Nov 26

Exploring Cognitive Technology’s Value for Gathering Emotional Data

Posted in: Uncategorized

In June, Forrester revealed in its Customer Experience Index that satisfaction has fallen for a second year in a row, despite the fact that satisfaction is known as one of the biggest predictors of brand preference and differentiation. What’s missing? We’re not considering emotion and context, meaning we’re not thinking of customers as people. As…

Related posts:

  1. Why AI Is the New Battleground for Brand Marketers Most brand experiences will be delivered through AI by 2025....
  2. How Brands Are Justifying an Increased Need for Consumer Data It was Benjamin Franklin who sparked the debate between freedom...
  3. 3 Ways to Ensure Your Video Content Resonates With Your Audience A recent article in Forbes showed that 64 percent of...
  4. How Brands Can Stand Out From the Crowd at an Astounding Event Like CES To state the obvious, CES is massive. If your brand...
Tags: ,
No Responses to “Exploring Cognitive Technology’s Value for Gathering Emotional Data”

Post a Comment