Starbucks Exec Michelle Gass Jumps to Kohl’s As Chief Customer Officer
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Michelle Gass, a longtime Starbucks executive is leaving to join Kohl’s in the newly-created role of chief customer officer.
The Ad Age Woman to Watch honoree had just this month been tapped to work with CEO Howard Schultz at the company’s Seattle headquarters as part of a senior leadership team. She leaves a 16-year career at Starbucks, where she most recently headed its Europe, Middle East and Africa unit. In contrast, her new role at Kohl’s, based in Menomonee Falls, Wisc., will be exclusively domestic — the third-largest U.S. department store chain operates 1,155 stores in 49 states.
Ms. Gass, who will report directly to chairman-CEO Kevin Mansell beginning next month, will be responsible for marketing, e-commerce and omnichannel experiences. The retailer has been without a chief marketing officer since Julie Gardner departed late last year. It’s unclear whether that role will remain unfilled, given Ms. Gass’ responsibilities for marketing.
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