Walmart sparks outcry by replacing greeters with 'hosts'
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Greeters have been a signature part of Walmart’s store experience since the 1980s. Now the giant retailer is fast learning that changing the job can create a media and marketing firestorm.
A planned change in the Walmart greeter job description to “customer host” at 1,000 stores by the end of Aprilwith added duties that include being able to lift 25 pounds and move around stores to assist customers, collect carts or provide securityredefines many disabled people out of jobs.
A Facebook post by the mother of a Pennsylvania man with cerebral palsy who stands to lose his greeter job because of the new policy has generated more than 4,000 comments and considerable local news coverage. An online petition to save the Walmart greeter job of another North Carolina man with cerebral palsy has generated more than 10,000 signatures to date.
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