Apr
14
‘Tailspin’ Gets a New Meaning
Posted in: Uncategorized
NEW YORK (AdAge.com) — Over four days, American Airlines canceled nearly 3,000 flights, resulting in massive chaos documented in continuous images of snaking lines of stranded passengers seen on the web, TV and in newspapers. It was not a good thing for American or an industry that seems to perpetually be juggling two to three crises at a time.
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