Hasta La Creative!

Bryan Wiener is chairman of digital agency 360i and Expion, a social content marketing optimization platform. He believes business leaders are looking high and low for digital leadership.

Writing for Ad Age, he points to a recent Forrester report surveyed 1,200+ global business executives.

While 74% of global businesses have a digital strategy, only 33% believe it’s the right strategy, and beyond that, only 21% – or less than one-fourth – believe they have the right people setting the strategy.

This is a formula ripe for disruption and disintermediation, which poses a huge threat to some of the world’s leading brands and the rest of the ecosystem.

Digital strategists are either licking their chops at these numbers, or headed for the hills.

I’m more of a chop-licker, and as such I’d like to offer four core concepts for any business, large or small.

Four Direct Paths To Digital Success for Brands

• Serve your most interested and digitally-active customers a steady diet of brand-enriched information.
• Get people to smile and find a way to make their day.
• Help people solve their routine problems.
• Be a friend to customers and prospects—a friend spends time listening and responding to the needs of others.

Presumably, your company’s products and services are designed to solve real world problems for people. Simply apply this same framework to your brand communications.

The post Dissatisfied Clients Claim Digital Strategists Not Getting It Done appeared first on AdPulp.

It’s a classic love triangle: The wealthy Kraft wants British beauty Cadbury. Cadbury, however, wants Hershey’s, the poor, yet perfectly sweet option. Hershey’s is of a lower financial capability than the domineering Kraft and is reluctant to make a move, though it knows the two make an ideal pair. So it goes for the two U.S. food makers and the international sweetheart Cadbury.

The drama began in September when Kraft slipped an unsolicited note to Cadbury, making it a marriage offer for $16.7 billion. Cadbury, being of higher standards, immediately rejected it. Hershey’s also wanted Cadbury’s hand, but being of a lower income bracket, the company struggled to gather the funding necessary to support the lifestyle of the demanding Cadbury. After Kraft’s shameless act of domination, Cadbury’s parents, the U.K. Panel on Takeovers and Mergers, had a nice chat with their daughter and decided to set a dueling date for the two contenders: November. The two must make a reasonable and honorable proposition by then or leave empty handed.

For Kraft, the challenge is obvious: They must open themselves up and make a smart, honest proposal for Cadbury’s hand. Doing so would boost their shares in the food-making industry to compete with the biggest and baddest of the land, Nestle. Hershey’s, on the other hand, is the hard-working visionary who is merely after the one he loves. Cadbury would open up an international market for the American-born company and offer pathways into Europe. After last year’s heartbreak from the girl next door, Wrigley, and her marriage to Mars, Inc. (creating the world’s largest sweets company), Hershey’s has done its best to put itself together and move onto to other options.

Hershey’s is doing all it can to make the right move on Cadbury; the former even hired advisors to assist in exploring the bid for marriage. Marrying Cadbury would ensure the continuation of the boarding school for low-income children, which Hershey’s is currently running, so the stakes are high. Kraft, however, is a financial wiz and hopes to capitalize on the devaluation of the British pound during the deadline time, thus being able to bid lower and still come out on top.

Tensions are high, and the suspense rises daily. Hopefully, love will conquer all, and they’ll live happily ever after.

Rena Prizant is a Copywriter, Ad Creative, SEO Gal, and mammal in the Chicago area. Visit www.RenaPrizant.com or @WriteLeft.

What was all over the advertising headlines last week seems to be a ploy to increasing Web site traffic. On September 21st, Togo’s announced their new campaign launch, “Pastrami Money-Back Guarantee.” It stipulated that if you try the new sandwich during its promotional month (9/23-10/20) and you don’t feel it is better than the “other guys,” you’ll get a full refund. Who wouldn’t go for that? Don’t we wish all food establishments offered this service?

What’s the price for requesting a refund, though? Let’s say, for example, the pastrami sandwich was indeed worse than the “other guys.” What then? According to the refund rules, the requirements to receive a refund seem to be more cost-per-effort than merely swallowing the five or so bucks and moving on with your life.

Refund Process:

1. Go to the Togo’s Web site.
2. Print out redemption form.
3. Fill out redemption form.
4. Find the “original Togo’s store-identified cash register receipt (copies not accepted) showing purchase of a #9 Hot Pastrami Sandwich between 9/23/09 and 10/20/09″ to include in the envelope.
5. Find the “original competitor’s store-identified cash register receipt (copies not accepted) showing purchase of a Hot Pastrami Sandwich between 9/23/09 and 10/20/09″ to include in the envelope.
6. Write a letter with your name, address, and a brief description of why you did not like the sandwich.
7. Mail to: Togo’s Pastrami Guarantee PO Box 2859 Carmichael, CA 95609-2859.

