
With the economy on the upswing and the coast seemingly clear following the financial crisis, JP Morgan Chase launched a campaign last May around the tagline “So you can” under its first chief marketing officer, Claire Huang.
But after 2013 ended with a flurry of settlements with regulators that added up to more than $20 billion for the year, Ms. Huang, who joined from Bank of America in September 2012, is out and the largest U.S. bank is turning to longtime insider Kristin Lemkau to steer its image.
Ms. Lemkau, named chief marketing officer on Jan. 7, knows Chase inside out and has seen it through difficult times. She started at a predecessor firm of the bank in 1998 and was chief communications officer before her appointment — a position she’s going to retain. She has worked on the consumer bank and the investment bank sides, bringing PR, marketing and branding experience. The mother of two was previously responsible for corporate branding and employer branding (employee recruitment) for the whole firm andserved as CMO for the investment bank during the financial crisis until 2010.
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