What's Missing in Most Marketing Programs? Verbal Imagery


I’ve written about the superiority of visuals over verbals. And my daughter Laura Ries has written a book on the subject, “Visual Hammer.” But the marketing community is still awash in words. There’s a way, however, to make your words have more impact. It’s called “verbal imagery.”

Journalists are frequent users of the concept. When celebrities retire from a job in business or government, they never “retire.” They always “step down.”

When you read the words “step down,” the left “aural” side of your brain understands the words and the right “visual” side creates a mental picture of a person stepping down.

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'Emo Trump' Might Just Completely Transform How You Think of the President


One way of looking at President Trump’s tweets: He’s a master marketer who takes his agenda directly to the people, constantly using social media to reinforce his outspoken political brand. Another way of looking at President Trump’s tweets: He’s an angry crybaby who whines directly to the people, constantly using social media to reinforce his unhinged political brand.

The Super Deluxe channel on YouTube hews closer to the second theory, judging from “Donald Trump’s Tweets As An Early 2000s Emo Song,” a video it posted Sunday. Per the explanation in the video’s description: “We noticed that Trump’s tweets are basically the lyrics to an early 2000s emo song, so we turned them into one.” After hearing Super Deluxe’s rather amazing song you might accidentally feel a little sympathy for the embattled president … because, you know, he’s just so misunderstood.

Simon Dumenco, aka Media Guy, is an Ad Age editor-at-large. You can follow him on Twitter @simondumenco.

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John Oliver Is Running Ads on Cable News to Educate Just One Viewer: Donald Trump


In a segment titled “Trump vs. Truth” on Sunday’s “Last Week Tonight” on HBO, John Oliver engaged in one of his signature extended rants — this one questioning the president’s grasp of reality. “How did we get a pathological liar in the White House?” he asks before systematically deconstructing Trump’s relationship (or lack thereof) with facts.

In the end, Oliver takes it upon himself to educate the president … directly: “As we now know, he watches morning cable news for information. So we’ve actually created a series of commercials in an attempt to bring him up to speed on some information he may lack” — on everything from the nuclear triad to female sexuality. Near the end of the segment, Oliver shows the ads — they’re narrated by a folksy old white guy in a cowboy hat — and notes that “Last Week Tonight” has bought time to place the first of the spots between 8:30 and 9:00 ET today on Fox News, CNN and MSNBC in the Washington, D.C. market.

Simon Dumenco, aka Media Guy, is an Ad Age editor-at-large. You can follow him on Twitter @simondumenco.

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Is Apple Over?


I started personal computing on an Apple II circa 1977. It was a big step up from the Heathkit and Radio Shack DIY projects I tinkered with in grade school. When IBM introduced the IBM-PC circa 1981, I semi-defected, and in 1984 I became bi-computeral (you know why).

My company functioned in a computer multiverse for some time. Macs were for art, music and publishing; PCs were for business; DEC minicomputers were for science, math and engineering. The minicomputers went away by 2000, and then we were just Mac and PC. In 2006, shortly after Macs became Intel inside and Parallels Desktop (a utility that enabled users to run Windows programs on a Mac) debuted, we became a 100% Apple shop, and we never looked back.

For more than a decade, if Apple manufactured it, we purchased it in bulk. There was no reason to hyper-evaluate the new specifications; we just sent a purchase order to Tekserve (now T2 Computing) for as many of the new Apple devices as we needed (and maybe a few we didn’t need). There are so many Apple devices in our offices, someone once said, “It looks like Steve Jobs threw up in here.”

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Retailers Have Lost the Email-Capture War: 3 Ways to Turn the Tide


Email capture is a critical marketing tool for retailers. It accounts for 17% of total digital budgets for marketers in the U.S. every year. However, current methods for email capture have been largely ineffective because they offer minimal value for the customer and are typically used at the point-of-sale (POS) — a stage of the transaction that offers little incentive to opt in.

