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The fact that U.S. President Donald Trump’s Twitter account was deactivated by a rogue employee has raised questions about how much access and control Twitter Inc.’s workforce has over an individual user’s account.

Trump’s personal page was shut down for about 11 minutes Thursday evening by a customer support employee who was leaving the company. Though Twitter has controls to prevent employees from making tweets from user accounts, the incident suggests that the employee still had some access to accounts and the ability to make changes without much oversight or the need for approval.

“At a high level, this implies a level of complacency, that organizations generally are perhaps trying to convince themselves they have technology risk managed,” said Yvette Connor, chief risk officer at Focal Point Data Risk, which consults with boards and executives on technology security. “In Twitter’s case, the reputational risk that they face is that the information that’s under their care, custody and control is not really under their care, custody and control.”

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