Apr
02
Study: Why E-Mails Are Often Misunderstood
Posted in: Uncategorized
image credit: csmonitor
Paper “Egocentrism over E-Mail” (2005, pdf): “People tend to believe that they can communicate over e-mail more effectively than they actually can. Studies further suggest that this overconfidence is born of egocentrism, the inherent difficulty of detaching oneself from one’s own perspective when evaluating the perspective of someone else.”
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