The good news is there are other techniques that retailers can use to reinvigorate customer motivation for participating in email marketing campaigns. Here are three:

1) Implementation of “free” in-store Wi-Fi

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Apple Is Doing a 'Shark Tank'-Style Show Starring Jessica Alba, Gwyneth Paltrow, Will.i.am, Gary Vaynerchuk


Ad Age “Media Guy” columnist Simon Dumenco’s media roundup for the morning of Tuesday, Feb. 14:

The optics re: Mike Flynn turned out to be too toxic. Same deal with YouTube star PewDiePie. Meanwhile, CKE Restaurants (Hardee’s and Carl’s Jr.) CEO Andrew Puzder has an emerging optics problem that turns out to be related to an old “Oprah Winfrey Show” episode. Hey, at least it’s not “Access Hollywood” …

1. The big political news of the moment may be the resignation of National Security Adviser Mike Flynn, but the No. 1 story on Politico’s “Most Read” chart this morning is headlined “Oprah gives tape with Puzder abuse allegations to Senate.” Burgess Everett and Marianne LeVine report that “Senators in both parties have viewed an episode of ‘The Oprah Winfrey Show’ in which President Donald Trump’s Labor Secretary nominee Andrew Puzder’s former wife leveled allegations of physical abuse against him, according to sources familiar with the matter. The decades-old video, which is not easily found, has been provided by the Oprah Winfrey Network, those sources said.”

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Dentsu Reports Organic Growth of 5.1% in 2016


Tokyo-based advertising giant Dentsu Inc. reported organic growth of 5.1% in 2016 and announced more changes to bolster workplace reforms as it tries to cut down on overtime and improve work-life balance at its Japanese operations.

For Dentsu, the last few months of 2016 were marked by difficulties at its operations in Japan, where it was founded 116 years ago and where it still does nearly half of its business. Japanese labor authorities deemed the suicide of a young Dentsu staffer a case of “death by overwork,” spurring the company to limit overtime and eventually leading the CEO to step down. Separately, the company also acknowledged overcharging some clients in Japan and other inappropriate business transactions.

Its earnings report for the 2016 calendar year was mostly upbeat. The company reported organic gross profit growth of 5.1% in 2016, adjusting the numbers to account for acquisitions, divestitures and exchange rates. In Japan specifically, that figure was 4.5%.

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See the (Three) Covers: Kate Upton is the 2017 Sports Illustrated Swimsuit Issue Cover Model


Ad Age “Media Guy” columnist Simon Dumenco’s media roundup for the morning of Wednesday, Feb. 15:

The Trump administration has a … branding problem, shall we say? Let’s flash back to Jan. 1, when The Washington Post ran an op-ed by conservative blogger Jennifer Rubin titled “Trump gives critics ammunition: Is he Putin’s puppet?” The “puppet” thing was, of course, a recurring theme during the campaign too, most notable during the third presidential debate when Hillary Clinton accused Trump of being Putin’s puppet and Trump famously, furiously fired back (“No puppet, no puppet … You’re the puppet! … No, you’re the puppet”). With Putin’s long shadow newly cast over Trump’s White House (see Nos. 1-3), what’s an embattled president to do? Tweet, of course (see No. 4). Anyway, here’s your media roundup (for a Trump-free experience, skip to No. 7 for the Kate Upton news):

1. The New York Times sent out a Breaking News Alert last night (it arrived in our inbox at 9:23 p.m. ET) titled “Intercepted calls show members of the Trump campaign had repeated contact with Russian intelligence before the election, officials said.” The story, by Michael S. Schmidt, Mark Mazzetti and Matt Apuzzo, leads the front page of this morning’s paper under the headline “Trump Campaign Aides Had Contact With Russian Intelligence.” (The web version of the story goes with the slightly longer “Trump Campaign Aides Had Repeated Contacts With Russian Intelligence.”)

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TBWA/Chiat/Day L.A. Names Renato Fernandez Chief Creative Officer


“Renato is a master craftsman, and his ability to tell stories across multiple platforms and media is second to none,” said TBWA/Chiat/Day Los Angeles Creative Chairman Stephen Butler in a statement. “He challenges himself to create impactful ideas while solving big problems.”

After starting in advertising in his hometown of Curitiba, Brazil, in 1994, Mr. Fernandez eventually moved to storied creative shop Almap BBDO, where he created work for brands including Volkswagen, Havaianas and Gatorade. He began his career in 1994, in his hometown of Curitiba.

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Your Next Hire: A Cognitive Developer


Look, agencies, I get it. Data rules. It rules your clients’ decisions and strategies. Though you stack so much stock in data, however, you only have access to 1/5 of the good stuff. As much as 80% of the data out there is unstructured, which means it’s meaningless to you. Even if you have the most sophisticated AI or learning system, its effectiveness — and your agency’s success and competitive advantage — relies on you capturing as much good data as you can.