NOTE:
*Properly submitted and eligible claim entries will receive a check in the amount of the purchase price of a Regular #9 Hot Pastrami Sandwich from the original Togo’s receipt submitted (tax not included). Large and family-size purchases will receive the suggested retail price of the Regular #9 Hot Pastrami Sandwich. The suggested retail price for a Regular #9 Hot Pastrami Sandwich is $5.59 (tax not included).

Are they serious? Why don’t they require getting the redemption letter notarized? I’ll just skip the sandwich altogether, thanks. Just writing the steps above made me hungry for Jimmy John’s anyway. Nobody loves pastrami this much — nobody!

If Togo’s wants people to go to their site, then offer a better incentive, not a 1980’s rebate procedure. It’s almost as if Togo’s just crawled out of a bomb shelter and decided to increase sales. In this age of ADD Tweeting, are they really expecting successful product promotion? Sorry, Togo’s, if you can’t get with the zero’s, get back in your shelter.

Rena Prizant is a Copywriter, Ad Creative, SEO Gal, and mammal in the Chicago area. Visit www.RenaPrizant.com or @WriteLeft.

All across the country, the lingering economic recession has caused businesses of all shapes and sizes to rethink their marketing efforts. More often than not, this has meant cutting overall advertising budgets while investing more heavily in free and low-cost social media marketing.

Even the United States Army has had to cut back on marketing, but not for the reasons you might expect. As detailed in a recent article from the Associated Press, the Army has cut its marketing spending not because it’s been ineffective in drawing recruits, but rather because the recession itself has created so many new enlistees that spending on advertising is superfluous.

While the increase in recruitment is certainly compelling, it is by no means surprising. Since the very inception of the armed forces, the honor of serving one’s country and the lure of steady pay and government benefits have drawn countless men and women to the military. What I find more interesting in the AP story is the type of high-cost marketing efforts the army is considering shutting down.

Last year, the Army began a pilot program for a new immersive marketing initiative called the Army Experience Center. Based in Philadelphia’s Franklin Mills Mall, the Army Experience Center was designed specifically to appeal to teen boys, combining walls of video game consoles with army combat simulators and video exhibits of military life. In total, the program costs $4 million a year to run.

While the marketer in me lauds the Army’s ingenuity, I find myself questioning the ethics of mixing video games and combat simulation programs under the same roof. It’s no wonder that peace activists staged protests against the center, claiming children are being “desensitized to violence.”

On the other hand, I have immense respect for the men and women of the military, and the idea that young men could be duped into enlistment through video games alone is insulting to the integrity of our armed services. In order to visit the center, individuals must be at least 13 years-old. Furthermore, visitors must opt-in to receive information about recruiting from the Army Experience Center, something the majority of teens choose not to do. Are these not sufficient protective measures? If the Army is not allowed to experiment with new marketing tactics, how are they expected to maintain an all-volunteer military?

What do you think? Despite the fact that the recession has rendered the Army Experience Center unnecessary for the time being, do you have a problem with the Army’s increasingly integrated marketing efforts?  Whether the answer is yes or no, I’d love to hear your reasons in the comments.

Rob Frappier is a marketing copywriter and blogger working in the social media sphere. To reach Rob, visit his blog, or follow him on Twitter.

A visit to Bajibot’s website is like going into another world. It is so rich with visuals and 3D animation that it’s almost like a video game… you just keep wanting more. I connected with New Business Director Martin Fernando and he put me in touch with Vince Mei, founder of Bajibot. Due to their hectic schedule, I sent my interview questions to them via email. The response came back in half a day, so thank you Martin and Vince for your time — I know you guys are busy.

Bajibot is a web-design company that specializes in 3D animation. I became interested in Bajibot because of its partner list, which not only consists of other agencies such as TribalDDB, BBDO Atmosphere and Digitas, but also includes clients like Pepsi, Nike, Philips, HSBC, Novartis and the NFL.

I thought, “Holy Crap! Look at the brands supported by this company,” and knew that there was something special hidden just below the surface. Following is an excerpt of our interview:

Tell us a bit about the history behind Bajibot. What is (a) Bajibot?

Bajibot Media was founded by myself and a partner in 2006, we came up with the name Bajibot from our screen names, I am known as the “Bajiking” and my friend’s name was “Dxxbot” so we combined our names and came up with “Baji-Bot”.  My partner friend decided to take advantage of a real nice offer at an agency so I started Bajibot on my own.

