Jul
15
Comcast Apologizes for Rude Customer Service Rep Who Wouldn't Let Customer Quit
Posted in: Uncategorized
Comcast said it was “embarrassed” after a customer a husband and wife tried to cancel their cable service with the company but was met with a very aggressive customer service representative.
The conversation that ensued, in which the customer service rep relentlessly demanded why they wanted to disconnect, went viral after the husband, Ryan Block, posted a recording of it on SoundCloud.
In the recording, which runs more than eight minutes, the rep asked Mr. Block multiple times why he was leaving Comcast. When Mr. Block declined to provide a reason, the rep went on a rant touting Comcast’s fast internet speeds and questioning why Mr. Block would want to leave “the No. 1 rated internet service, No. 1 rated TV service, available.”
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