In this next computing era, you must snag a top artificial intelligence (AI)/cognitive developer and pair her with a data scientist so that they can layer cognitive computing on top of your learning system and mine more good data.

Here’s why.

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WPP's Mindshare Works on Gender Equality Brief Across 87 Offices


WPP media agency Mindshare is using its annual Mindshare Day celebration to fight for gender equality across all 87 offices on Wednesday.

Every year, the shop selects an important cause to shape into a brief that staffers can work against on behalf of select clients. This time, the brief, which Mindshare North America Chief Strategy Officer Cindy Gustafson said “is one of the most spirited ones we’ve had,” is focused on gender equality. The topic was selected based on Mindshare employee feedback about what they’re passionate about and what’s going on in the world.

All 87 offices will “design ideas that really help advance gender equality through the lens of a brand,” said Ms. Gustafson, who added that some of the clients in North America include Unilever, General Mills and Nordstrom. In fact, Gail Tifford, VP of media and digital engagement for Unilever in North America, was a keynote speaker at Mindshare’s New York office today to kick off the celebration, as well as Rosie Rios, former U.S. treasurer under President Barack Obama.

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Miami-Based The Community Opens London Office


Miami-based The Community is opening an office in London, taking an agency that has always had a Latin flavor outside the Americas for the first time.

Argentine brothers Jose and Joaquin Molla opened their agency, then called La Comunidad, in both Miami and Buenos Aires in 2001. Over the years, it grew into a shop that was equally adept at reaching U.S. Hispanic and general market consumers, and doing Latin American and other international campaigns.

After selling in 2014 to SapientNitro, which was bought in turn by Publicis Groupe, The Community continued its double-digit annual growth. (Among other things, increasing revenue by 58% in 2016 after winning clients like Verizon and General Mills and laying the groundwork for global growth for its culturally-savvy brand helped land the shop on Ad Age’s Agency A-List of the 10 best agencies last month).

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Trump PAC Keeps Spending to Push Supporters to Call Senators


A Trump Super PAC that says it built a list of 3 to 5 million active supporters during the 2016 election using tactics including direct response 1-800 number TV ads has spent around $175,000 this month alone to keep the pro-Trump momentum rolling. Post-inauguration, Great America PAC has been serving up Facebook and radio ads encouraging people to call their senators to support President Trump, his agenda, and his nominees, including Neil Gorsuch, his pick for Supreme Court Justice.

The group, which spent $100,000 earlier this month with Republican digital ad firm Campaign Solutions, is running ads on Facebook promoting key initiatives promised by the president while on the campaign trail: the building of a U.S.-Mexico border wall and the repeal of Obamacare. The ads coax people to call their senators in support of the policies.

“President Trump needs your help. In order to Make America Great Again, he needs a cabinet,” state the Facebook ads, which have pushed people to call their senators to support recently-confirmed Secretary of Education Betsy DeVos and Attorney General Jeff Sessions. “Call your Senator today and DEMAND they support President Trump’s cabinet appointees! Click to find out your Senator’s phone number.”

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Snap Seeks to Raise as Much as $3.2 Billion in IPO Even as User Growth Slows


Snap Inc. is seeking to raise as much as $3.2 billion in its initial public offering in what could be the third-biggest technology listing of the past decade.

The maker of disappearing-photo application Snapchat is offering 200 million Class A shares for $14 to $16 apiece, according to a filing Thursday. At the high end of the range, that would give it a market value of about $18.5 billion, based on the total shares to be outstanding after the offering.

Of the technology and communications IPOs since 2007, Snap’s offering is poised to trail only Alibaba Group Holding Ltd.’s $25 billion share sale and Facebook Inc.’s $16 billion raise. It’s also set to be the first U.S. listing from that industry this year, according to Bloomberg data.

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What Online Retailers Can Learn From Amazon


Only five years ago, Amazon ranked 15th behind Sears and Publix in the National Retail Foundation’s list of top 100 retailers, with $26 billion in sales. Today, Amazon runs in a league of its own with $80 billion in online sales, eclipsing second place Walmart’s $13 billion by sixfold. Moreover, while Macy’s, Gap, Nordstrom, Target and others posted disappointing sales and stock performance last year, Amazon knocked it out of the park with 16% growth. And last but not least, here’s the final jewel IN the crown: Amazon has become the most relevant brand to millennials in America.

How did Amazon do it? How did it build its e-commerce empire over a relatively short period of time?

