Hasta La Creative!

t’s not often that a company with locations on street corners throughout much of the U.S. takes a big risk by changing the status quo when the status quo ain’t broke. But that’s exactly what Dunkin’ Donuts did when it shelved its web- and paper-based loyalty program like so many day-old crullers.

“We decided to go all-in on a mobile-based loyalty program,” said the company’s Chief Global Customer and Marketing Officer John Costello.

The result was a re-launched version of the DD Perks Rewards program, which focused on tying together the mobile and in-store experiences for customers, introduced in January 2014. The original program launched in 2011, and its mobile-centric iteration includes around 3 million members.

Continue reading at AdAge.com