Feb 09

L.L.Bean Is Making Changes to Its Longstanding Lifetime Guarantee Policy

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If you’ve got a pair of worn down L.L.Bean boots that you’ve had for 30 years you can no longer bring them to L.L.Bean to get them resoled. At least, that’s one interpretation of a change the company is making to its longstanding lifetime guarantee policy due to “a small, but growing number of customers…

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