Oct
19
Award-winning Creative Is Great but Consumers Are Still Waiting 10-Plus Minutes on Hold
Posted in: UncategorizedWe have all seen the stats. According to research conducted by Bain & Company, increasing customer retention rates by a mere five percent could increase profits by a whopping 25-95%. The probability of selling to an existing customer is up to 14 times higher than the probability of selling to a new prospect. Acquiring a…
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