Sep
26
Sprint Uses Chatbots to Cut Customer Service Calls by Nearly a Third
Posted in: UncategorizedAround a year and a half into Sprint’s efforts to overhaul its call center operations with artificial intelligence, the carrier says the technology has substantially reduced the number of customer inquiries its human representatives need to field. Sprint chief digital officer Rob Roy said about 30% of online chats are now conducted solely by machine-learning-powered…
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