Dec 09

Sorry Doesn’t Need to Be the Hardest Word

Posted in: Uncategorized

No matter the category or executive team, brands and gaffes go together, especially when dealing with employee layoffs. But how these companies respond publicly can be better or worse than the initial act–assuming they even know how to properly structure an apology. Last week, Better.com CEO Vishal Garg laid off several hundred employees over Zoom,…

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