Hasta La Creative!

In the wake of the 2016 presidential election, Facebook rushed to expand efforts to police its platforms, trying to keep political misinformation, graphic violence, terrorist propaganda, and revenge porn off the products. This has entailed both new technology, and thousands of new workers. Facebook now has about 15,000 content reviewers, almost all of whom work not for Facebook itself but for staffing firms like Accenture and Cognizant.

The company’s decision to outsource these operations has been a persistent concern for some full-time employees. After a group of content reviewers working at an Accenture facility in Austin, Texas complained in February about not being allowed to leave the building for breaks or answer personal phone calls at work, a wave of criticism broke out on internal messaging boards. “Why do we contract out work that’s obviously vital to the health of this company and the products we build,” wrote one Facebook employee. (Bloomberg News viewed dozens of messages about the topic, on the condition that it not publish the names of people involved; Business Insider first reported the internal criticism earlier this month.)

A Facebook spokeswoman said there has been no change in policies at the facility in Austin, and that it is has been working with Accenture to ensure practices comply with Facebook policies. Accenture did not respond to a request for comment.

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