Attention Note 7 Users: Samsung Recalling Your Smartphones Due to Battery Fault
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Samsung Electronics recalled its Galaxy Note 7 smartphones because of a faulty battery and announced a global replacement program, days before archrival Apple is set to unveil its newest iPhones.
Sales of the large-screen device will be halted in 10 countries, Koh Dong Jin, head of Samsung’s mobile division, said Friday. He said there are about 2.5 million units in the hands of users and carriers as he apologized for the battery issue, which has been linked to explosions of the phone when charging.
The recall is a blow to Samsung’s reputation and robs the company of momentum it had built in smartphones by capitalizing on a lull in demand for iPhones between new models. Demand for the iris-reading Note 7, which debuted to glowing reviews, and the release of the company’s biggest profit in two years had driven its share price to a record as analysts raised their price targets.
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