Feb
21
Breeze Airways Is Redefining Customer Experience by Making Travel ‘Seriously Nice’
Posted in: UncategorizedThe late Stephen Sondheim offered a lesson from Little Red Riding Hood in his 1986 musical Into the Woods: “Nice is different than good.” When a pandemic’s worth of shutdowns, cancellations and staff shortages have been testing passengers’ patience, “nice” customer service can be as simple as not making someone’s life more difficult than it…
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