ads that go straight for the heartstrings, like Budweiser’s 2014 puppy commercial or Coca Cola’s “Wonder of Us” spot.

But background music plays just as important a role in less dramatic marketing.

Slack’s 2018 spot is almost completely devoid of dialogue. Instead, the video relies on sound effects and background music to drive the story forward.

Notice how calm the music is in the beginning. We find Geoff the lion in a moment of reflection. As soon as inspiration strikes, he messages the team. Then the music springs to life.

The tempo picks up, the song expands to include new instruments, and the audience understands innovation is underway.

The entire commercial hinges on this song, and yet the music itself isn’t that spectacular. It’s working in the background to create a mood that enriches the visuals.

Quality background music can be found in almost every successful marketing video — not just big production ad spots.

Take Acorns’s animated explainer video. These videos are a dime a dozen, but Acorns succeeds by scoring the animations with a track that builds as the explanation moves along.

Even though Acorns itself is a very interesting idea, this video isn’t dynamic by nature. No explainer videos are. So the background music adds some energy to what would otherwise by a pretty dry piece of content.

Finally, let’s look at a talking head video from Drift.

Like animated explainers, these videos are very en vogue on company YouTube channels.

The problem is, watching a person stand in front of a camera and talk to you is pretty awkward. It becomes even more awkward when they aren’t trained actors.

Like in the previous scenarios, background music helps a lot. It papers over the uneasy pauses or not-quite-right inflections that happen when you shoot with actors who aren’t seasoned veteran.

So whether you’re filming a full-fledged commercial or simply producing some educational content, you’re going to need stock music for your video strategy to excel.

How to Find Quality, Affordable Stock Music

Licensing music used to be unbelievably complicated.

To get permission to use one song, you had to negotiate with all of the right holders, which was typically a smorgasbord of label exces, songwriters, artists, and publishers.

Suffice it to say, the process is complicated and expensive.

That left marketers with little recourse.

You could’ve hired musicians to record original music, but that’s still expensive — and time consuming.

You could have scoured the internet for free music, but we all know those results are going to sound like bad remixes of Keyboard Cat.

Thankfully, a combination of entrepreneurial spirit and technology has made the entire endeavour much simpler.

These days, you can pick from a number of stock music providers. These companies have essentially transformed music licensing into Netflix.

All you need to do to access troves of royalty free music is sign up for a subscription and pay a monthly fee.

The songs are dubbed “royalty-free” because you don’t have to pay fees to the rights holders every time your video racks up more views. Your membership fee takes care of that.

In most cases, you’ll be able to license an unlimited number of quality songs from the audio library, and you’ll retain permission to use those songs forever. (That’s important to protect yourself from copyright infringement.)

So whether you’re making a commercial, an explainer video, a podcast, or even a slideshow, you’ve never had more choice for quality stock music.

And that matters, because the better your music, the more powerful your message.

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