Hasta La Creative!

Gaaaaaawd, Fedex sucks. Somewhere in Europe someone decided to use Fedex to send us their reel(s), which is great and normally we simply get a package (usually by post rather than fedex), open it, convert it and post the films on the sites. Ta-dah!

When we moved our office, we moved to a place where the door to the street is locked (not uncommon), thus Fedex needs to either a) call us, b) know the code for the door or c) hang the package on the door (which is not done for obvious reasons). So, back then we went through the trouble of faxing, mailing and handing over a copy of a paper that gave our authorization to call us (!!) when any fedex package arrives so that we may step the five steps out of the office here and open the dang door for Fedex. Seriously, the door is exactly five steps away from where I sit. They don’t even knock!

I don’t know what Fedex did with these copies of our authorization, but they seem to have promptly lost it as I just got a text message (proving that they indeed have my number still) saying they’ve tried to deliver a package and I must call to tell them when they can come with it. Dudes, how about right now?

So I call Fedex, and find out that they have “tried to deliver three times” to us already, no notes have been left on the door so there was no indication that they had (else I would have called fedex, of course) and that the package might be going back to its sender (who it is is still unknown to me) unless they can arrange a drop-off tomorrow. Sure you can drop it off tomorrow, you could in fact have dropped it off on the previous three tries had you phoned the number as per the authorization forms instructions that I’ve given Fedex. The woman at Fedex customer care said that they have no trace of such an authorization, or she can’t see it. I sarcastically said “well, if you keep loosing those forms maybe I should instruct people to not use Fedex when sending packages to us.” She replied: “Maybe you should.”

Well okay then. Do not use Fedex when you send packages of tapes to Adland. They simply suck and will not deliver your package overnight or whatever the hell they are charging you for. It is a pure waste of money for you and a constant hassle for me. Happy now, Fedex?

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