Bajibot’s  first project was a huge banner campaign for Nike+ through R/GA, and projects started to roll in.  After a month of working from my apartment my wife kicked me and my assistant out and with a budget of $5,000 I rented a small 100 square foot office near Rockefeller Center, and that was Bajibot’s first official location. For three years we’ve continued to grow, working almost exclusively with global agencies in New York, delivering the best digital content for the web.

What makes Bajibot unique?

Technically speaking we are a web design shop equipped with heavy duty 3D capability.  I studied 3D animation in college but my 10 year career had been in the Interactive field, and so combining these skills created a niche of providing broadcast quality 3D content that works on the web.  By knowing the limitations and possibilities of the web and Flash, our clients value us because we provide smooth integration of our work into their Flash projects.  Our clients often come to us for fresh creative ideas from a 3D perspective to add value to their interactive projects.

We like our clients to think of us as their “in-house” power team instead of an “outsource vendor.” We try to keep our shop at a compact size to maintain direct communication and because of our expertise we have the capacity to take on larger tasks.  We offer a single point of contact with our clients – our producer or myself – so the client’s messages get to our artists fast and clearly.  Plus the advantage of being in NYC is that we are always on call to go to our client’s office for face to face meetings.

We have a super laid back, friendly working environment, and that’s the secret of how we keep our creative juices flowing.  My dog Baji often visits our office and Baji helps to nurture that environment, too.

What is the most outrageous site that you’ve worked on?

There are many, but without a doubt the Intel Rich Media Banner Campaign project from MRM would be at the top of the list.  In just 4 weeks we produced a serious of 6 super rich media ads that feature stunning 3D and interactivity inside those banners, and the special thing about the project was that it was the turning point of Bajibot.  Many thanks to Duncan Mitchell, MRM’s Creative Director, who worked with us on the project and gave us enough trust, creative freedom, and a generous budget!

Advertising has changed a lot over the past year. How has Bajibot changed to meet these challenges?

The advertising industry is definitely changed quite a bit over the past year, primarily in budget.  Clients are asking for more and better work done with less budget.  But Bajibot’s business model has always been designed for this kind of demand.  We’ve always stayed on top of the trends and technology to offer the latest “cool” things to do.  We’ve always kept a reasonable and affordable rate card, and we’ve always been super flexible with time with many examples of “mission-impossible” successes.

How would you describe Bajibot in three words?

Flexibility – Creativity – Execution

Three words that have refined — and continue to refine — the creative products that Bajibot provides its partners. Bajibot exemplifies a shop that’s ahead of the curve, way ahead. View its 2009 media reel and you’ll see what I mean.

Jeff Louis: Media Planner, Brand Project Manager, blogger, aspiring writer. Please leave a comment, or reach out to him on Twitter or LinkedIn. As always, thanks for reading.

I was speaking with a co-worker today and we began talking about how, with the recent major decrease in the economy and spending, companies have stopped using their employee’s brains and are doing the bare minimum to keep themselves afloat. This is probably the worst idea companies could do at this time.

Businesses are no longer buying marketing and advertising spots in order to save money. This move has killed off corporations and lesser known counterparts have taken their places. Why? Because the smaller companies didn’t forget to use a strategy.

It doesn’t necessarily mean that one product was better than another. It’s because the little guys took the money that they had reserved for advertising and marketing and actually used it for… surprise, those very things. They created a campaign and a strategy. While the big guys sat on their hands and saved their money, the lesser known of the two became the top seller.

Here’s another analogy to put it into perspective. Remember the guy in your high school that every girl had a crush on, but he really wasn’t that great? Well, he had a strategy… and it worked. Whether it was being rude to girls, ignoring them, or playing some other mind game, he had a strategy. The rest of the male population only knew they liked a girl and that was as far as they got.

Advertising and marketing are the same. It’s all about the strategy. And in the eyes of the consumers, when a relatively unknown product becomes better than the more well-known and ubiquitous substitutes, a great advertising campaign and strategy could really establish brand equity.

Perhaps the best strategic campaign is HBO’s “True Blood.” Not only did it have fantastic print ads, but it also introduced interactive sites, games, and a carbonated drink called “Tru Blood” that is portrayed as a synthetic blood drink in the actual show. It even brought in other vendors such as BMW’s MINI Cooper.

Let’s go back in time to the 1680’s, where the word strategy was developed. The term, meaning “to lead,” originated from the field of battle. It’s the science or art of combining and employing the means of war in planning and directing large military movements and operations.

A business could have the best product or idea, but if there’s no strategy, there’s no competition. So go to war, strategize, and be victorious.

Megan Green is a freelance propagation planner who has had her work published on PR News Wire, as well as many other outlets. Contact her on LinkedIn, Facebook, Twitter, or at megankategreen@gmail.com.