It’s undeniable that Amazon’s founder, chairman and CEO Jeff Bezos’ relentless business innovation — from the widely popular Amazon Prime subscription service and free two-day shipping to one-click purchases — has played a key role in winning the hearts and wallets of more than 300 million Amazon customers worldwide. Amazon’s secret sauce is predicated upon a simple truth about human behavior: consumers buy when the act of buying is simple, easy and convenient. This is reflected in a recent consumer survey in which millennials reported that Amazon represents “a powerhouse of pragmatism, [and] is No. 1 in every measure of usefulness and dependability.”

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Premium Publishers Tell P&G's Pritchard They Can Solve His Digital Ad Problems


An association of well-known publishers has responded to the recent call by Procter & Gamble to clean up digital advertising or lose access to P&G’s massive budgets, arguing that advertising with high-quality websites is one way out of the digital mess.

P&G Chief Brand Officer Marc Pritchard last month told the Interactive Advertising Bureau’s Annual Leadership Meeting in Hollywood, Fla., that the marketer would stop paying for any digital media, ad tech services, agencies or others that don’t adhere to industry standards for fraud protection, viewability and third-party verification.

“The days of giving digital a pass are over,” Mr. Pritchard said, asking other marketers to take the same line. “It’s time to grow up. It’s time for action.”

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Snapchat Looks to Bring 'MythBusters,' 'Shark Week' Shows to App


If it’s worth doing, it’s worth overdoing.

That’s not just the “MythBusters” motto, but apparently the motto for every entertainment and news brand when it comes to Snapchat.

On Thursday, the messaging and media app announced a partnership with Discovery Communications to develop content like “MythBusters” and “Shark Week” for the mobile screen.

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Zucker: CNN Brand Not Tarnished By President Trump


CNN CEO Jeff Zucker isn’t concerned about how President Donald Trump’s criticism is impacting the cable news behemoth — in fact, it seems like his attacks are only helping to fuel ratings.

CNN commissioned, what Mr. Zucker called its largest-ever brand study to assess if the White House was in fact tarnishing the CNN brand. “We are still incredibly trusted,” Mr. Zucker told press on Thursday during a lunch hosted by CNN parent Turner.

It also hasn’t spooked advertisers, with Turner President David Levy noting that CNN is having a record quarter of ad sales.

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Samsung Group Heir Jay Y. Lee Is Arrested on Bribery Allegations


Samsung Group’s Jay Y. Lee was formally arrested on allegations of bribery, perjury and embezzlement, an extraordinary step that jeopardizes the executive’s ascent to the top role at the world’s biggest smartphone maker.

The Seoul Central District Court issued the warrant for Mr. Lee’s arrest early Friday. Including procedural steps and appeals, it may take as long as 18 months for a trial and verdict. The decision was made because of the risk that he might destroy evidence or flee, a court spokesperson said.

Investigators are looking into whether the vice chairman of Samsung Electronics Co. was involved in providing as much as $38 million to benefit a close friend of South Korean President Park Geun-hye, in exchange for government support of his management succession. Prosecutors allege that Mr. Lee, 48, funded Ms. Park’s associates as he tried to consolidate control over the sprawling conglomerate founded by his grandfather.

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Why Clorox Turned to Kickstarter to Help Fund Venture With Startup


Clorox Co. may not be the biggest packaged-goods player, but with $5.8 billion in annual sales, it could easily scrape up a five-figure cash investment anytime it wants. So why did its Soy Vay brand turn to Kickstarter recently to help fund a new venture with startup Three Jerks Jerky?

“It really starts with the strategy of our Emerging Brands Group,” said Adam Simons, who heads the unit at Clorox, including Soy Vay. “One of the pillars of the strategy was trying to align our emerging brand with others in the marketplace. There’s so much going on in food and beverage today, but all the interesting stuff is happening at the under-$25 million companies all the trends, all the interesting flavors, all the interesting business models.”

Mr. Simons and his cross-functional group wanted to partner with a jerky brand on a Teriyaki flavor. Three Jerks, an emerging brand based not far away in Southern California, “was the only company at the top of our list that made sense,” Mr. Simons said. “The Kickstarter thing just kind of naturally evolved, where we said it made sense as an awareness driver, as a way to build one-to-one connections with consumers in a way that’s very important to us and, frankly, as a way to cut against the grain of typical product launches in CPG.”

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