Feb
19
How Retailers Can Master the Post-Purchase Part of the Ecommerce Journey
Posted in: UncategorizedRetailers have spent the last year obsessing over each touchpoint consumers have with their brand, all with the goal of creating a differentiated, amazing customer experience. But what I often see is that all roads lead to clicking “buy,” the holy grail of the customer experience. Put another way, many merchants still believe their job…
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