What My Fight With a Chase Bank Employee Says About the Coming Robot Apocalypse
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Someday, when I look back at 2017, I suspect one of the defining moments for me will be that time a human service worker aggressively tried to steer me, a human customer, away from interacting with his fellow human service worker in favor of a robot.
That moment happened to me a few weeks back at a Chase bank branch in downtown Manhattan, where I live. I went in to deposit a check, saw that both of Chase’s fancy new in-branch ATMs were being used, then noticed that only one person was in line for the human tellers — so I queued up.
And then it happened: the confrontation. A Chase bank employee approached me and interrupted my line-waiting (and iPhone news-reading). I guess he saw that I had a check in my hand because he said, “If you’re making a deposit, you can use one of the new ATMs over there.”
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