I have been around the marketing and advertising block a time or two and I’ve seen some changes – some great and some not-so-great. However, with the advent of social media, I have seen a series of trends that I find truly disturbing: over- or underestimating social media’s importance. So, as a public service, here are three trends to avoid.

Scary Trend #1 – Not Giving Social Media Enough Credit.
While I think it’s great that many companies are jumping into the social media fray, there are some who think that social media is “for the kids,” so they underestimate its importance as a communication tool. They hand over the social media reigns to an intern in order to give him/her some “busy work,” rather than realizing the ramifications of a social media strategy that is not carefully planned. If you’re going to incorporate social media into your marketing campaign, do so deliberately. Don’t blow it off or do it halfway.

Scary Trend #2 – Giving Social Media Entirely Too Much Credit.
Some companies (and I’m not naming names!) have decided that since social media is so popular, it should take the place of an integrated communications strategy. They eliminate the rest of their marketing plan and hire a social media guru to do what an entire marketing department has not been able to do, thus setting up said guru for failure. Social media is merely one tool in your arsenal, but it does not take the place of an integrated strategy.

Scary Trend #3 – Too Much To Soon
If you’re at all active in social media, you know this scenario all too well: you start following a company on a social media site because you like the brand. Next thing you know, you’re bombarded with promotional messages, product information, and generic messages, much like getting stuck in the corner at a party, talking to some blowhard who only wants to talk about himself. If you don’t want to engage your customers in a dialog, then skip social media and buy some spots, already.

Sara Barton is a copywriter, social media strategist, and avid blogger who is in search of her next opportunity. Contact her via twitter, LinkedIn, or her blog.

Did you get the RFP?

Did you receive Current’s RFP? The cable network is in search of an agency to “…formulate a brand/ad strategy that communicates who Current is through compelling, inspiring, and even controversial advertising.” Sounds like a client that would be great for your roster, right? One that would challenge the creative department’s expertise, and possibly land your agency on the front page of Creativity.

The RFP wasn’t selective…it went out to everyone. It’s understandable that you could have been missed…things have been crazy, especially with most of your effort being spent on cost reductions and reviewing financials. You’ve made difficult decisions lately; downsizing, reducing benefits, cutting pension plans, ending bonus payouts, maybe even dumping the “not-so-free” coffee service. Decisions affecting real people, a responsibility greater than many could bear. The only solace: you’re not alone.

However, it’s never good policy to miss out on new business opportunities. If you missed the RFP, read on.

History tells us…

Once upon a time, broadcast television experienced explosive growth; it began at the close of WW II and roughly ended around 1960, with eighty-five percent of U.S. households owning a television set (a 500% growth rate). Decades later, the Internet did the same thing, at a faster rate and in much higher revenues. In hindsight, we wonder, “how could anyone have missed these opportunities?” Yet, some did. The chart, below, compares the first fourteen years of ad revenue growth for TV (blue), Cable (red), and Online (green):

It’s happening again with Social Media (SM), a tsunami that grows daily…(let us pause to let the information sink in). Every day Social Media reinvents itself, converting commonplace consumers into informed users. Exponentially. It’s mashable, interlacing various user “platforms” (Facebook, Twitter, Digg, etc.) together, allowing users to choose one platform and also access all of the others. If you’re so inclined, you can even download a new desktop that will integrate all SM for you. SM is not comprised of stand-alone applications, and if you consider SM as a media tactic, you’re on the wrong track.

What do you do?

Wake up! Your agency is out of alignment: your strategy’s obsolete if it doesn’t capitalize on Social Media opportunities. Scrap the current strategy–even if it’s working. Meet with your staff. You may not be “in the know,” but your employees use SM on a daily basis. Use these resources to determine your SM strategy. Start a Twitter profile. Add your company profile to LinkedIn and Facebook. Begin an agency blog. Ensure your website has an RSS feed. Become content-oriented. If your specialty is automobiles and healthcare, tell the world how to weather the storm. Show them how to succeed. Invite them to contact you. Become the “go-to” for information regarding your agency’s strengths. Connect with your current clients…it is your singular purpose. Once you’ve engaged them, reach out and captivate new ones. In a meeting last week concerning the fall of newspaper, Google CEO Last week, Google’s CEO told the newspaper industry: Innovate to survive.

Today, I’m telling you: Be bold. Do great things.

Jeff Louis is a Strategic Media Planner, Project Manager, and New Business Coordinator. His passion is writing, contributing to BMA as well as freelancing. He’d love to hear from you: linkedin.com/in/jefflouis or twitter.com/jlo0312.