
Going to Lollapalooza this August? Organizers may be able to tell whether you passed over the Arctic Monkeys for Space Jesus, how many Lime-A-Ritas you bought and how long you had to wait to buy them.
That’s because companies like Live Nation, which runs Lollapalooza as well as fests such as Austin City Limits and the Governors Ball, and AEG Presents, which puts on Coachella, Stagecoach and Panorama, are using anonymized data collected at festivals to calculate how to improve the experience (e.g., tame bathroom lines), as well as to target ticket offers, connect brands to consumers, in real time or in the future, and more.
Live Nation does some of this via RFID bracelets, which are required for registration as they act as tickets and enable customers to pay for drinks, food and merchandise. (AEG uses these too.) If you tap the bracelet while registering or inside an activation, you opt in to share information. The company’s head of digital and publishing, Jeremy Levine, says it’s “always iterating” on the best consumer setup based on the info.
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