China's State-Run TV Criticizes Car Brands Including Land Rover
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China’s state-run television reported that Jaguar Land Rover hasn’t properly handled an alleged flaw on an SUV model, and that car dealerships for several big brands inflate repair costs.
Jaguar Land Rover’s Range Rover Evoque SUVs have gearbox problems that the company has failed to fully address, according to the annual consumer rights program shown Sunday on China Central Television, citing customer complaints. This year’s program also contained allegations that dealers for brands including Nissan, Volkswagen and Mercedes overstated problems with vehicles and then overcharged for simple fixes.
The program, broadcast each year to mark World Consumer Rights Day, typically has reporters with hidden cameras posing as customers to expose flaws at companies. The show also reported on allegations that local giant China Mobile Ltd. enabled fraudsters trying to swindle money from customers. Companies singled out in past years include McDonald’s Corp., Volkswagen AG, and Apple Inc., whose Chief Executive Officer Tim Cook apologized to Chinese consumers after 2013’s program.
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